Perrin Oil Cooler Issues

[mad_sb]

Originally Posted by deange

..
As soon as there was oil flowing through the actual cooler itself oil began to shoot out of it in a four foot stream. I shut the car down immediately. The oil was coming from a spot on the driver's side of the cooler itself (not one of the fittings) as you can see in the picture below.
.....
I called Chris at Perrin back to ask if since they didn't have any of the coolers and didn't know when they would get some in if they would either purchase one for me, or reimburse me the price of a cooler from another vendor since the one they sent me was defective. ... Chris said that wasn't something they were interested in doing and that he wouldn't be able to help me.

...

That's pretty crappy on perrin's part IMO. I can understand that if they drop shipped you a cooler without it being tested etc etc.. but I would hope they would say something along the lines of "we are working with mocal to resolve the issue and as soon as we have a confirmed fix we will take care of you, and for your trouble we are sending you a free [insert perrin swag item name here]. Just sit tight and we will be in touch as soon as we know more."

Guess i will be going the DIY route and using a setrab cooler.

+1 for the Guys at FT86SpeedFactory.. they really do stand behind what they sell even when the issues are not on their end!

[Captain Snooze]

Originally Posted by mad_sb

That's pretty crappy on perrin's part IMO. I can understand that if they drop shipped you a cooler without it being tested etc etc.. but I would hope they would say something along the lines of "we are working with mocal to resolve the issue and as soon as we have a confirmed fix we will take care of you, and for your trouble we are sending you a free [insert perrin swag item name here]. Just sit tight and we will be in touch as soon as we know more."

Have you even bothered to read this thread?

Originally Posted by PERRIN_Chris

We have sent every oil cooler that we have in stock back to Mocal, and are in the process of figuring out if there is a problem, since Mocal has told us that every cooler is being pressure tested before they are shipped to us.

We will for sure take care of every customer that has this problem, and we are just waiting at Mocal right now. It might take a little while, but to make sure everything is right, we are going to wait till Mocal has tested their coolers before shipping replacement coolers.

That seems to address every wish you asked for.

[PERRIN_Mladen]

Originally Posted by mad_sb

That's pretty crappy on perrin's part IMO. I can understand that if they drop shipped you a cooler without it being tested etc etc.. but I would hope they would say something along the lines of "we are working with mocal to resolve the issue and as soon as we have a confirmed fix we will take care of you, and for your trouble we are sending you a free [insert perrin swag item name here]. Just sit tight and we will be in touch as soon as we know more."

+1 for the Guys at FT86SpeedFactory.. they really do stand behind what they sell even when the issues are not on their end!

Keep in mind that this part was not directly purchased from us. Therefore, we were not able to just simply issue a refund. I mentioned in one of the prior posts that @ft86SpeedFactory did a great job of taking care of the customer and I thank them for that!

As soon as we were aware of the oil cooler issue, we sent emails to all of our customers to give them a heads up and have them check/keep an eye on the oil cooler. If anyone noticed anything, they were instructed to contact us and we would go from there.

The delay in exchanging the oil cooler came from the fact that Mocal is located in the UK and getting the new versions from them isn't quick. That, and getting the US importer the parts to test, all took more time than we would have liked.

I do understand the frustrations people may have, and I do apologize for that. We have done everything we can to expedite the replacement cores and make sure our customers were taken care of.

For those who have read the threads we are participating in regarding the coolers, sorry if this all sounds like a broken record. I understand it is hard to keep up with all the posts that are being made from us, and without reading the entire thread, it may come across as we blew this guy off. That is not the case at all. We take things like this (especially when it's a part we don't make and don't have complete control over) very seriously.

We are receiving 100% tested cores next week to send out to our customers, along with the new updated ones. We will get all our customers taken care and put this behind us and keep rockin' with these oil coolers!

[xjohnx]

Originally Posted by PERRIN_Mladen

I understand your frustration completely! However, I do not feel like you will need to take your vehicle back to the shop to get it re-installed. The way we are warrantying this part, is by simply sending you a replacement core!

All you will have to do is remove your bumper, replace the core, tighten the fittings, and be good to go.

Now, I do understand if you do not feel comfortable doing all this yourself, but I thought I would at least try and make you feel a little more at ease/comfortable with how straight forward this replacement will be.

Not terribly impressed with that response. Anyone who has had the front bumper off of this car before knows that getting it to fit properly again (where the bumper lines up with the fenders) is near impossible. He paid to have Perrin's product professionally installed for a reason (either he was not comfortable with the install process, or he didn't have the time to do it.)

If Perrin shipped a faulty product they should take responsibility and cover this guys reinstallation costs.

[Captain Snooze]

Originally Posted by xjohnx

If Perrin shipped a faulty product they should take responsibility and cover this guys reinstallation costs.

I appreciate what you are saying here but I'm not sure where to draw the line. Perrin was on selling a Mocal part so is it Perrin's responsibility or Mocal's? I think Perrin is doing the appropriate thing.

There are no winners here. Yeah, it sucks but it will get sorted out in the end. The fact that will take time is unfortunate but.... c'est la vie.

[xjohnx]

Originally Posted by Captain Snooze

I appreciate what you are saying here but I'm not sure where to draw the line. Perrin was on selling a Mocal part so is it Perrin's responsibility or Mocal's? I think Perrin is doing the appropriate thing.

There are no winners here. Yeah, it sucks but it will get sorted out in the end. The fact that will take time is unfortunate but.... c'est la vie.

Perrin put their name on it, it went through Perrin's qc process, it's on them. Wherever they choose to pursue reimbursement from Mocal or not is of no concern to OP.

[D1cker]

Hi Perrin!

Have you guys had any issues with leaks from where the lines connect to the cooler? Mine was tightened correctly and not cross threaded, but it still leaks from the passenger side fitting (not a large leak but it's doing it)

[mad_sb]

Originally Posted by Captain Snooze

Have you even bothered to read this thread?


...

Some of it, yes. My response was based on the op's statement that they were not interested in working out an alternative for him.

AND the fact that they did not offer up a little something for his trouble like a T-Shirt, Coffee mug, ball cap.... something to say.. hey mr customer, sorry your having this issue with our product we want to keep your business.

Emailing all the customers that have purchased from them and replacing all of the potentially bad cores should be considered the minimum acceptable solution, not going above and beyond.

[benster]

Originally Posted by xjohnx

If Perrin shipped a faulty product they should take responsibility and cover this guys reinstallation costs.

that makes me lol. If you had a company to run and make money, you wouldn't be saying that. Perrin is already doing a very good job at fixing their issues. When they sell a kit to someone, it doesn't state the person HAS to get it professionally installed, hence it is the owner's responsibility to deal with extra costs associated with installation/removal. It does suck, however, to have to pay your shop twice for a faulty unit, but I do believe the issue has been resolved to the best of what Perrin has to do. If he had installed it by himself, he wouldn't have to pay someone twice to do it.

[Wonderbar]

The issue I see here isn't with @PERRIN, it's with mocal. Perrin wouldn't sends hit out if they new it was going to turn into a decomposed dinosaur supersoaker....

[post_break]

Originally Posted by Wonderbar

The issue I see here isn't with @PERRIN, it's with mocal. Perrin wouldn't sends hit out if they new it was going to turn into a decomposed dinosaur supersoaker....

Perrin put their name on it. It would be like if you bought wheels from Toyota, and they failed, and you contacted them for support and they said "Oh sorry Enkei made those wheels and we're recalling all of them, but we're not reimbursing you for the costs you paid for removal of the tires, and balancing the new ones when they come in."

[deange]

Would it be nice if they did pay for the re-installation? Sure. It just doesn't work that way generally. There are defective parts that make it through, it's just the nature of the world.

Most of the time the installer is the one who gets screwed (at least on OEM parts) because they get the part for the customer. Bringing 3rd party parts into a place and asking them to install them generally puts the onus on the customer. That's part of why I initially posted up my experience. No one warned me and while I didn't loose money paying someone to install the kit, I didn't want someone else to.

In the end I think this issue comes down to this:

Some of us feel like if you put your name on a part, and put that part in a box with your name on it, and then make money selling it, you are ultimately responsible for the performance of the part... or lack there of.

Perrin and other people feel differently about the subject.

I've talked with Perrin_Mladen via a few PMs and we just don't see eye to eye on it, and that's okay. That's why there is room for other options out there.

[xjohnx]

Originally Posted by deange

Would it be nice if they did pay for the re-installation? Sure. It just doesn't work that way generally. There are defective parts that make it through, it's just the nature of the world.

Most of the time the installer is the one who gets screwed (at least on OEM parts) because they get the part for the customer. Bringing 3rd party parts into a place and asking them to install them generally puts the onus on the customer. That's part of why I initially posted up my experience. No one warned me and while I didn't loose money paying someone to install the kit, I didn't want someone else to.

In the end I think this issue comes down to this:

Some of us feel like if you put your name on a part, and put that part in a box with your name on it, and then make money selling it, you are ultimately responsible for the performance of the part... or lack there of.

Perrin and other people feel differently about the subject.

I've talked with Perrin_Mladen via a few PMs and we just don't see eye to eye on it, and that's okay. That's why there is room for other options out there.

Thanks for sharing your experience. I was about to pull the trigger on the Perrin oil cooler, but after seeing how they handled your situation I've decided to spend my money elsewhere.

[PERRIN_Mladen]

Originally Posted by D1cker

Hi Perrin!

Have you guys had any issues with leaks from where the lines connect to the cooler? Mine was tightened correctly and not cross threaded, but it still leaks from the passenger side fitting (not a large leak but it's doing it)

Give us a call and we can get you sorted out.