JD Powers quality survey - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Dorb · 06-19-2013, 10:05 PM

Wow, Scion took it on the chin because of the FRS... Last place! I think Subaru was around 26th,27th.

dirkXPC · 06-19-2013, 10:24 PM

One must take large amounts of salt with JD Powers Initial Quality Surveys simply due to the definition of "problem" in these surveys. Ford looks bad but it is primarily due to the MyFord Touch system - whenever someone registers a complaint about not understanding how to use it, it's listed as a problem in the IQS. I'm sure part of the reason Porsche tops the IQS list is because every single item in a Porsche is an option, thus fewer things to complain about (love the cars, but should rear window wipers and bi-xenon headlights really be options on a $65k Cayman S?)

Sure, some FR-Ss and BRZs have had legitimate initial quality problems (idle dip, tail light condensation, BRZ GPS signal), but I doubt that's a significant portion of us owners. I'm also sure there are plenty of non-issues that would be considered problems.

In any case, if anyone's looking for the list you can find it here:
http://autos.jdpower.com/content/pre...lity-study.htm

Dorb · 06-19-2013, 10:34 PM

I read it from USA today, will put a link to it when not on my iPad. Thanks for the link above.

USATODAY link
http://www.usatoday.com/story/money/...-ford/2437115/

BRZnut · 06-19-2013, 10:52 PM

Looks like the BRZ initial quality is in the basement...

http://autos.jdpower.com/research/Su...oupe/index.htm

http://autos.jdpower.com/research/Su...pe/ratings.htm

jariten · 06-19-2013, 11:14 PM

From a previous thread:

I don't really take the IQS seriously. C&D did an article a few years ago

http://www.caranddriver.com/features...-study-feature

Cliff's notes from the article, JD Power equally counts 'people being annoyed with buttons on a radio' with 'people with blown engines' as 'problems'. No individual or company can see the details unless they're willing to pay JD Power some large sum of money.

Aka, the survey is nonsense and no one should pay attention to it.

thill · 06-20-2013, 12:20 AM

Not good. I have to say, I hope this becomes an eye opener for Subaru and Scion. Within the last 15 months I have purchased three new cars. One from Hyundai, one from Honda, and one from Subaru. With both Hyundai and Honda I received numerous calls and emails from both the dealer and corporate on my experience, issues, concers, etc. Had the BRZ almost a month and nothing.. Nada.. They really should be getting feedback and taking it more seriously. I know the twins are selling well, but that will not continue if the cars are viewed as problematic and unreliable.

dsgerbc · 06-20-2013, 01:24 AM

Seems like they deserved it. You can't expect people to be happy if they are getting "it's normal" answers to their issues instead of real fixes.

sho220 · 06-20-2013, 01:31 AM

Quote:

Originally Posted by Dorb

Wow, Scion took it on the chin because of Subaru... Last place! I think Subaru was around 26th,27th.

lol...fixed!!!

strat61caster · 06-20-2013, 01:33 AM

Quote:

Originally Posted by dsgerbc

Seems like they deserved it. You can't expect people to be happy if they are getting "it's normal" answers to their issues instead of real fixes.

Which "issues"?

Dorb · 06-20-2013, 07:55 AM

Come to think of it I believe JD Powers was one of the 3 surveys I filled out.

Wonder if it helped Subaru with having 2 different models to pick from. Maybe not as many complaints with the limited maybe. I know I didn't care for and my wife hated the quality of the interior on the FRS we tested, after that it was only the limited to check out.

WolfpackS2k · 06-20-2013, 09:43 AM

I complained about several things when I filled out the JD Power survey.

Doug&Julie · 06-20-2013, 10:29 AM

Quote:

Originally Posted by WolfpackS2k

I complained about several things when I filled out the JD Power survey.

I'm not going to lie...I did too. Overall I'm thrilled with the car, but when you break down each little area of the car, there are plenty of things to pick on. Do they affect my driving enjoyment? ..no. But they look bad on survey results. But I wanted to be honest in hopes that Subaru will improve them.

Brzetto · 06-20-2013, 11:14 AM

This was seen near JD power's office, reports of large quantities of salt.

was385 · 06-20-2013, 11:19 AM

This isn't all that surprising. Generally, any new car (because they're going to come with new car issues) will drop a company down. It has much more to do with who has released new cars and who has merely updated current production vehicles, than it does with the company's ability to produce a quality car.

06-19-2013, 10:05 PM	#1
Dorb Senior Member Join Date: Oct 2012 Drives: 16 LM STI/13 LM BRZ/04 AVALANCHE Location: Ohio,Dayton area... Posts: 318 Thanks: 196 Thanked 89 Times in 53 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	JD Powers quality survey Wow, Scion took it on the chin because of the FRS... Last place! I think Subaru was around 26th,27th.

06-19-2013, 10:24 PM	#2
dirkXPC Member Join Date: Jun 2012 Drives: DGM BRZ Limited 6MT Location: GA Posts: 18 Thanks: 0 Thanked 7 Times in 4 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	One must take large amounts of salt with JD Powers Initial Quality Surveys simply due to the definition of "problem" in these surveys. Ford looks bad but it is primarily due to the MyFord Touch system - whenever someone registers a complaint about not understanding how to use it, it's listed as a problem in the IQS. I'm sure part of the reason Porsche tops the IQS list is because every single item in a Porsche is an option, thus fewer things to complain about (love the cars, but should rear window wipers and bi-xenon headlights really be options on a $65k Cayman S?) Sure, some FR-Ss and BRZs have had legitimate initial quality problems (idle dip, tail light condensation, BRZ GPS signal), but I doubt that's a significant portion of us owners. I'm also sure there are plenty of non-issues that would be considered problems. In any case, if anyone's looking for the list you can find it here: http://autos.jdpower.com/content/pre...lity-study.htm Last edited by dirkXPC; 06-19-2013 at 10:36 PM.

06-19-2013, 10:34 PM	#3
Dorb Senior Member Join Date: Oct 2012 Drives: 16 LM STI/13 LM BRZ/04 AVALANCHE Location: Ohio,Dayton area... Posts: 318 Thanks: 196 Thanked 89 Times in 53 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	I read it from USA today, will put a link to it when not on my iPad. Thanks for the link above. USATODAY link http://www.usatoday.com/story/money/...-ford/2437115/ Last edited by Dorb; 06-20-2013 at 07:50 AM. Reason: added link

06-20-2013, 12:20 AM	#6
thill Senior Member Join Date: May 2012 Drives: 2020 SS1LE (previous 13 BRZ owner) Location: North Pole Posts: 2,753 Thanks: 328 Thanked 1,463 Times in 802 Posts Mentioned: 20 Post(s) Tagged: 0 Thread(s)	Not good. I have to say, I hope this becomes an eye opener for Subaru and Scion. Within the last 15 months I have purchased three new cars. One from Hyundai, one from Honda, and one from Subaru. With both Hyundai and Honda I received numerous calls and emails from both the dealer and corporate on my experience, issues, concers, etc. Had the BRZ almost a month and nothing.. Nada.. They really should be getting feedback and taking it more seriously. I know the twins are selling well, but that will not continue if the cars are viewed as problematic and unreliable. Last edited by thill; 06-20-2013 at 01:26 AM.

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06-19-2013, 10:52 PM	#4
BRZnut Senior Member Join Date: Oct 2012 Drives: BRZ DGM Limited Location: USA Posts: 1,237 Thanks: 5 Thanked 431 Times in 250 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Looks like the BRZ initial quality is in the basement... http://autos.jdpower.com/research/Su...oupe/index.htm http://autos.jdpower.com/research/Su...pe/ratings.htm

06-19-2013, 11:14 PM	#5
jariten Member Join Date: Jun 2013 Drives: 1996 Miata, 2010 GTi, 2004 Mazda 6 Location: Springfield, VA Posts: 14 Thanks: 0 Thanked 3 Times in 2 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	From a previous thread: I don't really take the IQS seriously. C&D did an article a few years ago http://www.caranddriver.com/features...-study-feature Cliff's notes from the article, JD Power equally counts 'people being annoyed with buttons on a radio' with 'people with blown engines' as 'problems'. No individual or company can see the details unless they're willing to pay JD Power some large sum of money. Aka, the survey is nonsense and no one should pay attention to it.

06-20-2013, 01:24 AM	#7
dsgerbc Senior Member Join Date: Jan 2012 Drives: BRZ(sold), STI Location: A2, MI Posts: 1,915 Thanks: 176 Thanked 419 Times in 241 Posts Mentioned: 11 Post(s) Tagged: 0 Thread(s)	Seems like they deserved it. You can't expect people to be happy if they are getting "it's normal" answers to their issues instead of real fixes.

06-20-2013, 07:55 AM	#10
Dorb Senior Member Join Date: Oct 2012 Drives: 16 LM STI/13 LM BRZ/04 AVALANCHE Location: Ohio,Dayton area... Posts: 318 Thanks: 196 Thanked 89 Times in 53 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Come to think of it I believe JD Powers was one of the 3 surveys I filled out. Wonder if it helped Subaru with having 2 different models to pick from. Maybe not as many complaints with the limited maybe. I know I didn't care for and my wife hated the quality of the interior on the FRS we tested, after that it was only the limited to check out.

06-20-2013, 11:14 AM	#13
Brzetto Senior Member Join Date: Feb 2013 Drives: 4 wheels Location: Earth Posts: 1,024 Thanks: 117 Thanked 332 Times in 205 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	This was seen near JD power's office, reports of large quantities of salt.

06-20-2013, 11:19 AM	#14
was385 Senior Member Join Date: May 2012 Drives: MT WRB BRZ Limited, 2007 911s Location: CT Posts: 812 Thanks: 218 Thanked 381 Times in 181 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	This isn't all that surprising. Generally, any new car (because they're going to come with new car issues) will drop a company down. It has much more to do with who has released new cars and who has merely updated current production vehicles, than it does with the company's ability to produce a quality car.

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