Escalation process - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

dnieves · 07-21-2014, 03:39 PM

I just noticed today the Scion live chat is only open on Thursday 5-6 PDT (they were useless but it's sad when people lose their jobs). What is the proper way to escalate an issue so it doesn't die at the dealership? Should we start a petition about the crickets and have it presented to Akio Toyoda?

I know it's beating a dead horse but this topic needs to be remediated and put to bed already.

ProTekk · 07-21-2014, 03:50 PM

They are not going to do anything about it. It is not a safety issue, it is not affecting performance and it is not affecting reliability. It's an auditory annoyance.

Jyn · 07-21-2014, 03:58 PM

Answer you want to hear:
Start an online petition. Turn it into a class action lawsuit if not remediated.

Realistic answer:
Wrap some foam around your HPFP. Scion/Subaru ain't doin' nothin'.

dnieves · 07-21-2014, 04:51 PM

Quote:

Originally Posted by Jyn

Answer you want to hear:
Start an online petition. Turn it into a class action lawsuit if not remediated.

Realistic answer:
Wrap some foam around your HPFP. Scion/Subaru ain't doin' nothin'.

Class action lawsuits are stupid because they exist to make lawyers richer while the individuals get little to no compensation/remediation since the awarded amount is diluted amongst too many class members.

A class action suit in this situation isn't warranted because a noise isn't a viable basis for a lawsuit (how is one made whole because of a mechanical sound?).

A public acknowledgement with some kind of gesture to their customers would be appreciated. I don't know if these online petitions actually work. It's so annoying to read about Akio, Tada, & Subaru stroking their collective egos and nobody referencing this glitch.

Jyn · 07-21-2014, 05:12 PM

Quote:

Originally Posted by dnieves

Class action lawsuits are stupid because they exist to make lawyers richer while the individuals get little to no compensation/remediation since the awarded amount is diluted amongst too many class members.

A class action suit in this situation isn't warranted because a noise isn't a viable basis for a lawsuit (how is one made whole because of a mechanical sound?).

A public acknowledgement with some kind of gesture to their customers would be appreciated. I don't know if these online petitions actually work. It's so annoying to read about Akio, Tada, & Subaru stroking their collective egos and nobody referencing this glitch.

What kind of gesture would you want? A signed HPFP?

I'm not endorsing the noise - I hate it, but I'm not sure what you're expecting the engineers to do. They've tried releasing a fix for the issue and it's only helpful in lowering the intensity of the noise at best. This is an issue with HPFPs that's not unique to our platform from discussion held on different threads here.

Havsie · 07-21-2014, 05:31 PM

Want to know how to fix the crickets? Here's a special diagram that I made...only 2 easy steps.

skyloran · 07-21-2014, 07:18 PM

send your complaint to ToyotaUSA, file a lawsuit of sth, i am sure you get support from other 86 fellows

gramicci101 · 07-21-2014, 07:22 PM

Quote:

Originally Posted by Havsie

Want to know how to fix the crickets? Here's a special diagram that I made...only 2 easy steps.

My radio is different, will this fix still apply?

Havsie · 07-21-2014, 10:42 PM

Quote:

Originally Posted by gramicci101

My radio is different, will this fix still apply?

You have a swirly thing on your head unit, right?

Turn it to the right and the crickets magically go away...it works on all cars.

Chen · 07-21-2014, 10:48 PM

2 options. Drive the car and get used to it or don't drive it at all. Regardless. Quit bitchen

dnieves · 07-21-2014, 11:27 PM

Quote:

Originally Posted by Chen

2 options. Drive the car and get used to it or don't drive it at all. Regardless. Quit bitchen

Not me bitchin' I'm tired of reading about the following here:

1. The friggin' crickets. (either do something about it or drop it already)
2. Lack of hp and how the multitude of cars with bigger engines can beat ours in a straight line. (to paraphrase Top Gear UK what's the point of a car that can't go fast around curves?)
3. Which is better FR-S or BRZ. (ugh!)
4. People with AT are lame but people with MTs are relics. (whatever floats your boat)
5. Street racing. (should be arrested before they kill somebody)

litemup · 07-21-2014, 11:35 PM

Quote:

Originally Posted by Havsie

You have a swirly thing on your head unit, right?

Turn it to the right and the crickets magically go away...it works on all cars.

I turned mine like a hundred times but nothing happened. Is there a TSB for this?

litemup · 07-21-2014, 11:41 PM

07-21-2014, 03:39 PM	#1
dnieves Senior Member Join Date: Jul 2013 Drives: FR-S 10 Series Location: NY Posts: 1,062 Thanks: 615 Thanked 347 Times in 251 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	Escalation process I just noticed today the Scion live chat is only open on Thursday 5-6 PDT (they were useless but it's sad when people lose their jobs). What is the proper way to escalate an issue so it doesn't die at the dealership? Should we start a petition about the crickets and have it presented to Akio Toyoda? I know it's beating a dead horse but this topic needs to be remediated and put to bed already.

07-21-2014, 03:58 PM	#3
Jyn Noob Join Date: Jan 2014 Drives: FR-S Mammogram Location: Austin Posts: 1,594 Thanks: 577 Thanked 888 Times in 485 Posts Mentioned: 24 Post(s) Tagged: 2 Thread(s)	Answer you want to hear: Start an online petition. Turn it into a class action lawsuit if not remediated. Realistic answer: Wrap some foam around your HPFP. Scion/Subaru ain't doin' nothin'. __________________ :@ChaoyD

07-21-2014, 07:18 PM	#7
skyloran Honeydew old ID Join Date: May 2014 Drives: GT86 Location: California Posts: 222 Thanks: 7 Thanked 43 Times in 33 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	send your complaint to ToyotaUSA, file a lawsuit of sth, i am sure you get support from other 86 fellows __________________ Used to owned M3 and Lotus, but love my GT86 the most.

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