Nigel-JDMParts - Don't expect complete honesty

[fourvalleys]

Hey all - I just wanted to throw a heads up. There are a lot of places to buy things online and everyone can have a different experience, but mine with Nigel-JDMParts has been far from stellar.

I placed my order on 4 Dec for an armrest due to some bumping of posts that said they were in stock. Additionally, the website showed that they were in stock at the time of order with an estimated availability of 7-10 days. I received a registration email and a "thank you for your order" email on that day, but no further contact.

I posted on 23 Dec in this thread asking for an update or clarification. I sent a PM as well and received a response the next day that I should email for an update.

I was busy with the holidays, so I didn't get to email until after the new year. The email response came in earlier today that the item was never in stock and that they had emailed me on 5 Dec stating that the item was out of stock. I never received that email.

I don't have a problem with waiting for parts that need to be imported, but being told 7-10 days is a lot different than six weeks. I would have been satisfied even if I had just been told that it would be 6+ weeks.

The product page on their site still says "Availability - 7-10 days." I requested my order be canceled if it was not going to be delivered in the 7-10 days currently advertised on their site, and the good news is I received the refund very quickly when I asked (10 minutes or so). But still, not a good way to run an online business.

Just wanted to throw out a heads up that whatever gets posted by some vendors (i.e. "the item is in stock") may not be true. You may have a different experience, but I figured ordering on 4 Dec and seeing "7-10 days" meant I'd at least have a tracking number by Christmas.

[fourvalleys]

I suppose I should clarify why I asked for a refund instead of waiting.

First, I asked for a refund if it would not be shipped within the time CURRENTLY posted on the product page (7-10 days).

Second, even before I ordered I took posts like this and this into consideration. 4-6 weeks has become 3+ months for some people.

Either update the site or don't quote availability at all. And don't say the items are in stock if they aren't.

[nigel-jdmparts]

Originally Posted by fourvalleys

Hey all - I just wanted to throw a heads up. There are a lot of places to buy things online and everyone can have a different experience, but mine with Nigel-JDMParts has been far from stellar.

I placed my order on 4 Dec for an armrest due to some bumping of posts that said they were in stock. Additionally, the website showed that they were in stock at the time of order with an estimated availability of 7-10 days. I received a registration email and a "thank you for your order" email on that day, but no further contact.

I posted on 23 Dec in this thread asking for an update or clarification. I sent a PM as well and received a response the next day that I should email for an update.

I was busy with the holidays, so I didn't get to email until after the new year. The email response came in earlier today that the item was never in stock and that they had emailed me on 5 Dec stating that the item was out of stock. I never received that email.

I don't have a problem with waiting for parts that need to be imported, but being told 7-10 days is a lot different than six weeks. I would have been satisfied even if I had just been told that it would be 6+ weeks.

The product page on their site still says "Availability - 7-10 days." I requested my order be canceled if it was not going to be delivered in the 7-10 days currently advertised on their site, and the good news is I received the refund very quickly when I asked (10 minutes or so). But still, not a good way to run an online business.

Just wanted to throw out a heads up that whatever gets posted by some vendors (i.e. "the item is in stock") may not be true. You may have a different experience, but I figured ordering on 4 Dec and seeing "7-10 days" meant I'd at least have a tracking number by Christmas.

I am very sorry about your purchase.
Toyota Euro is back order on the arm rest for some reason.
We don't know why, we ordered some arm rest and their delivery time and delivery quantity is far behind schedule.
We usually get them in 7-10 days.
Not sure what happen, perhaps, the factory that who made the arm rest in euro is behind schedule or holiday mood, I really don't know. Toyota Euro can never answer why the delivery time is delayed for so long.
I had order LED Fog Light from Toyota Japan, it suppose to be deliver in 2 weeks and end up showing up in 2 months.
I don't know what to tell you, but this is how toyota is.

[nigel-jdmparts]

Originally Posted by fourvalleys

I suppose I should clarify why I asked for a refund instead of waiting.

First, I asked for a refund if it would not be shipped within the time CURRENTLY posted on the product page (7-10 days).

Second, even before I ordered I took posts like this and this into consideration. 4-6 weeks has become 3+ months for some people.

Either update the site or don't quote availability at all. And don't say the items are in stock if they aren't.

Please run a google search on the car industry.
I don't know how to explain, but this is what it is for parts coming from Japan.
I've seen as crazy as 1 year delivery time on body kit and wheel.
Once it runs out of stock, the re-order time will take some time.
We will update the stock status more often. (We have to do it manually.)

For the arm rest, we had it in stock most of the time, sorry about the inconvenience.

Thank You

NJP

[Muskokan]

And now the forum will decide your fate, muhawhaha!

[fourvalleys]

I don't know what this means:

Originally Posted by nigel-jdmparts

For the arm rest, we had it in stock most of the time

The industry is what the industry is - if you're selling directly to the customer, it's your responsibility to make sure everyone is on the same page. I really appreciate the quick refund, but I do take a little bit of an issue with the email I received after I posted this thread. I only want to share one line from the email:

"a thread like that is hurt for us"

A thread like this shouldn't hurt. A thread like this should help. It should motivate you to make sure nobody has any reason to complain. It should drive you to be the best you can be.

[nigel-jdmparts]

Originally Posted by fourvalleys

I don't know what this means:



The industry is what the industry is - if you're selling directly to the customer, it's your responsibility to make sure everyone is on the same page. I really appreciate the quick refund, but I do take a little bit of an issue with the email I received after I posted this thread. I only want to share one line from the email:

"a thread like that is hurt for us"

A thread like this shouldn't hurt. A thread like this should help. It should motivate you to make sure nobody has any reason to complain. It should drive you to be the best you can be.

Thank you for understanding. We aren't spammer or anything, we value all of our customers.
And Thank you for your opinion, I replied earlier, we will update more often on the inventory status.