Dealership won't fix 2012 TSB about the cricket noise on my 2013 FR-S - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

official_george · 05-11-2013, 04:41 PM

They're gonna need some repair expert higher up in the chain than the ones working there to test my car, saying a 2013 solution should not be applied to a 2012 problem.

Got my DRLs turned off along the way, waiting for them to pick me up from my house..

What should I tell the dealer?

sho220 · 05-11-2013, 04:50 PM

A 2012 problem? What does that mean?

FRiSson · 05-11-2013, 04:52 PM

Your original statement is not written clearly.

SMOKETREES · 05-11-2013, 05:02 PM

Tell them that there was a TSB and that you havent had your fuel pump changed. If they keep giving you trouble either ask for service manager and that you have heard from other people that they need video proof of the problem and that you need it fixed, they have too under warranty. Personally, i would go to a different dealership that isnt soo damn stubborn on replacing parts under warranty. Also let them know that the fuel pump hasnt ever been fixed and even Scion USA has said that.... Fuel pump will be the same that you have now so replacing it will have it under control for about a week and then itll come back..... use Chevron or Shell everytime after they replace part also

official_george · 05-11-2013, 05:30 PM

Typing this in the dealership..

Service guy told me the issue is for 2012 FRS only, it should not apply to 2013 (the TSB is marked 2012). Anyway, he wants me to come back on a weekday when the parts foreman or something is here to further inspect the noise.

CircuitJerk · 05-11-2013, 05:42 PM

Ask to talk to the service manager when you go back.
It appears there is a training opportunity for that "service guy."

sho220 · 05-11-2013, 05:55 PM

Quote:

Originally Posted by official_george

Typing this in the dealership..

Service guy told me the issue is for 2012 FRS only, it should not apply to 2013 (the TSB is marked 2012). Anyway, he wants me to come back on a weekday when the parts foreman or something is here to further inspect the noise.

Pretty sure there wasn't a 2012 FRS...

Sigh-on-Rice · 05-11-2013, 06:28 PM

There is no 2012 FR-S.
Maybe the service guy means the VIN needs to be less than 709026.

whaap · 05-11-2013, 06:38 PM

The TSB might be dated 2012 but it pertains to the 2013 FR-S that began production in 2012. There was no 2012 FR-S.

IceCreamMan · 05-11-2013, 06:48 PM

I'm actually going to bring my can in next week to have the fuel pump replaced for the second time because of the chirping. Find someone else to take it to if your current dealer won't do it.

Have they actually reconfigured the pump or fixed what is failing in it or are they still just throwing faulty equipment at the problem like the taillights?

Jesse · 05-11-2013, 07:07 PM

Try a different dealer. I don't get some dealers, its a free warranty claim for them. Just missing out on free $$$.

Mikem53 · 05-11-2013, 07:32 PM

Quote:

Originally Posted by official_george

They're gonna need some repair expert higher up in the chain than the ones working there to test my car, saying a 2013 solution should not be applied to a 2012 problem.

Got my DRLs turned off along the way, waiting for them to pick me up from my house..

What should I tell the dealer?

Only certain VIN numbers are listed.. So yours probably does not fall in the range for the TSB.. Mine has a Feb build date.. And it chirps.. So what?
I have heard other DI systems make similar noises and they are all normal..
I heard an Audi and a Chevy making similar noises.. And not all the time.. Just like our cars..
Don't worry about it.. Ur warranty is good for some years..

B L U E S L A T E · 05-11-2013, 07:36 PM

Another crack head service "advisor". My suggestion? Find yourself another dealership.

norsamerican · 05-11-2013, 07:37 PM

Subaru ordered one and informed me after my free oil change. I knew I had crickets but didn't care. My service guy cared more and setup an appointment once part is in. These scion dealers suck balls

05-11-2013, 04:41 PM	#1
official_george Banned Join Date: Apr 2013 Drives: Scion FR-S Whiteout Location: San Bruno, CA Posts: 52 Thanks: 3 Thanked 2 Times in 2 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Dealership won't fix 2012 TSB about the cricket noise on my 2013 FR-S They're gonna need some repair expert higher up in the chain than the ones working there to test my car, saying a 2013 solution should not be applied to a 2012 problem. Got my DRLs turned off along the way, waiting for them to pick me up from my house.. What should I tell the dealer?

05-11-2013, 04:50 PM	#2
sho220 Senior Member Join Date: Jun 2012 Drives: FR-S MT & FJ Cruiser Location: Northern Virginia Posts: 1,107 Thanks: 292 Thanked 653 Times in 316 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	A 2012 problem? What does that mean? __________________ Some will fall in love with life and drink it from a fountain That is pouring like an avalanche comin' down the mountain

05-11-2013, 06:48 PM	#10
IceCreamMan Decepticon Join Date: Mar 2012 Drives: 2013 Scion FR-S (Asphalt 6MT) Location: Tampa, FL Posts: 99 Thanks: 20 Thanked 28 Times in 13 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	I'm actually going to bring my can in next week to have the fuel pump replaced for the second time because of the chirping. Find someone else to take it to if your current dealer won't do it. Have they actually reconfigured the pump or fixed what is failing in it or are they still just throwing faulty equipment at the problem like the taillights? __________________ 2013 Scion FR-S Asphalt 6MT

05-11-2013, 07:07 PM	#11
Jesse wheel gap Join Date: Jun 2012 Drives: whiteout frs, 04 xrs Location: MA Posts: 555 Thanks: 460 Thanked 249 Times in 153 Posts Mentioned: 11 Post(s) Tagged: 1 Thread(s)	Try a different dealer. I don't get some dealers, its a free warranty claim for them. Just missing out on free $$$. __________________ http://www.ft86club.com/forums/showthread.php?t=20039 - journal --- http://www.flickr.com/photos/29438365@N04/

05-11-2013, 07:37 PM	#14
norsamerican Senior Member Join Date: Jan 2013 Drives: WRB BRZ Location: Houston Posts: 539 Thanks: 101 Thanked 233 Times in 112 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	Subaru ordered one and informed me after my free oil change. I knew I had crickets but didn't care. My service guy cared more and setup an appointment once part is in. These scion dealers suck balls __________________ Avant-Garde Wheels

05-11-2013, 04:52 PM	#3
FRiSson Senior Member Join Date: Jun 2012 Drives: FR-S MT Location: New England Posts: 1,081 Thanks: 118 Thanked 483 Times in 241 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Your original statement is not written clearly.

05-11-2013, 05:30 PM	#5
official_george Banned Join Date: Apr 2013 Drives: Scion FR-S Whiteout Location: San Bruno, CA Posts: 52 Thanks: 3 Thanked 2 Times in 2 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Typing this in the dealership.. Service guy told me the issue is for 2012 FRS only, it should not apply to 2013 (the TSB is marked 2012). Anyway, he wants me to come back on a weekday when the parts foreman or something is here to further inspect the noise.

05-11-2013, 05:42 PM	#6
CircuitJerk Pull my finger... Join Date: Dec 2011 Drives: Silver Scion Slushbox Location: Illinois Posts: 996 Thanks: 476 Thanked 367 Times in 226 Posts Mentioned: 26 Post(s) Tagged: 0 Thread(s)	Ask to talk to the service manager when you go back. It appears there is a training opportunity for that "service guy."

05-11-2013, 06:38 PM	#9
whaap Senior Member Join Date: Dec 2009 Drives: '13 FR-S firestorm, 6 mt - '11 CR-V Location: Tucson Posts: 2,133 Thanks: 243 Thanked 1,387 Times in 657 Posts Mentioned: 36 Post(s) Tagged: 0 Thread(s)	The TSB might be dated 2012 but it pertains to the 2013 FR-S that began production in 2012. There was no 2012 FR-S.

05-11-2013, 07:36 PM	#13
B L U E S L A T E Senior Member Join Date: Dec 2012 Drives: BMW E84 Location: SoCal Posts: 706 Thanks: 635 Thanked 388 Times in 219 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	Another crack head service "advisor". My suggestion? Find yourself another dealership.

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