So the dealer gave me a complimentary car wash without telling me.. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

l0aded · 01-16-2013, 09:38 PM

and f*cked up my car. There are swirl marks everywhere now... Does this count as damage / can I complain or go through insurance to fix this? Anyone have any experience on this matter? Pretty sad right now..

edit: Can a hand polish remove swirl marks? Or do I need to machine it out / bring it in for a detail?

Jive Turkey · 01-16-2013, 10:14 PM

depends on how deep the swirls are. you can hand polish most of it out, even the harsh stuff because subaru paint is so soft.

you can't go through insurance, they will just laugh, many people think that there cars are clean, when in fact yeah there is no dirt but the paint is shot to shit...

Subie · 01-16-2013, 11:11 PM

Complain to the GM of the dealership and make them pay to detail it.

Gixxersixxerman · 01-16-2013, 11:30 PM

I've been lucky, three dealership washes, 5 drive thru washes and me washing it a lot with a sponge.. And I can't pick out a swirl at all.. The only thing I notice is where my clear bra is, you can pick out some lines where I wipe the dirt and I guess made those small scratches.. I use a microfiber cloth and Honda spray polish to wash my car, when its dusty, living in the desert, and if its bad then a hand wash..

911fanatic · 01-16-2013, 11:40 PM

Get a quote from a local detailer to fix it. If they can't wash your car without f***ing it up, do you really think they can polish it? Since the summer, I have back charged local dealers almost $6000 to polish out messes they made. Most of that was on new cars. I just took some pics, did a 50/50 on one panel to show what it should look like and sent along a short email explaining what was wrong, what I'd have to do to fix it and how much it would cost. Every dealer so far has paid up and the bills have ranged from $400 - $800. Good luck.

l0aded · 01-17-2013, 03:46 AM

Quote:

Originally Posted by 911fanatic

Get a quote from a local detailer to fix it. If they can't wash your car without f***ing it up, do you really think they can polish it? Since the summer, I have back charged local dealers almost $6000 to polish out messes they made. Most of that was on new cars. I just took some pics, did a 50/50 on one panel to show what it should look like and sent along a short email explaining what was wrong, what I'd have to do to fix it and how much it would cost. Every dealer so far has paid up and the bills have ranged from $400 - $800. Good luck.

How did you prove that the swirls were not there before though? Or did they just say accept it? Also did you specifically tell them not to wash your car and they did?

911fanatic · 01-17-2013, 04:22 PM

In nearly every case, the car was brand new so it was obvious who did it. One client told them not to wash it and they did. He then presented them with an invoice from me for work done not even two months prior and kindly explained they would be paying to fix the damage. They did.

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01-16-2013, 10:14 PM	#2
Jive Turkey the tuna, no crust. Join Date: Oct 2012 Drives: 2014 Hachiroku of the year Location: jersey Posts: 2,299 Thanks: 874 Thanked 1,770 Times in 761 Posts Mentioned: 78 Post(s) Tagged: 0 Thread(s)	depends on how deep the swirls are. you can hand polish most of it out, even the harsh stuff because subaru paint is so soft. you can't go through insurance, they will just laugh, many people think that there cars are clean, when in fact yeah there is no dirt but the paint is shot to shit...

01-16-2013, 11:11 PM	#3
Subie Señor Member Join Date: Apr 2012 Drives: 2013 SSM DZE BRZ Location: SC Posts: 947 Thanks: 728 Thanked 405 Times in 196 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	Complain to the GM of the dealership and make them pay to detail it.

01-16-2013, 11:30 PM	#4
Gixxersixxerman Senior Member Join Date: Aug 2012 Drives: Toyota GT86, 66 beetle, 11 GSXR 750 Location: Las Vegas, NV. Posts: 1,382 Thanks: 575 Thanked 836 Times in 436 Posts Mentioned: 32 Post(s) Tagged: 0 Thread(s)	I've been lucky, three dealership washes, 5 drive thru washes and me washing it a lot with a sponge.. And I can't pick out a swirl at all.. The only thing I notice is where my clear bra is, you can pick out some lines where I wipe the dirt and I guess made those small scratches.. I use a microfiber cloth and Honda spray polish to wash my car, when its dusty, living in the desert, and if its bad then a hand wash..

01-16-2013, 11:40 PM	#5
911fanatic Senior Member Join Date: Jul 2012 Drives: 2003 W8 Passat Wagen 4Motion Location: Maple Ridge, BC Posts: 144 Thanks: 14 Thanked 53 Times in 33 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Get a quote from a local detailer to fix it. If they can't wash your car without f***ing it up, do you really think they can polish it? Since the summer, I have back charged local dealers almost $6000 to polish out messes they made. Most of that was on new cars. I just took some pics, did a 50/50 on one panel to show what it should look like and sent along a short email explaining what was wrong, what I'd have to do to fix it and how much it would cost. Every dealer so far has paid up and the bills have ranged from $400 - $800. Good luck.

01-17-2013, 04:22 PM	#7
911fanatic Senior Member Join Date: Jul 2012 Drives: 2003 W8 Passat Wagen 4Motion Location: Maple Ridge, BC Posts: 144 Thanks: 14 Thanked 53 Times in 33 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	In nearly every case, the car was brand new so it was obvious who did it. One client told them not to wash it and they did. He then presented them with an invoice from me for work done not even two months prior and kindly explained they would be paying to fix the damage. They did.

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