Dealership left a gash on my pulley cover - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

scottryan · 04-17-2020, 01:08 PM

I keep my engine bay in brand new condition, always have. There's not a single mark or anything in it. Got the car back from the dealership today for the valve spring recall and there's a massive gash on the plastic pulley cover. Has anyone had issues with this stuff happening and if so how did you handle it? I luckily have pictures of my engine bay beforehand where the pulley is clearly in brand new condition, followed by the pic I just too of it with the big gash in it.

I emailed the dealership but is there any other measures I should take? Because I'm getting a new cover and I will not be paying for it

Thanks in advance

UPDATE: They replaced it free of charge, I guess I dusted off my medieval joust for nothing

Tcoat · 04-17-2020, 01:12 PM

Quote:

Originally Posted by scottryan

I keep my engine bay in brand new condition, always have. There's not a single mark or anything in it. Got the car back from the dealership today for the valve spring recall and there's a massive gash on the plastic pulley cover. Has anyone had issues with this stuff happening and if so how did you handle it? I luckily have pictures of my engine bay beforehand where the pulley is clearly in brand new condition, followed by the pic I just too of it with the big gash in it.

I emailed the dealership but is there any other measures I should take? Because I'm getting a new cover and I will not be paying for it

Thanks in advance

As you have done start with contacting the dealer. There is nothing else that needs or can be done until you get a response. Not sure what else you even think you should do?

scottryan · 04-17-2020, 01:44 PM

Quote:

Originally Posted by Tcoat

As you have done start with contacting the dealer. There is nothing else that needs or can be done until you get a response. Not sure what else you even think you should do?

Charge their dealership with a joust while wearing chainmail of course, but let's hope it never comes to that

humfrz · 04-17-2020, 05:38 PM

Quote:

Originally Posted by scottryan

I keep my engine bay in brand new condition, always have. There's not a single mark or anything in it. Got the car back from the dealership today for the valve spring recall and there's a massive gash on the plastic pulley cover. Has anyone had issues with this stuff happening and if so how did you handle it? I luckily have pictures of my engine bay beforehand where the pulley is clearly in brand new condition, followed by the pic I just too of it with the big gash in it.

I emailed the dealership but is there any other measures I should take? Because I'm getting a new cover and I will not be paying for it

Thanks in advance

Well, scottryan, from what I understand, if a scratch on your engines pulley cover is the worst result of the valve spring operation, I would consider you lucky.

EndlessAzure · 04-17-2020, 06:24 PM

Luckily, I think they will comply and just replace it for you. Pulley cover (if it's the part that I'm thinking) is a pretty cheap and easy one to replace.

HaXx · 04-17-2020, 06:32 PM

need pics

edit: u did the valve recall? well now ur engines gonna blow up so dont worry about the gash

DarkPira7e · 04-17-2020, 07:51 PM

A lot of my stuff was damaged by the dealership. My stuff was strewn about on the floor. My Grimmspeed pulley cover got damaged and scratched.

I was just happy to get my car back at all. Be thankful that a cheap plastic cover was all that you see damaged

soundman98 · 04-17-2020, 09:00 PM

Quote:

Originally Posted by scottryan

I keep my engine bay in brand new condition, always have. There's not a single mark or anything in it. Got the car back from the dealership today for the valve spring recall and there's a massive gash on the plastic pulley cover. Has anyone had issues with this stuff happening and if so how did you handle it? I luckily have pictures of my engine bay beforehand where the pulley is clearly in brand new condition, followed by the pic I just too of it with the big gash in it.

I emailed the dealership but is there any other measures I should take? Because I'm getting a new cover and I will not be paying for it

Thanks in advance

KILL THEIR PET FISHES. BURN THE BODIES AND THEN SOAK THE ASHES IN DIESEL FUEL JUST TO REMIND THEM THAT ONE SIMPLE MISTAKE HAS COST THEM EVERYTHING THEY EVER LOVED AND CHERISHED IN THIS WORLD.

dude seriously, talk to the dealership. you will be getting an email about submitting a review for the dealer. don't complete the review until the dealer has been given a chance to fix the problem. most will take care of it, because it's important that you give them 5 stars in the review process.

scottryan · 04-17-2020, 10:25 PM

All is well, reached out to their parts manager and he happily ordered a new cover for me free of cost. Now the waiting game for when that engine blows up hahahaha

scottryan · 04-17-2020, 10:27 PM

Quote:

Originally Posted by humfrz

Well, scottryan, from what I understand, if a scratch on your engines pulley cover is the worst result of the valve spring operation, I would consider you lucky.

That is very true, but at the end of the day though my stuff is my stuff, and they can't just ruin something I've preserved the entire time I've owned my car to be fair... with that being said we'll keep the fingers crossed on the engines fate

scottryan · 04-17-2020, 10:29 PM

Quote:

Originally Posted by DarkPira7e

A lot of my stuff was damaged by the dealership. My stuff was strewn about on the floor. My Grimmspeed pulley cover got damaged and scratched.

I was just happy to get my car back at all. Be thankful that a cheap plastic cover was all that you see damaged

I think the main reason it was only the pulley cover is because I put all the stock stuff back in the engine bay along with my stock wheels... last thing I needed was chasing them down for scratching the lip on my rims. Sorry to hear about the dealership you went to, that would piss me off a lot

Mr.ac · 04-17-2020, 11:27 PM

You have to post pictures of said damage.
For the love of anything unholy let us see the damage.

humfrz · 04-18-2020, 12:55 AM

Quote:

Originally Posted by Mr.ac

You have to post pictures of said damage.
For the love of anything unholy let us see the damage.

Why? Do you have a civic all prepped for him?

Mr.ac · 04-18-2020, 05:23 AM

Quote:

Originally Posted by humfrz

Why? Do you have a civic all prepped for him?

Oh no, no, no, no, Civics are too much car for some people.

That's about the nicest way I can say it.

04-17-2020, 01:08 PM	#1
scottryan Financial Distress Join Date: May 2018 Drives: 2017 GT86 325WHP Location: Ontario, Canada Posts: 142 Thanks: 89 Thanked 51 Times in 36 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Dealership left a gash on my pulley cover I keep my engine bay in brand new condition, always have. There's not a single mark or anything in it. Got the car back from the dealership today for the valve spring recall and there's a massive gash on the plastic pulley cover. Has anyone had issues with this stuff happening and if so how did you handle it? I luckily have pictures of my engine bay beforehand where the pulley is clearly in brand new condition, followed by the pic I just too of it with the big gash in it. I emailed the dealership but is there any other measures I should take? Because I'm getting a new cover and I will not be paying for it Thanks in advance UPDATE: They replaced it free of charge, I guess I dusted off my medieval joust for nothing Last edited by scottryan; 04-17-2020 at 10:25 PM. Reason: Update

04-17-2020, 06:32 PM	#6
HaXx Member Join Date: Dec 2017 Drives: jrsc_brz Location: boston Posts: 965 Thanks: 726 Thanked 676 Times in 337 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	need pics edit: u did the valve recall? well now ur engines gonna blow up so dont worry about the gash __________________ JACKSON RACING l RALLYBACKER l FORGESTAR l FORTUNE AUTO l INVIDIA

04-17-2020, 11:27 PM	#12
Mr.ac [insert cool phrase here] Join Date: Aug 2015 Drives: BRZ Premium Location: Central Coast CA Posts: 2,368 Thanks: 709 Thanked 1,559 Times in 930 Posts Mentioned: 30 Post(s) Tagged: 0 Thread(s)	You have to post pictures of said damage. For the love of anything unholy let us see the damage. __________________ New daily driver - Subaru BRZ Premium Weekend fun/track car - '91 MR2 Turbo Gen3 Old daily driver - '88 MR2 Supercharged

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04-17-2020, 07:51 PM	#7
DarkPira7e Rust bucket enthusiast Join Date: Feb 2017 Drives: 2013 Turbo Firestorm FRS Location: Vermont Posts: 4,054 Thanks: 3,313 Thanked 4,204 Times in 2,112 Posts Mentioned: 33 Post(s) Tagged: 0 Thread(s)	A lot of my stuff was damaged by the dealership. My stuff was strewn about on the floor. My Grimmspeed pulley cover got damaged and scratched. I was just happy to get my car back at all. Be thankful that a cheap plastic cover was all that you see damaged

04-17-2020, 10:25 PM	#9
scottryan Financial Distress Join Date: May 2018 Drives: 2017 GT86 325WHP Location: Ontario, Canada Posts: 142 Thanks: 89 Thanked 51 Times in 36 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	All is well, reached out to their parts manager and he happily ordered a new cover for me free of cost. Now the waiting game for when that engine blows up hahahaha

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