No Limit Motorsport: Terrible Customer Service - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

flashburn · 01-28-2016, 05:06 PM

Got a quote for 6L of Motul 8100 Eco-lite 0W20, crush washer, a 130 filter, and 2L of RBF600. The price was better than others so I sent my paypal payment.

When I get my order, I find that I'm 1L short of the brake fluid. I message them on the forum and of course it turns out they only invoiced me for 1L of oil. They did agree to ship the other 1L without shipping cost, but I obviously still had to pay for it as well. Not a huge deal, but a little annoying since their good price turned out to be not so good.

Then the day comes when I do the oil change. I unscrew the oil drain plug and take off the crush washer, I go to put on the new crush washer, and guess what, WRONG SIZE! The one they sent me was a bit too big (I think it may of been for the transmission/diff). I tried using it anyway, but found it leaked slowly. This left me stranded (at home) without a car or a way to fix it. Luckily I was able to inconvenience a friend to go to Subaru and pick me up a bunch of the correct crush washers the next day.

I sent them a message that night, which was last week, and they never even bothered to reply.

Just a heads up, since they can't even get a crush washer (or an invoice) right, I can't imagine how bad they are with other more complicated things.

Wyattkb · 01-28-2016, 09:58 PM

That sounds like an unfortunate 1 off instance.

I can't say the same though. I have spent over $1000 with NLM and have had 0 issues. They have great customer service ready to help and respond to emails promptly.

Also save yourself the hassle and get a Fumoto drain plug. It will save you so much time.

Dave-ROR · 02-02-2016, 04:51 PM

The crush washer part sucks but having to pay for 2L of brake fluid to get 2L doesn't sound like they did anything wrong on that side at all.

I've ordered from them a few times without issue. Weird that they didn't reply though.

01-28-2016, 05:06 PM	#1
flashburn Senior Member Join Date: Oct 2013 Drives: 2014 Subaru BRZ Limited 6MT Location: Central Florida Posts: 131 Thanks: 15 Thanked 47 Times in 19 Posts Mentioned: 0 Post(s)	No Limit Motorsport: Terrible Customer Service Got a quote for 6L of Motul 8100 Eco-lite 0W20, crush washer, a 130 filter, and 2L of RBF600. The price was better than others so I sent my paypal payment. When I get my order, I find that I'm 1L short of the brake fluid. I message them on the forum and of course it turns out they only invoiced me for 1L of oil. They did agree to ship the other 1L without shipping cost, but I obviously still had to pay for it as well. Not a huge deal, but a little annoying since their good price turned out to be not so good. Then the day comes when I do the oil change. I unscrew the oil drain plug and take off the crush washer, I go to put on the new crush washer, and guess what, WRONG SIZE! The one they sent me was a bit too big (I think it may of been for the transmission/diff). I tried using it anyway, but found it leaked slowly. This left me stranded (at home) without a car or a way to fix it. Luckily I was able to inconvenience a friend to go to Subaru and pick me up a bunch of the correct crush washers the next day. I sent them a message that night, which was last week, and they never even bothered to reply. Just a heads up, since they can't even get a crush washer (or an invoice) right, I can't imagine how bad they are with other more complicated things.

02-02-2016, 04:51 PM	#3
Dave-ROR Site Moderator Join Date: Dec 2010 Drives: Stuff Location: Florida Posts: 10,317 Thanks: 955 Thanked 5,965 Times in 2,689 Posts Mentioned: 262 Post(s)	The crush washer part sucks but having to pay for 2L of brake fluid to get 2L doesn't sound like they did anything wrong on that side at all. I've ordered from them a few times without issue. Weird that they didn't reply though. __________________ -Dave Track cars: 2013 Scion FRS, 1998 Acura Integra Type-R, 1993 Honda Civic Hatchback DD: 2005 Acura TSX Tow: 2022 F-450 Toys: 2001 Chevrolet Corvette Z06, 1993 Toyota MR2 Turbo, 1994 Toyota MR2 Turbo, 1991 Mitsubishi Galant VR-4 Parts: 2015 Subaru BRZ Limited, 2005 Acura TSX Projects: 2013 Subaru BRZ Limited track car build FS: 2004 GMC Sierra 2500 LT CCSB 8.1/Allison with 99k miles

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01-28-2016, 09:58 PM	#2
Wyattkb Senior Member Join Date: Oct 2013 Drives: 2014 Whiteout FRS Location: United States Posts: 444 Thanks: 56 Thanked 159 Times in 87 Posts Mentioned: 3 Post(s)	That sounds like an unfortunate 1 off instance. I can't say the same though. I have spent over $1000 with NLM and have had 0 issues. They have great customer service ready to help and respond to emails promptly. Also save yourself the hassle and get a Fumoto drain plug. It will save you so much time.

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