05-02-2022, 10:27 AM | #1 |
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Why I will never be purchasing from FT86 Motorsports again
I had seen several folks over the years make mention of their poor experience with FT86 Motorsports, but had yet to experience it first hand until today.
Needless to say, I will be purchasing all products from elsewhere from here on out. I wanted to share the email thread, as I think it provides a candid view of the type of service and communication you can expect from that company. Rude and unprofessional would be a compliment.
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05-02-2022, 10:29 AM | #2 |
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Time to open a chargeback!
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05-02-2022, 10:37 AM | #3 |
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I wouldn't expect a vendor to address an issue 5 months after shipment, unless it's an issue that can only be discovered in service.
You should have opened the box and inspected the item once you got it. As for the expected quality, price certainly plays a role. Would you complain of a loose stich on a $3 Walmart shirt? How about on a $500 Italian hand sewn shirt? You haven't posted pictures of the supposed defects so we can't judge how bad it is. Customer service could certainly have responded in a more flowery manner, but the bottom line of "you get what you pay for" would still have been the same. And if this is "by far one of the most ridiculously rude conversion" you have with customer service, I applaud you for your sheltered life. |
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05-02-2022, 10:58 AM | #4 | |
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Your shirt analogy holds water about as well as a colander. You can still wear the shirt if there is a thread coming off of it, or even if the logos were off-centered. The wing doesn't even fit on the car, its not useable. The cosmetic flaw I mentioned and showed them, I would be willing to live with given the price, but the product can't even be installed. Should I have done a closer inspection of the product, taken my car out of storage in the middle of winter and test fit it, because I should just assume that unless I am buying the top of the line products, they are just junk and there is a 50/50 chance its a paperweight... yeah, sure I guess I could have. Edit: Just so its clear, I understand that I probably should not have assumed that the product was going to be in usable condition, but I also think it's slightly ridiculous to assume its not? This thread is more so about pointing out the lack of professionalism in communication.
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05-02-2022, 11:09 AM | #5 |
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Why not share the pictures of the defects and how they affect your ability to install the wing?
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05-02-2022, 11:29 AM | #6 | |
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The first shows the consmetic flaw in the top of the spoiler, again this one I am not happy about but can live with. The other two show parts on the underside that are more prominent and cause the wing to not make good contact all the way around the wing. No matter how much pressure is applied. Whether I bought the wing a day, a month ago or five months ago shouldn't matter. I know that if I ran business and someone came to me with this, I certainly wouldn't be speaking to them that way, regardless of their claims. There is a way to conduct yourself, and that ain't it. Again, this post is about why I will not be doing business with a place that communicates that way with its customers. You still want to? No problem, enjoy your experience.
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05-02-2022, 11:30 AM | #7 |
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I see Sylvain has demoted himself from "Owner" to "Customer Service"
Sorry to hear about the wing, that really is unfortunate to hear. Best of luck with it, I hope you're able to make it work. |
05-02-2022, 11:32 AM | #8 | ||
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Their responses were curt but it's very possible that you're both in the wrong.
And yes, you should have tried testing fitting it in the middle of winter to make sure it fit. Or maybe I'm the only one that doesn't store their car for winter and loves putting mods on asap. Some cheap stuff does work but you really have to do your homework. The "buy once cry once" folks will show no sympathy for your post. Quote:
EDIT since you posted s'more: Quote:
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05-02-2022, 11:32 AM | #9 |
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It may also be worth noting that up until this point, I was a regular customer there and I am within 35 minutes of the door. This wasn't a one off purchase, I have spent thousands there over the years. Does that make me special? Nope, but when it comes to supporting the community and locals, I would have thought there would be a little more grace involved.
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05-02-2022, 11:49 AM | #10 | |
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I don't think its wrong for me to want a product that works as intended. I didn't ask for a refund, or any special deals, I just want a product that I paid for. One that is free from defects and can be installed on the car. My only mistake was not taking my car out of winter storage, and installing it when it was first ordered. It's -30 degrees here for much of the winter, and no way to properly install the wing given those temperatures, which I guess is my fault and mistake.
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05-02-2022, 11:51 AM | #11 | |
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How does that affect your ability to install it? That it won't be completely flush in that small area? The blemish in the third picture looks to be completely harmless, and the one in the second picture looks to be very localized. The cosmetic issue with the clear coat on the leading edge is pretty minor and probably not that visible when installed.
How does it impact your ability to install it? Is it completely warped? Will it not be flush for a significant portion of the length? And yes, these blemishes are exactly what I would expect from a lower-priced offering. The blame in this case is shared mostly between the manufacturer (for not caring about the blemishes) and the customer (for shopping mostly on price, i.e. manufacturers will cater to the price demand and cut any needed corners to achieve that). The retailer selling that is mostly a middleman. Yes, some middlemen retailers step up, sometimes above and beyond, but not all of them do and it's certainly not the retailer's responsibility to provide quality control for the manufacturer. Quote:
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05-02-2022, 11:55 AM | #12 | ||
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Quote:
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05-02-2022, 11:56 AM | #13 | |
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Quote:
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05-02-2022, 12:01 PM | #14 |
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5 months after receiving a product is way too long a timeframe to file a complaint. The only comment I would have is the vendor could have used a bit softer language.
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