Originally Posted by Ohio Enthusiast (Post 3520343)

I wouldn't expect a vendor to address an issue 5 months after shipment, unless it's an issue that can only be discovered in service.
You should have opened the box and inspected the item once you got it.

As for the expected quality, price certainly plays a role. Would you complain of a loose stich on a $3 Walmart shirt? How about on a $500 Italian hand sewn shirt? You haven't posted pictures of the supposed defects so we can't judge how bad it is. Customer service could certainly have responded in a more flowery manner, but the bottom line of "you get what you pay for" would still have been the same.

And if this is "by far one of the most ridiculously rude conversion" you have with customer service, I applaud you for your sheltered life.

Originally Posted by Ohio Enthusiast (Post 3520356)

Why not share the pictures of the defects and how they affect your ability to install the wing?

Originally Posted by From their website

Returns
It is our goal to provide 100% satisfaction and peace of mind to our customers.
There is a 30-day return period from the date the item is received. Return shipping will be provided, unless otherwise noted.

To be eligible for a return, the item must be in its original packaging, unused, unmodified, unpainted, the return item should be in the same condition as it was received.

We will offer refund of the item price only. Modified/Used returns, or Returns outside of the 30-day policy will not be refunded or returned to the customer unless otherwise noted.

Return packaging will NOT be provided. Please contact our support team prior to returning an item.

If you received a damaged or broken item, please contact us immediately with photos of the package and item.


Warranty
30 Days Limited Warranty.
Warranty is for exchange only.

All products come with a 30 days limited warranty against manufacturers defects including bulbs, led outage, and water leak.

No exchange will be issued on products that have been damaged in any way.


Refunds
Any items returned will be inspected for quality and condition. We will notify you immediately on the status of your refund after the inspection of the item.

Upon approval, we will initiate a refund to your credit card (or original method of payment). You will receive your credit back within a certain amount of business day, depending on your card issuer’s policy.

Originally Posted by knapper (Post 3520362)

Whether I bought the wing a day, a month ago or five months ago shouldn't matter. I know that if I ran business and someone came to me with this, I certainly wouldn't be speaking to them that way, regardless of their claims. There is a way to conduct yourself, and that ain't it.

Again, this post is about why I will not be doing business with a place that communicates that way with its customers. You still want to? No problem, enjoy your experience.

Originally Posted by Wally86 (Post 3520366)

Their responses were curt but it's very possible that you're both in the wrong.:cheers:

And yes, you should have tried testing fitting it in the middle of winter to make sure it fit. Or maybe I'm the only one that doesn't store their car for winter and loves putting mods on asap. :iono:

Some cheap stuff does work but you really have to do your homework. The "buy once cry once" folks will show no sympathy for your post. :popcorn:

EDIT since you posted s'more:

Everyone's tolerances for dealing with bad customer service is different for sure.

Originally Posted by knapper (Post 3520367)

Pictures

Originally Posted by knapper (Post 3520367)

It may also be worth noting that up until this point, I was a regular customer there and I am within 35 minutes of the door. This wasn't a one off purchase, I have spent thousands there over the years. Does that make me special? Nope, but when it comes to supporting the community and locals, I would have thought there would be a little more grace involved.

Originally Posted by Ohio Enthusiast (Post 3520374)

I wasn't gonna comment on that, but seeing as this gets several Thanks I will. I suppose you are asking for preferential treatment for your endowed contribution to the success of the business? Tough luck for the schmuck who bought the same wing and has the same issue but that was his first purchase, I guess.

Originally Posted by knapper (Post 3520373)

Agree to disagree I guess. The responses were rude and unprofessional.

I don't think its wrong for me to want a product that works as intended. I didn't ask for a refund, or any special deals, I just want a product that I paid for. One that is free from defects and can be installed on the car.

My only mistake was not taking my car out of winter storage, and installing it when it was first ordered. It's -30 degrees here for much of the winter, and no way to properly install the wing given those temperatures, which I guess is my fault and mistake.

:iono: