JDL Auto Design - 2014 Exhaust Products

[Mad_Mike]

Originally Posted by amaciose

Would the whole setup be louder or quieter than what I have now?

The ultra quiet FP will be louder than the stock front pipe. You are increasing the diameter, replacing a dense cat with a high flow one, and replacing the stock resonator/small muffler thing with a straight through resonator.

[JDLAutoDesign]

We will have some sound clips week of our full header back exhaust. It will be Catted UEL, Overpipe, Ultra Quiet Frontpipe, and D2 Catback.

[Meetjoeblack]

Horrible experience with these clowns at JDL, I still have no received my turbo kit yet, their customer service sucks and do not reply to your emails. So disgusted right now that I'm beyond frustrated that im in the process of my refund and an open claim with PayPal to get my money back. This has been a shit show from the start. I paid right away no problem and promised to have it in 2 weeks. Also stated on my invoice. Dec. 1 they sent me a tracking for 2-day priority and its Dec. 8th still no turbo kit. I hate for this to escalade to legal matters, but it did. JDL has no problem accepting money right away, but they do have a problem sending my shit to me in a reasonable time. Now I just wait for these clowns to respond.

[DocWalt]

Special Order Notes All manifolds, hot part kits, custom intercooler kits, and full turbo kits are built upon order unless otherwise stated items are in stock. Please allow 4-6 weeks for completion of said parts. Build times are also subject to change without notice depending on current workload. If you have any questions please don’t hesitate to contact us

No idea if you were trying to contact them over the weekend or not, but if so you can't expect a shop with these hours to contact you on the weekend

Hours Mon – Fri 9am -6pm PST

Sat by appt only

For the record, I'm waiting for a reply to a message I sent them last week. To be fair, I'm not in a big rush though...

[Imrac]

Originally Posted by Meetjoeblack

Horrible experience with these clowns at JDL, I still have no received my turbo kit yet, their customer service sucks and do not reply to your emails. So disgusted right now that I'm beyond frustrated that im in the process of my refund and an open claim with PayPal to get my money back. This has been a shit show from the start. I paid right away no problem and promised to have it in 2 weeks. Also stated on my invoice. Dec. 1 they sent me a tracking for 2-day priority and its Dec. 8th still no turbo kit. I hate for this to escalade to legal matters, but it did. JDL has no problem accepting money right away, but they do have a problem sending my shit to me in a reasonable time. Now I just wait for these clowns to respond.

You expect to get your turbo kit fabbed, coated and shipped in 6 weeks during the holiday season?

If they sent you tracking #, doesn't that mean it was shipped and you should be questioning the shipper?

Also, I doubt you talked with your Lawyer as they would have said not to discuss it in public....

[Meetjoeblack]

Originally Posted by Imrac

You expect to get your turbo kit fabbed, coated and shipped in 6 weeks during the holiday season?

If they sent you tracking #, doesn't that mean it was shipped and you should be questioning the shipper?

Also, I doubt you talked with your Lawyer as they would have said not to discuss it in public....

Listen, before I made the purchase I strictly asked what was the exact eta was. If I knew it was going to take over a month, I would've moved on somewhere else. I was promised per my fucking invoice and verbal by Jesse I will have it by 11/14. That's why I purchased it numb nuts. As far as the shipper goes? That's not my problem, the vender chose to go with them and they should do all the work of tracking it down. I know it takes time to fab things up, that's why I asked before I made the purchase. Just give me my refund and end of story.

[JDLAutoDesign]

Lee,
We spoke Monday (12/1) evening about your kit and shipping costs. We upgraded it to 2 day shipping and covered the difference. Your kit was dropped off on 12/2 and 2 day Priority was selected. You can see from the screen shot below that it was out of our hands as of 12/2. If you have any more questions you can always call us during business hours (Mon - Fri 9am - 6pm Arizona time). We are 2 hours behind you currently.

Thanks,
Ronnie

[Meetjoeblack]

Originally Posted by JDLAutoDesign

Lee,
We spoke Monday (12/1) evening about your kit and shipping costs. We upgraded it to 2 day shipping and covered the difference. Your kit was dropped off on 12/2 and 2 day Priority was selected. You can see from the screen shot below that it was out of our hands as of 12/2. If you have any more questions you can always call us during business hours (Mon - Fri 9am - 6pm Arizona time). We are 2 hours behind you currently.

Thanks,
Ronnie

I don't care who you dropped the kit at or whom you chose to ship it with. The point is you told me two day delivery and still no sight of the merchandise. I'm not chasing money after the usps shipping problem. Again that's not my problem, at this point I have no interest in the kit. Just refund me as fast as I paid you for this. This time you can wait for the kit to be returned to you promptly, if I ever see the merchandise at all.

[fika84]

Originally Posted by Meetjoeblack

I don't care who you dropped the kit at or whom you chose to ship it with. The point is you told me two day delivery and still no sight of the merchandise. I'm not chasing money after the usps shipping problem. Again that's not my problem, at this point I have no interest in the kit. Just refund me as fast as I paid you for this. This time you can wait for the kit to be returned to you promptly, if I ever see the merchandise at all.

Wow....

So thankful I don't work in retail anymore. Sorry @JDLAutoDesign that you guys have to deal with this garbage. I feel your pain.

[Meetjoeblack]

Originally Posted by fika84

Wow....

So thankful I don't work in retail anymore. Sorry @JDLAutoDesign that you guys have to deal with this garbage. I feel your pain.

If this was your money you wouldn't be saying that.

[fika84]

Originally Posted by Meetjoeblack

If this was your money you wouldn't be saying that.

That's where you're wrong. If this was going on 2+ months and I couldn't get a hold of anyone then I would be freaking out and angry.

But I do think you're overreacting quite a bit. EVERYTHING is delayed in the month of December. Maybe they weren't on top of the communication as much as you would've hoped, maybe they got slammed with orders for presents, maybe people went out of town. They're not a giant company and they do what they can. But you still need to have some compassion and think things through. It can ALWAYS be worse. They didn't need to expedite the shipping at all to try and make up for the delay, but they did. They also don't have to accept a return from you. It's always better to handle things with respect than getting angry, trash talk and threaten with lawyers.

I'm going to stop littering this thread with crap, and I hope you do the same.

[Meetjoeblack]

Originally Posted by fika84

That's where you're wrong. If this was going on 2+ months and I couldn't get a hold of anyone then I would be freaking out and angry.

But I do think you're overreacting quite a bit. EVERYTHING is delayed in the month of December. Maybe they weren't on top of the communication as much as you would've hoped, maybe they got slammed with orders for presents, maybe people went out of town. They're not a giant company and they do what they can. But you still need to have some compassion and think things through. It can ALWAYS be worse. They didn't need to expedite the shipping at all to try and make up for the delay, but they did. They also don't have to accept a return from you. It's always better to handle things with respect than getting angry, trash talk and threaten with lawyers.

I'm going to stop littering this thread with crap, and I hope you do the same.

Things happen, don't mean to disrespect but my anger got the best of me. The issue will be resolved. We've spoken so there is no further discussion about this. I'll return the goods and hopefully I'll get my money back, that's all. Everyone is not the same and I respect that. To me it's strictly business, everything else in between is just excuses. sorry that there was lack of "compassion " and "respect" I'm going of the basis of my principle. Not saying everyone has to agree with me. You take someone's drug and not pay them what happens? Excuses don't work homie.

[rtyp3]

Without adding fuel to the fire, I think the takeaway here is that JDL:

1) Makes quality products that most people are happy with <and>
2) Needs to improve on providing accurate lead times and scheduling, as confirmed by the many customers providing this same feedback. Holidays shouldn't be an excuse since a shop schedule would account for this and adjust customer promise dates/lead times according to capacity and welder availability.

[Akari]

Originally Posted by rtyp3

Without adding fuel to the fire, I think the takeaway here is that JDL:

1) Makes quality products that most people are happy with <and>
2) Needs to improve on providing accurate lead times and scheduling, as confirmed by the many customers providing this same feedback. Holidays shouldn't be an excuse since a shop schedule would account for this and adjust customer promise dates/lead times according to capacity and welder availability.

That pretty much sums up my experience with them. The product I received was amazing quality, but the misleading, constantly changing lead time left me with a sour taste in my mouth. If you set realistic lead times that you can stick to customers won't mind, misleading them doesn't sit well though.