Raceseng | Water Pump Pulley Recall - Page 3 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

ItzJAY · 06-04-2014, 08:10 PM

Quote:

Originally Posted by 5150unltd

Would love to know how lawyers got the dealership to cover this?

I brought the vehicle in for service when it began making a squealing noise. The service advisor immediately diagnosed it as the fuel pump without letting any qualified tech look at it or even opening the hood. He told me it was safe to drive until the replacement pump came in even though I told him it did not sound like the fuel pump that they had already replaced a few months ago. After going back and forth he insisted I come back a few days later and would not take the vehicle in. The next day the pulley broke apart. Negligence on them with an employee overstepping his job description. Lawyer called.....10 minutes later free water pump and diagnostic testing.

Raceseng · 06-05-2014, 10:20 AM

All...

I appreciate the support and kind words. When you are as small and young as Raceseng is as a company, we can't take the risk even if it was only two water pump pulleys.

The redesign is done and I'm reviewing it with some of the guys here today. The new water pump pulley material is on order.

Thanks!

Quote:

Originally Posted by Nevermore

I have to say I am impressed. A full recall with only two failed products? I can't say I've ever heard of any company so ready to replace something so quickly. All products have flaws, and failure is basically a part of any item sold. You won't see anyone else issuing a recall with only two reported failures. I've been looking at Raceseng stuff for a while and this is just one more reason to buy whenever I get around to buying parts.

Xero-Limit · 06-05-2014, 09:05 PM

For anyone in the local area, we're going to be swapping these out at no charge. We'll have walk in hours 2-4pm, but do call ahead of time to make sure it isn't going to be busy. That means getting the old one out, stock one on, and then when you get your new one.

86viper · 06-06-2014, 09:18 PM

Quote:

Originally Posted by Raceseng

All...

I appreciate the support and kind words. When you are as small and young as Raceseng is as a company, we can't take the risk even if it was only two water pump pulleys.

The redesign is done and I'm reviewing it with some of the guys here today. The new water pump pulley material is on order.

Thanks!

While obviously a little upset my $500 pulley set requires a replacement, i am very impressed by this attitude. It instills great confidence that raceseng cares and is taking responsibility.

Will buy raceseng products again

(hurry up and get some blue gopro tow hooks in stock hahaha

)

Carlitoz3 · 06-06-2014, 09:32 PM

How many miles did the defective water pump pulleys have on them?
Need to find time to get mine replaced.

ItzJAY · 06-07-2014, 12:08 AM

Quote:

Originally Posted by Carlitoz3

How many miles did the defective water pump pulleys have on them?
Need to find time to get mine replaced.

Mine had about 6500 miles on it.

Raceseng · 06-14-2014, 07:59 PM

Quote:

Originally Posted by afsefo

Sir/Ma'am,

I just ordered Perrin Lightweight Accessory Pulley Kit for my FR-S on 8 June from "SubiSpeed" will I be getting an old kit or new one?

V/r

Sef

This recall is for a Raceseng pulley kit, not the Perrin pulleys.

Jarrett Seng

Raceseng | Owner
610.336.0206

Bonks86 · 06-15-2014, 03:09 PM

Put about 20k on my full pulley kit so far without any issues, guess I will still pull it off just to be safe though. Good stuff @Raceseng

Raceseng · 06-15-2014, 04:30 PM

Quote:

Originally Posted by Bonks86

Put about 20k on my full pulley kit so far without any issues, guess I will still pull it off just to be safe though. Good stuff @Raceseng

Thanks Bonks, better to be on the safe side. I still have the water pump pulley on our FRS. Pull only the water pump pulley. Thanks!

Jarrett Seng

Raceseng | Owner
610.336.0206

lbroskee · 06-15-2014, 04:44 PM

Quote:

Originally Posted by Raceseng

Thanks Bonks, better to be on the safe side. I still have the water pump pulley on our FRS. Pull only the water pump pulley. Thanks!

Jarrett Seng

Raceseng | Owner
610.336.0206

U still have the defective part on the car????

RehabJeff86 · 06-16-2014, 03:55 AM

@Raceseng what is the torque spec for the water pump pulley bolts?

makinen · 06-16-2014, 11:46 AM

Quote:

Originally Posted by RehabJeff86

@Raceseng what is the torque spec for the water pump pulley bolts?

14 N•m 143 kgf•cm 10 lbf•ft

Carlitoz3 · 06-16-2014, 06:54 PM

Just sent an email, hopefully it won't be too much trouble for not having my order #

Raceseng · 06-16-2014, 09:19 PM

Quote:

Originally Posted by Carlitoz3

Just sent an email, hopefully it won't be too much trouble for not having my order #

No problem!

Jarrett Seng

Raceseng | Owner
610.336.0206

06-16-2014, 03:55 AM	#39
RehabJeff86 Senior Member Join Date: Mar 2013 Drives: 2013 WhiteOut FR-S Location: Dublin,CA Posts: 969 Thanks: 899 Thanked 492 Times in 306 Posts Mentioned: 67 Post(s) Tagged: 2 Thread(s)	@Raceseng what is the torque spec for the water pump pulley bolts? __________________ 2013 Scion FR-S whiteout 2012 Porsche Panamera S carbon grey 2008 Range Rover Sport SS black - sold 2004 BMW M3 alpine wies - sold

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06-05-2014, 09:05 PM	#31
Xero-Limit Join Date: Nov 2012 Drives: JDL Turbo FRS, 335SC BRZ (ret) Location: Lehigh Valley, PA Posts: 938 Thanks: 368 Thanked 1,550 Times in 527 Posts Mentioned: 380 Post(s) Tagged: 6 Thread(s)	For anyone in the local area, we're going to be swapping these out at no charge. We'll have walk in hours 2-4pm, but do call ahead of time to make sure it isn't going to be busy. That means getting the old one out, stock one on, and then when you get your new one.

06-06-2014, 09:32 PM	#33
Carlitoz3 Senior Member Join Date: Apr 2013 Drives: 2013 MT Asphalt FRS Location: Baldwin Park, CA Posts: 1,051 Thanks: 237 Thanked 235 Times in 157 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	How many miles did the defective water pump pulleys have on them? Need to find time to get mine replaced.

06-15-2014, 03:09 PM	#36
Bonks86 Senior Member Join Date: Feb 2013 Drives: Gt-86 Location: AZ Posts: 222 Thanks: 48 Thanked 72 Times in 53 Posts Mentioned: 10 Post(s) Tagged: 1 Thread(s)	Put about 20k on my full pulley kit so far without any issues, guess I will still pull it off just to be safe though. Good stuff @Raceseng

06-16-2014, 06:54 PM	#41
Carlitoz3 Senior Member Join Date: Apr 2013 Drives: 2013 MT Asphalt FRS Location: Baldwin Park, CA Posts: 1,051 Thanks: 237 Thanked 235 Times in 157 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Just sent an email, hopefully it won't be too much trouble for not having my order #

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