Why I'll never buy another Toyota

[Scrappydoo]

No more whine with the cheese needed on this thread.

[Tcoat]

Originally Posted by stevesnj

I'm just stating what Toyota warranty person said. Toyota doesn't have a say, it's up to the dealers.



And none of the ad's say "If car is used on track this may affect warranty".

Well if that is the case then there are a shitload of people that the dealers lied to and said they had to get approval. Maybe if they didn't care if they got paid for warranty work that would be the case but I doubt many do it for free.

The Renault must have been a hell of a deal with those extras


Audi wasn't quite as good with their promise


Ford really targeted a specific demographic in India (the ad is real)


If you bought one of whatever this is you end up with a car full of beautiful women



Should we be upset because there are not huge fireballs every time we walk away from the car?





Advertising is advertising and if people take it all literally they are in for one hell of a disappointment most of the time.

[BRZyJ]

Originally Posted by Tcoat

Should we be upset because there are not huge fireballs every time we walk away from the car?

I wasn't before, but now that I've seen it I kind of am.

[Syche]

Hmmm well after catching my self up here I have to say that BMW next door won't cover a warranty if you track the car and the m3 and 335i are often shown being tracked in their advertisements the same applies for Audi and Porsche I am afraid infact I was told many times by my service advisor at Subaru to just never mention that I tracked the car and that I was just a really big fan of rally hence why my car looked the way it did. But I never did and I got a warranty short block.

However staying more on the Toyota specific topic, we have had customers come I with "stock" cars that have all sorts of can phase position codes from retarding timing and have helped out however we never had a customer outright say they tracked the car or tuned it the one dummy who did was told to go else where for his work from now on.

It's subjective I guess but essentially when you go in and say you have rod knock you can either tell them you did donuts in a parking lot for and hour or went to a skid pad or that you where taking and exit all I am saying is you don't need to tell them the scenario more than "customer said car began to make loud knocking noise while turning"


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[Hags86]

Originally Posted by FR-Sky

If I were you, I wouldnt say I do track or autox.

I didn't. Their assessment of it being 'raced' came from fast shifts at high RPM.

Originally Posted by Tcoat

As pointed out many times none of the advertising says "Use it on the track and maintain full warranty".

No, but is does say The 86 has been tested on tough test tracks like the Nürburgring to make sure it offers the highest levels of reliability and performance in all kinds of conditions

Maybe the warranty processes are different between countries but my dealer was awesome during the process. They though Toyota HQ were be asses, they made a bunch of useful suggestions to get this fixed. Their hands were tied.

I've got no problems with them making exclusions for track, but you need to be clear about that upfront. Not rely on a bullshit definition of it being on a racetrack as automatically 'misuse and neglect'. Have a look at the photo from the Toyota website. The driver is wearing a helmet on racetrack. You can't, based on some arbitrary bullshit, decide that is now 'misuse and neglect', especially when the problem is fixed by a new ECU map.

[Tcoat]

Originally Posted by Hags86

I didn't. Their assessment of it being 'raced' came from fast shifts at high RPM.



No, but is does say The 86 has been tested on tough test tracks like the Nürburgring to make sure it offers the highest levels of reliability and performance in all kinds of conditions

Maybe the warranty processes are different between countries but my dealer was awesome during the process. They though Toyota HQ were be asses, they made a bunch of useful suggestions to get this fixed. Their hands were tied.

I've got no problems with them making exclusions for track, but you need to be clear about that upfront. Not rely on a bullshit definition of it being on a racetrack as automatically 'misuse and neglect'. Have a look at the photo from the Toyota website. The driver is wearing a helmet on racetrack. You can't, based on some arbitrary bullshit, decide that is now 'misuse and neglect', especially when the problem is fixed by a new ECU map.

"Tested on the track" does not necessarily mean "use it on the track". They also crash tested them so does that mean it can be smashed into a wall and be covered by warranty?

I 100% agree that it can be deceiving when the pictures and videos of tracking the are used for promotion but not that does not mean they are falsely advertising or anything since it was indeed TESTED on a track.

[stevesnj]

Originally Posted by Tcoat

Advertising is advertising and if people take it all literally they are in for one hell of a disappointment most of the time.

What other choice do we have? I'm sure you bought something in your lifetime that worked as advertised? Beer, Snowshoes, etc?

[stevesnj]

Originally Posted by Hags86

I've got no problems with them making exclusions for track, but you need to be clear about that upfront.

My point exactly also. Put that little * next to the fancy ads as a disclaimer. I don't see that, Toyota advertises this car can be used on a track with NOTHING stating using on track non competitively will affect warranty. Toyota themselves told me the dealer has say on if the issues of coverage because of track use. I keep repeating that but it seems to not be clear even when I got the word from Toyota themselves.

[stevesnj]

Originally Posted by Tcoat

Should we be upset because there are not huge fireballs every time we walk away from the car?

____

[Andrew025]

Originally Posted by Tcoat

Should we be upset because there are not huge fireballs every time we walk away from the car?

A certain tuner can fix that issue.

[Tcoat]

Originally Posted by stevesnj

What other choice do we have? I'm sure you bought something in your lifetime that worked as advertised? Beer, Snowshoes, etc?

Beer is advertised that if you drink it you will be surrounded by beautiful, flirtatious women and fun, witty guys. The reality is very different.








Do bears actually use toilet paper?

[Tcoat]

Originally Posted by stevesnj

My point exactly also. Put that little * next to the fancy ads as a disclaimer. I don't see that, Toyota advertises this car can be used on a track with NOTHING stating using on track non competitively will affect warranty. Toyota themselves told me the dealer has say on if the issues of coverage because of track use. I keep repeating that but it seems to not be clear even when I got the word from Toyota themselves.

There is no law that says they have to make such a statement in the ads. It is very clearly stated in the warranty documents.
As I have said I am not supporting their use of track events in their advertising materials but you guys are trying to create a loop hole where there really isn't one.
No the ads do not say your warranty could be denied if you track but they don't say "Ya beat it up we got your back" either.
The ads are just ads not operating instructions.

[Syche]

Originally Posted by Tcoat

There is no law that says they have to make such a statement in the ads. It is very clearly stated in the warranty documents.
As I have said I am not supporting their use of track events in their advertising materials but you guys are trying to create a loop hole where there really isn't one.
No the ads do not say your warranty could be denied if you track but they don't say "Ya beat it up we got your back" either.
The ads are just ads not operating instructions.

Yeah for all intents and purposes let's use the r35 as an example it's obviously a machine to be used hard. And it even came with a factory launch control feature. But even though it was factory it voided your warranty.

It all comes back to the old adage just because you can doesn't mean you should. Honestly that's why I am a vague ass ignorant non car person when I do warranty claims on anything. Usually that gets me by. LOL


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[stevesnj]

Don't advertise something it is designed for and not cover under warranty what you use it for? Sounds like a bait and switch to me. They advertise it for weekend track use by not only ads but the Toyota engineers what the heck am I supposed to think? The burden is on them for not advertising properly. Not mine for using it as intended.