dealer asking for proof of oil changes.

[automatic]

Originally Posted by FirestormFRS

2. For real dude? You expect a company that does millions of transactions in a week to keep your receipt because you can't seem to keep it? That's one of the more ridiculous things I've seen posted on this forum.

Actually, its quite common to track every transaction for audit, analytics, inventory, etc etc. Its not as ridiculous as it sounds. Any large successful company will track their sales. Data storage is cheap.

That being said, my Subaru parts department sometimes logs my purchase under my account, sometimes they dont depending on how large the purchase is.

[EZWood]

Just picked up my car.

[EZWood]

Originally Posted by FirestormFRS

1. Since the car could have missed one oil change at the scheduled mileage this shouldn't be an issue. Remind them of that. Unless the can prove that missing the oil change is the cause of the engine knock then they have no ground to stand on.

2. For real dude? You expect a company that does millions of transactions in a week to keep your receipt because you can't seem to keep it? That's one of the more ridiculous things I've seen posted on this forum.

I expect any company that sells anything to keep some sort of record of what they sell. I expect a dealership to keep track of what parts and products they may require records for.

[aznatama]

Proof of oil change - Personal maintenance log.

[Razz]

Pepboy's keeps record of your purchases so I don't see why O'Reilly doesn't.

[EZWood]

Originally Posted by Razz

Pepboy's keeps record of your purchases so I don't see why O'Reilly doesn't.

Orielly is supposed to save records, but that's only as reliable as the person looking up the info.

[DieselDog]

Originally Posted by EZWood

My motor started knocking last week, I pulled over immediately and shut the motor off. Had the car taken to the dealer I purchased the car from. I had them do the first few oil changes and they asked me if I had changed the oil since they did it and they are demanding proof of oil changes. The mileage of my car at the last oil change at the dealer is 7500 and the car is now around 22500. I am in the process of tracking this information down and I'm worried I may not find the needed paperwork. I am just wondering what the general procedure is for this situation. And before anyone asks I have been changing my oil and I remember where I purchased the oil for one of the changes at and O'Reilly can't seem to find any information for my purchase. Also why doesn't the parts department track what their customers purchase. I went to the parts department to get my paperwork in order for the oil filters, and they told me that unless you have a business account they don't save any information on who purchased what.

This is why I have my own preventative maintenance sheet I fill out every oil change and attach the receipt for the oil and filter to it.

http://www.heyanthonyaz.com/wp-conte...rop-sheet.jpeg

I made my own using excel but this is close enough.

always keep your own records for servicing anything you want to claim warranty on

[EZWood]

Originally Posted by DieselDog

This is why I have my own preventative maintenance sheet I fill out every oil change and attach the receipt for the oil and filter to it.

http://www.heyanthonyaz.com/wp-conte...rop-sheet.jpeg

I made my own using excel but this is close enough.

always keep your own records for servicing anything you want to claim warranty on

That's good advise. I did it for my pprevious cars, but I guess I was slacking on this car recordwise.

[zc06_kisstherain]

i record mine on excel and keep all receipts for oils.

[Ozzman]

Originally Posted by EZWood

Just picked up my car.

So what did they end up doing, and what failed and why?

[EZWood]

Originally Posted by Ozzman

So what did they end up doing, and what failed and why?

They replaced the short block. There was metal shavings consistent with bearing material in the oil pan. I knew when it started knocking that it was a rod bearing. They didn't really do much other than check out the heads and clean them after seperating the heads from the block. The tech said that he thought the motor had been raced at high rpm for a long time, but he also said this was his first Subaru motor.

[TONYpepperon1]

Originally Posted by DieselDog

This is why I have my own preventative maintenance sheet I fill out every oil change and attach the receipt for the oil and filter to it.

http://www.heyanthonyaz.com/wp-conte...rop-sheet.jpeg

I made my own using excel but this is close enough.

always keep your own records for servicing anything you want to claim warranty on

Haha this is a great idea! Totally stealing this. Dont even have to change the name on the header!