SMH at some car sales people

[extrashaky]

Originally Posted by Skurge

its not really the salesmans job to make sure all the parts are there, its the service department that PDI's the car when it comes off the truck, but by pointing it out he should have talked to service and asked where the parts are, if he was a good salesman....which i'm betting on no

And this is why, had this experience happened to me, this dealership would be far down on my list when buying my next car. What this story tells me is that the service department is either sloppy or just doesn't give a shit about the cars they're prepping, and that the salesman doesn't give a shit about whether what he's selling is a complete product and that he's not a good enough salesman to cultivate the relationships that will lead to future sales. It tells me that the salesman is accustomed to bluffing to try to appear knowledgeable, which means I can't take anything he says seriously.

At two strikes, I would wonder whether the whole dealership is run by incompetents, and I would worry about quality problems and mistakes in other matters. You have to be diligently watchful throughout the entire car buying process anyway, but feeling like you have to be constantly on your guard against incompetence or dishonesty makes the whole process more stressful than it should be.

Originally Posted by Skurge

its not the salesmans job to know everything about every car(now when i sold toyotas, i knew a LOT about them, but thats me, i'm a nut) the salesmans job is to find you a car that

1 you like
2 fits your needs
3 you can afford

How can the salesman do that if he isn't knowledgeable about his product, or worse, he feigns knowledge he doesn't have? I don't expect a salesman to be able to answer seriously technical questions. I wouldn't even expect the salesman in question to realize the car was missing the lip kit. However, where this passes into idiocy is when the salesman puts a visibly incomplete car on the floor and then tells a knowledgeable customer he's wrong when he points it out. A competent answer in that situation would have been, "I didn't realize that. I'll check on that with the service department. Thanks for pointing it out."

[FirestormFRS]

Originally Posted by Sanka86

So I stopped at a local dealership to see the 2015 brz. I wanted to see the sharkfin in person. This one just so happen to also be the blue series.
Well the moment I enter I get greeted by the lady and I immediately tell her "hello, I don't want to waste anyone's time I am just here to look at something. I already have a brz so I'm not interested" she goes oh ok and then calls for one of the salesmen. I said again no I'm not interested and they keep going ahead and telling me "this is the top of the line blue series" I stop her and say. I know exactly what it is. Then the guy asks me what year is mine and where I got it. Again I had to repeat my self.
I asked the salesman. Are you waiting on the STI lip kit be installed. He looks at me like I'm crazy and says, no this is the way it comes. I said, no it should have the lip kit. He then starts to walk away and says well that's the way it comes. Then I go over to look at the window sticker and clear as day it has listed. STI front, side, and rear under spoiler. Before I leave I said "you may want to make sure you put them on cause it's listed right here on the sticker, have a good night"
I left there disliking that dealership even less then I already did. I just can't help but shake my head and think about how little all the sales people I have come across know about the cars they try to push on you.


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Wall of text hit's you in the face swelling your eyes shut. TL;DR

[dnieves]

Haven't you guys noticed that a lot of salesmen are new and if you go back to the dealership a year later most of them are always gone. Unless you're good at it, a car salesmen is a transient job. It doesn't require a formal education, their performance is based on people skills, doesn't cost the dealership owner to pay them by commission & stipend (if they don't sell they're outta there). They can crash & burn, just do/know enough to keep their jobs, or be superstars you (& your family) will go to for years to come (I only met one of those and if Honda had anything worth buying I would've given him my business)
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