Don Docksteader Subaru Service Department Scratched My STI Lip Kit.

[AZP Installs]

My guess is that you signed a document when you dropped off the car that releases them from liability from any non-OEM parts on the car. That is pretty standard fare for a car dealership and I wouldn't expect them to pay for the damage to it. Thats the legal side of it.

As for the non-legal, customer service side of it, they should pay to repair it, maybe not replace the whole $2k kit but definitely should offer something. That would be the correct thing to do.

-Mike Paisan


Maintaining, Modifying and Educating TriState Enthusiasts since 2001.
Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs
"Race Tested, Enthusiast Approved!"

[DaJo]

Originally Posted by AZP Installs

My guess is that you signed a document when you dropped off the car that releases them from liability from any non-OEM parts on the car. That is pretty standard fare for a car dealership and I wouldn't expect them to pay for the damage to it. Thats the legal side of it.

As for the non-legal, customer service side of it, they should pay to repair it, maybe not replace the whole $2k kit but definitely should offer something. That would be the correct thing to do.

-Mike Paisan


Maintaining, Modifying and Educating TriState Enthusiasts since 2001.
Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs
"Race Tested, Enthusiast Approved!"

Would STI parts not considered OEM aftermarket?

[BadMoon]

Originally Posted by DaJo

Already dealt with the Service Manager, he was giving me hell. They are not admitting at all, no apologies, no working it out... Just straight on "NO! Not our fault!"

Regarding the crappy initial picture; I know it sucks but I just took it as a precaution, never knew it actually came to this...




As for letting this go; I will certainly not let a dealer push me around like this. We, as consumers have our rights to complain if there is such bad service.

I will ask again. Did they see/hear the video?

[AZP Installs]

Originally Posted by DaJo

Would STI parts not considered OEM aftermarket?

They are aftermarket, since they are not sold as part of the OEM as Delivered vehicle sold in the USDM/CDM markets. As far as the dealer is concerned that could be a gold plated lip from cusco or a $5 lip bought on ebay. I know it may pain you to read that but that is the unfortunate reality. Similarly, if that lip were to have a failure or defect in manufacturing, you could not return to a USDM or CDM dealer to get it fixed under your warranty or even replaced since it is not part of the OEM parts sold in these markets.

-mike

[DaJo]

Originally Posted by BadMoon

I will ask again. Did they see/hear the video?

No, they have not yet. However, they did see my pictures and chuckled at me for taking advanced pictures before bringing it into service. They even said "You knew we were going to scratch it??"

[BadMoon]

Originally Posted by DaJo

No, they have not yet. However, they did see my pictures and chuckled at me for taking advanced pictures before bringing it into service. They even said "You knew we were going to scratch it??"

Yeah that is suspicious and weird. Honestly that is a very anal thing to do. However you have the video with the sound. To me that's the end of discussion.

[DaJo]

Originally Posted by Ouhei

They're not going to admit it's their fault unless they're willing to compensate you for it, which they don't seem to want to do. If they were nice they'd comp your service, but they seem like the kind of dealer that likes to charge for everything so I doubt they'd do that or anything else without you raising hell. I'm kind of curious, did they not provide a radio code when you bought the car? I always assumed that came with it. If you're the one that disconnected the battery then that's why they're charging (again, if they were a nice dealer they'd apologize for not providing the code with the car purchase but they don't seem like that kind of dealer).

Whether or not you think it's worth the hassle is up to you, personally I'd just write them a bad review and find a new dealer.

Also, where on earth did you pay $2,000 for an STi lip? They're like $5-600 shipped from Japanparts.com, at least to the US anyways...


That's hardly a fair comparison, we're talking about the absolute back of the underside of a (aftermarket) lip on a car. If I were buying it brand new with the STi lip installed and found that damage I may ask for a little more on the price or a free oil change or something but it certainly wouldn't stop me from buying the car.

Unfortunately, we do not get our radio passcodes from the dealer. I've checked with all our local members who bought their cars from the same dealer and it seems like it's the same deal with them as well.

[Euro7R]

Hard to clearly hear what they are saying. I cranked up my volume max and tried to make out what they are saying, still couldn't...

The Asian guy is trying to figure out what to do, since it appears he scratched it. The guy on the right is being a complete ****, saying it's not CDN/US part, not their problem.

Clearly they damaged the car for sure, otherwise why keep looking under the front lip in the videos.

[DaJo]

Originally Posted by Euro7R

Hard to clearly hear what they are saying. I cranked up my volume max and tried to make out what they are saying, still couldn't...

The Asian guy is trying to figure out what to do, since it appears he scratched it. The guy on the right is being a complete ****, saying it's not CDN/US part, not their problem.

Clearly they damaged the car for sure, otherwise why keep looking under the front lip in the videos.

The asian guy was the service advisor and the other guy that was being a complete **** is the Service Manager.

In the last video towards the end of the video, you will see the tall Caucasian male who I can safely assume drove my vehicle. I understood what he said though... "Not our problem!"


Also, to be fair they are only looking at it because I complained back in the waiting area.

[Shimmyshake]

I'd recommend trying to resolve this behind the scene with the dealer & then with Subaru Canada. If you get no resolution & have exhausted all your resources then I'm sure the news media would love to jump on the juicy story.

Sucks to hear that they can't take accountability of the situation.

[BeRZed]

Guess I won't be getting my car serviced at Don Docksteader anymore.

[N1rve]

That's terrible.

If they had the nerve to ask me "So you expected us to scratch it?"

I would of been like "So do you expect to keep having business? I am willing to take any necessary legal actions to resolve this issue. I am willing to share my experience on yelp, google reviews, and any other review site your dealer is on. I will even dedicate an entire website to my experience here. If necessary I will contact the BBB. I would reconsider your options.".

I'm sorry, but not one messes with my car.

[BRZfan]

OP:
Here is your problem and solution/suggestion.

You evidently did not trust the dealer before going there - Questionable action.

Since you did decide to go there with paranoid (your admittance) feelings (THE PROBLEM), you should have expressed to them (SOLUTION) that you are concerned with any damage that might occur to the vehicle and TOLD THEM that you had taken photos of your vehicle just prior just to taking it in and at the very least had the dealer inspect your vehicle in specific areas of your concern.
It had subsequently appeared, possibly, to the dealer that you were trying to commit fraud or to 'trap them'. I suspect that they made the correct decision. With my suggestions above you could have prevented the problem but decided not to.

OP and OTHERS:
Faulting and expressing that the dealer is not doing business properly is NOT the correct or moral procedure. Suck it up and GET OVER IT and GET SMART. DO NOT PLAY DUMB. You asked for opinion, this was mine... You now know what to do the next time you have anyone of suspect working on your car.

BTW: Your video is not effective evidence against the dealer.. It is merely confirming that they are denying something that would be otherwise evident by verbally denying the damages occurred by them..

[DaJo]

Originally Posted by BRZfan

OP:
Here is your problem and solution/suggestion.

You evidently did not trust the dealer before going there - Questionable action.

Since you did decide to go there with paranoid (your admittance) feelings (THE PROBLEM), you should have expressed to them (SOLUTION) that you are concerned with any damage that might occur to the vehicle and TOLD THEM that you had taken photos of your vehicle just prior just to taking it in and at the very least had the dealer inspect your vehicle in specific areas of your concern.
It had subsequently appeared, possibly, to the dealer that you were trying to commit fraud or to 'trap them'. I suspect that they made the correct decision. With my suggestions above you could have prevented the problem but decided not to.

OP and OTHERS:
Faulting and expressing that the dealer is not doing business properly is NOT the correct or moral procedure. Suck it up and GET OVER IT and GET SMART. DO NOT PLAY DUMB. You asked for opinion, this was mine... You now know what to do the next time you have anyone of suspect working on your car.

BTW: Your video is not effective evidence against the dealer.. It is merely confirming that they are denying something that would be otherwise evident by verbally denying the damages occurred by them..

I know what you're trying to say and I appreciate your response but what if lets say after I told them this, they decide to turn off my dashcamera? Whoops, there goes my evidence.