Fossy Shift Knobs caught my attention..

[MY13FRS]

Originally Posted by Zadkiel

We'll see how the actual product turns out, but the customer service was terrible. If they can't deliver by their promised "next week" date, Wednesday at the latest, then I'll go somewhere else. I know the Blox knobs were an option I was considering.

I have the BLOX 490. Be aware that it leaves a gap as it doesn't sit low enough due to not having a larger recessed hole for the reverse ring to travel up. (hope that makes sense)

[TeamSweet86]

Is everyone that ordered Flossy going with the shorty??

[fuddbutter]

I feel i need to make "knob" jokes...


Anyway, been about a week since i ordered mine, don't really care when it get's here, i like it, no other knob has interested me and it'c custom made to how i want it.
good things come to those who wait.

if i was impatient like some of you, i probably would have cancelled my car order.

[CharlieChaos]

Its not the amount of time its taking to get my shift knob thats bothering me its the lack of communication.

I waited 2 weeks to email and ask for a status update which then took another week to get a reply. I was told it ships out end of the week in which I waited another week an a half to email to still not have a reply. It doesnt really matter how long it takes it is just the lack of communication.

[fuddbutter]

Well if it doesn't matter how long it takes, why would you keep bothering them and taking them away from their job with contacting them asking how long it is going to take?

I sent off my order, few emails went back and forth with what i wanted and that was all. I know they are a small business and i know myself how annoying it is when people keep hassling me at work (cept my orders are more 100 - 500k) and how much longer it then takes to do the work i have cause of the constant interruptions.

I know i am not their only customer, and i bet they have piles of orders coming in and if their is only a few there manufacturing, its going to take some time to process all the orders, process everyone's request, especially custom orders which take even longer, packaging, shipping and all the other day to day tasks.
Then there are delays like when ordering raw materials etc.
The laser engraver probably can only do one at a time and someone has to sit there feeding each knob in, loading in the design, printing making sure it is correct..
times this by 100's of knobs they made be needing to make.

I know ill get my knob, if i don't have it in 6 weeks, then maybe ill ask them what is going on. but 2 weeks. eh.
Most made or order items I order at work take minimum 20 working days, custom products even longer.

Sorry for the rant, i just find it silly people are getting on here making such a big deal out of it. what is the problem with driving your car another week with the stock knob? is your hand going to fall off cause of it? relax, it will come in good time and then you can be happy

[Zadkiel]

The problem isn't impatience, it's the failure to communicate and to keep to a timetable. He says 2 weeks and it's been almost a month. If he knew it was going to take extra time, he should've communicated that initially. It took an email sent by me to find out my artwork didn't work, 1 week after I ordered. He said at that time he was running the knob. 1 week after that I emailed again asking the status and he said he was finishing it, 1 week after he said he was. I then asked Thursday and he said it would ship Friday/Saturday. I emailed him 3 times Saturday asking for an update. He never responded once so I filed my claim. He then got back to me yesterday saying it would ship by Wednesday. Do you see a pattern here? The reason I'm making a big deal is because of the terrible customer service and work ethic this guy has. Clearly it's more important to him to go around saying buzzwords like "ish" and "steezy" than it is to complete customers' orders.

[apoplexy]

What bothers me about it are similar things, compounded by the system taking my money on day one. If he's so backed up by orders that he can't fulfill them in time, then he's making plenty of money and should be able to hire a temp or student/relative to sit on email and keep people up to date.

Even a simple "we're really backed up and it might take up to 4 weeks to process this order" email would have been cool. Instead, he's been stringing us along with incorrect shipment dates on something we were really excited to get.

Is my car going to break because I don't have a custom shift knob? No. What did happen, though, is that I spent over $100 on a nearly-purely-vanity item with expectations set by their website and not reset when he confirmed my initial email with the custom art. It is poor professionalism.

[Zadkiel]

Originally Posted by apoplexy

What bothers me about it are similar things, compounded by the system taking my money on day one. If he's so backed up by orders that he can't fulfill them in time, then he's making plenty of money and should be able to hire a temp or student/relative to sit on email and keep people up to date.

Even a simple "we're really backed up and it might take up to 4 weeks to process this order" email would have been cool. Instead, he's been stringing us along with incorrect shipment dates on something we were really excited to get.

Is my car going to break because I don't have a custom shift knob? No. What did happen, though, is that I spent over $100 on a nearly-purely-vanity item with expectations set by their website and not reset when he confirmed my initial email with the custom art. It is poor professionalism.

This....so much.

If he would've just said at the beginning, even 1 week after ordering, that he was getting swamped with orders and it would take an extra 1-2 weeks for completion/delivery, then I wouldn't have an issue. Instead he never communicated anything clearly and those of us who expected him to stick by his word are stuck here with over $100 gone and nothing to show for it.

[Zadkiel]

Well, looks like they decided not to even honor their revised Wednesday estimate and just refunded the money. Apparently I was "unreasonable and openly upset on the forums". I believe this was justified due to the experience. The fact that my forum posts are in part why they refused to complete the purchase even by their revised estimate should reflect on how they view the customer and what their priorities are, which apparently is just getting hold of your money.

I warn anyone not to do business with this company as your money and time will be better spent looking elsewhere.

[BRAWL]

I for one will likely order from them even still. I can see you are upset, but as you are 'slagging them off' on this forum then I can see why they would not be happy with you as a customer and just cut their loses.

Not here to start a war, because I can see both sides of the story here. Just saying...

[Spartan65]

This is the design I came up with, wonder if they can do it?

[baldolera]

What program are you guys using to model your knob engraving? On the Flossy website all it says is to send in artwork by email. On this thread I'm seeing crazy 3D models, I thought you just had to send in a picture and designate which area and size to put the picture at.

[Zadkiel]

Originally Posted by LazyZed

I for one will likely order from them even still. I can see you are upset, but as you are 'slagging them off' on this forum then I can see why they would not be happy with you as a customer and just cut their loses.

Not here to start a war, because I can see both sides of the story here. Just saying...

I understand, but when someone says the product will ship by x time, it's their responsibility as the seller to ensure that it does. If that cannot occur, then it's also his responsibility to update the customer. He can be unhappy all he wants, but it was still his obligation as the seller of the product to fulfill the order. I merely sent another message yesterday, notifying him that if I didn't receive a tracking number by 8 p.m. EST I'd move forward with paypal.

I would've had no issues what so ever, if he had merely informed me that it would take x amount of extra time to complete it. He didn't and he was never very communicative to begin with. There was an issue with the artwork I sent on the 2nd. I asked for an update on the order on the 10th, and only on the 13th did he tell me the artwork wouldn't work. The problem is that he wasn't a man of his word and he never updated me unless I initiated the exchange.

Re: Flossy Group Buy #2 1
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FROM:

• Cory Noll

TO:

• bossfloss@theflossysite.com

Message flagged
Friday, August 10, 2012 9:00 AM


Just curious, do you guys send out a tracking number when the item ships?

From: flossy shop <shopflossy@gmail.com>
To: Cory Noll
Sent: Monday, August 13, 2012 12:16 AM
Subject: Order #1994 with flossy shop

Dear Cory Noll,

Thanks for your patience thus far! We are about to run your shifter knob, yet have run into a slight snag in the process. The Serenity artwork is simply not working well. The Serenity text amognst the background is not legible due to the black on similar black color (the laser puts on the knob a black and white image). Let me know if you have another option of what you wanted please

flossy shop

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FROM:

• Chad Sherwood

TO:

• Cory Noll

Message flagged
Monday, August 13, 2012 1:52 PM


Indeed it does. The one you liked will work well :-)
We are working on it now. Thx!

Sent from my iPhone

On Aug 13, 2012, at 9:44 AM, Cory Noll wrote:

Did you receive the revised artwork? Does it work better?

He also was unable to stick to any estimates he made. I was assure on the 20th that it would ship that week. Then I was assure on the 24th it would ship the next day.

Hello-


We are almost done with it; it ships out this week

-------- Original Message --------
Subject: Re: Flossy Group Buy #2
From: Cory Noll
Date: Mon, August 20, 2012 3:00 pm
To: "bossfloss@theflossysite.com" <bossfloss@theflossysite.com>

Just e-mailing to get an update. Haven't received any info since last week.

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• bossfloss@theflossysite.com

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• Cory Noll

Message flagged
Friday, August 24, 2012 6:44 PM


Hello Cory-


The knob is done and will be shipped out tomorrow. Thanks!

-------- Original Message --------
Subject: Re: Flossy Group Buy #2
From: Cory Noll
Date: Fri, August 24, 2012 2:03 pm
To: "bossfloss@theflossysite.com" <bossfloss@theflossysite.com>

I'd like another update please.

All I am saying is that were he to have been honest at the very beginning, that he was swamped and the orders would take extra time, I would never have thought to have filed a claim. The fact that he didn't, and that he kept stringing me along, made me question wether I was being scammed out of my money by going past paypal's 45 day rule.

[WiKKiD]

Originally Posted by LazyZed

I for one will likely order from them even still. I can see you are upset, but as you are 'slagging them off' on this forum then I can see why they would not be happy with you as a customer and just cut their loses.

Not here to start a war, because I can see both sides of the story here. Just saying...

95% of the people on here would be upset too!

I bet you would be upset if it was you in his shoe's

He is letting other people know about his problems with them and obviously he isn't the only one. Company's that lack customer service and lack the ability to live up to there promises FAIL!

Keep posting any negative and positive stuff. This is a open forum.

Flossy doesn't give 2 shït's about there customers if they did they would be on here remedying the situation.


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