Vortech Supercharging System Update - More boost, more POWER!

[tg_1981]

Originally Posted by 2forme

No problem man. Just trying to save ya some money. That sucks that they are making you pay shipping after receiving the kit recently. Kinda ****ish...

I don't mind paying for the shipping. They did admit to making a mistake and made good to all users allowing them the option to upgrade.
I wish Vortech could send me a new unit since this one was only mounted and never used. This way i won't be without my car for 2 plus weeks.

[Adeets]

Originally Posted by Adeets

Are we talking a full compressor or a new pulley, cuz it sounds like the compressor... Also what about the original price tag, is it going to go up? And also what about those who already bought the kit, is vortech going to give them the new part and have them send back the old one, or are they hosed?

Called it. From a bean counters perspective, having vortech pay shipping on a free upgrade would be a complete and total red line... like dropping bombs red line.

[Adeets]

Originally Posted by tg_1981

I don't mind paying for the shipping. They did admit to making a mistake and made good to all users allowing them the option to upgrade.
I wish Vortech could send me a new unit since this one was only mounted and never used. This way i won't be without my car for 2 plus weeks.

Shiping normally doesnt talk to R&D, a couple times I've had a program shipped out even after I emailed them to hold it for an hour, had to update the Usb stick with a better written script. but no, they sent it anyways. customer was happy because I emailed the new script to umm instead of mailing it.

[Adeets]

Originally Posted by Foobar

Gem/2forme,

You guys need to come to New York so I can take you out for some drinks. I think we'll have a much better time doing that than rehashing this debate!

Adeets/Industrial, what the hell, you guys can come along too. Just don't go full electrical geek on us.

Make it so.

As long as were not talking New York City... Ill never drive my BRZ up there.

Sidenote, has anyone else noticed the front tires throw way to much shit on to the rear side panels?

[Calum]

You know, I bought a head unit from Crutchfield, I got it in the mail, installed it, and it was broken. I called crutchfield, they asked me a few questions and came to the same conclusion, it's broken. Three days later I had a new head unit and a box with instructions to package the old one and send it back. They didn't charge me an extra cent. That was good customer service.

Vortech, you messed up. Make it right.

[tg_1981]

Originally Posted by Calum

You know, I bought a head unit from Crutchfield, I got it in the mail, installed it, and it was broken. I called crutchfield, they asked me a few questions and came to the same conclusion, it's broken. Three days later I had a new head unit and a box with instructions to package the old one and send it back. They didn't charge me an extra cent. That was good customer service.

Vortech, you messed up. Make it right.

Calum i think the difference is your head unit was broken. Vortech supercharger unit they sent me is not broken. It's a different compressor and they have given us the ability to upgrade at no cost for labor.
I appreciate your love in trying to get them to make it right...In reading all the threads i think the tester and everyone who has posted has caused Vortech to step their game up...props to the ft-86 community

[Adeets]

Originally Posted by Calum

You know, I bought a head unit from Crutchfield, I got it in the mail, installed it, and it was broken. I called crutchfield, they asked me a few questions and came to the same conclusion, it's broken. Three days later I had a new head unit and a box with instructions to package the old one and send it back. They didn't charge me an extra cent. That was good customer service.

Vortech, you messed up. Make it right.

Its not broken, its a free upgrade. completely different beasts.

[jdzumwalt]

Originally Posted by ft_sjo

Exactly this. Solder joints are more likely to fail than crimped ones in the long term. This is why works race teams and manufacturers don't use them wherever possible.

Come on Vortech, sort out an extension harness, it's not rocket science. Just put a tender out to some local loom firms.

This is why I crimped my connections instead of soldering.I also heat shrink the connectors.

[TaddyDobbins]

Originally Posted by Adeets

Called it. From a bean counters perspective, having vortech pay shipping on a free upgrade would be a complete and total red line... like dropping bombs red line.

As a "bean counter", some of us are real people by the way, I agree with you but will expand on why.

Disclaimer:
I am about to get my accounting on. If this type of thing bores you then carry on to the next post.

Shipping the product to the customer is a part of overhead which is one of the three factors in product cost (the other two being direct materials and labor). When Vortech reports on the profitability of this product they "should" include shipping of the product to the customer as a cost of goods sold. Therefore, paying for the return shipping to the customer would hurt the margin on the product and be a disadcentive to invest in similar products.

The higher Vortech's profit margin on this product the increased likely hood of them investing in R&D to come out with a superior supercharger. For this reason I am glad they are requiring customers to pay return shipping when they exchange their product.

[2forme]

I understand that, but they shipped him a unit they KNEW they were phasing out in a week for a better design. They should have just held onto the original for an extra couple days and shipped him the new unit.

[TaddyDobbins]

Originally Posted by 2forme

I understand that, but they shipped him a unit they KNEW they were phasing out in a week for a better design. They should have just held onto the original for an extra couple days and shipped him the new unit.

Agreed, but this is a large company and the R&D department is not in communication with the shipping and receiving department. If this was a mom and pops shop then this event would be surprising. Since it is a large company it would be a shock if this event did not occur.

[Ryan1JZ]

I am amazed that the company is offering compensation at all. The people who bought first, they got a good quality first gen product.
A new version comes out and they want the new one for free? WTF? When you go buy a TV or laptop or whatever, a new model can come out the week after, but you aren't entitled to a free upgrade, why is this any different?

Kudos to the company for keeping people happy, but if it wasn't for societies strange justification for thinking they are entitled to everything they want, FOR NOTHING, Vortech could probably be spending more time on making new products.

The sense of entitlement some people have blows. my. fucking. mind.

[Huehuecoyotl]

heck, I thought it was gonna be an upgrade for SALE, its free..

[Coheed]

I was still hoping for 294(w)hp though :P

I want to see this kit making close to 300whp on pump, if that is possible.