Visconti Tuning - Latest BRZ Flash Info

[Visconti]

Originally Posted by cuddefred

What tunes? Submiitted a ticket for the e85 2 weeks ago, updated it to high priority as per John's post and have heard nothing since.

It's a bit disappointing but can't so a lot about it except try to be (very) patient. I'm sure it will be worth it whn I get it though.

There's a ticket system and everything gets done in the order that it comes in.

Moaning about stuff doesn't make ANYTHING happen faster.

Normally just pisses me off when I get a email then PM then have to read a post about it.

The ticket system is here to allow ONE form of communication between you the customer and myself so we can both keep track of all requests.

John

[cuddefred]

John - I have been patient but 2 weeks seems a long time to wait. The fact that there is nowhere to tell us what ticket number you are upto means that there is no way of knowing whether you have missed a ticket, hence the pm after waiting for so long. I paid for this tune months ago, have been very patient so far and look forward to getting it but to get pissed off because of an honest reply to as post seems a bit ott.

I have been very supportive of you on this forum but if you don't communicate with people it is hard to know what you are up to. If you look at an earlier post I asked if anyone had heard anything from you. I did not want to hassle you but seeing the post above suggested updated tunes were being sent out and I assumed that being asked to submit as high priority meant they would be dealt with first, which is why I PM'd (no email sent) you. I agree with your comment about the system for communication but it only works if it is a two way thing - the lack of updates can cause frustration. May be a quick post on here or in the ticketing system saying what number your are up to every couple of days may make things easier for us all.

Originally Posted by Visconti

There's a ticket system and everything gets done in the order that it comes in.

Moaning about stuff doesn't make ANYTHING happen faster.

Normally just pisses me off when I get a email then PM then have to read a post about it.

The ticket system is here to allow ONE form of communication between you the customer and myself so we can both keep track of all requests.

John

[Visconti]

Originally Posted by cuddefred

John - I have been patient but 2 weeks seems a long time to wait. The fact that there is nowhere to tell us what ticket number you are upto means that there is no way of knowing whether you have missed a ticket, hence the pm after waiting for so long. I paid for this tune months ago, have been very patient so far and look forward to getting it but if it pisses you off and you want to solve a problem just refund the money for the tune, I am happy for you to do that.

I have been very supportive of you on this forum but if you don't communicate with people it is hard to know what you are up to.

I don't have anything else to say, my last post explains everything.

You create a ticket, it gets done.

Ticket stays open until its closed, if its open I see it. When its your turn it gets done

Stop moaning.

[xcelir8brz]

Working in IT and following ITIL standards there is the benefit and inclusion of status of a ticket status. Why could this not be offered here? As an outsider this only seems logical. Also as an outsider not to do this speculates on quality of process or service to clients/customers.

[Visconti]

Originally Posted by xcelir8brz

Working in IT and following ITIL standards there is the benefit and inclusion of status of a ticket status. Why could this not be offered here? As an outsider this only seems logical. Also as an outsider not to do this speculates on quality of process or service to clients/customers.

I don't know.

I use zendesk , I don't know all the ins and outs of it. Just helps me keep track of everything.

If the ticket is open everyone see it. I don't know how to let anyone know how many tickets are in front of them.

All I know ia when I'm typing in this thread im not working on tunes.

So PMing, emailing and posting.. Makes me respond 3 times. Just wastes what little time I have

[cuddefred]

Not moaning. Asking legitimate questions and seem to get smart ass replies.

I assume by the comments below that you are at least two weeks behind with the tickets. If so, fine, just let us know that. Similarly, if you ask us to submit as high priority, try to keep us up to date with what is happening or how long it may be before we hear back from you. It is not that hard,is good customer service and avoids the frustration I am feeling right now.

Originally Posted by Visconti

I don't have anything else to say, my last post explains everything.

You create a ticket, it gets done.

Ticket stays open until its closed, if its open I see it. When its your turn it gets done

Stop moaning.

[Sportsguy83]

Originally Posted by cuddefred

Not moaning. Asking legitimate questions and seem to get smart ass replies.

I assume by the comments below that you are at least two weeks behind with the tickets. If so, fine, just let us know that. Similarly, if you ask us to submit as high priority, try to keep us up to date with what is happening or how long it may be before we hear back from you. It is not that hard,is good customer service and avoids the frustration I am feeling right now.

You know, I have heard some people get frustrated with John, and I understand because we as customers want things fast, especially after we pay!! I have even sympathized with most of you, frustrated customers.

I can tell everyone here, that after paying for vendor status in this forum and having to start dealing with PM's, emails, sending out products, preparing shipments, answering questions and everything that means dealing with people.... MAN, I really can't believe what this guy does.

I have had about 1/1000 volume of customers what this guy has had, and it can be at times overwhelming.

Again, don't misinterpret me. I understand where you are coming from. Just want to give some perspective, this guy legitimately works NON-STOP, and must have a patience I fucking admire man..... Put yourself in his shoes a bit... non stop calls, non stop emails, non stop private messages, not stop new tickets!!! And non-stop means literally one after the other non stop .

I admire what this guy is doing for real... NONE of us has really and idea how it is, but I can assure everyone here it is a fucking HUGE workload.

[civicdrivr]

So.....I guess now wouldn't be the best time to ask what sort of turn around time we should be expecting.

[cuddefred]

Originally Posted by civicdrivr

So.....I guess now wouldn't be the best time to ask what sort of turn around time we should be expecting.

[cuddefred]

I agree and would only ask for a bit better communication which would be better for us and John (less calls, emails, pm's etc). I know the guy woks hard and can't argue with the quality of his product.

Originally Posted by Sportsguy83

You know, I have heard some people get frustrated with John, and I understand because we as customers want things fast, especially after we pay!! I have even sympathized with most of you, frustrated customers.

I can tell everyone here, that after paying for vendor status in this forum and having to start dealing with PM's, emails, sending out products, preparing shipments, answering questions and everything that means dealing with people.... MAN, I really can't believe what this guy does.

I have had about 1/1000 volume of customers what this guy has had, and it can be at times overwhelming.

Again, don't misinterpret me. I understand where you are coming from. Just want to give some perspective, this guy legitimately works NON-STOP, and must have a patience I fucking admire man..... Put yourself in his shoes a bit... non stop calls, non stop emails, non stop private messages, not stop new tickets!!! And non-stop means literally one after the other non stop .

I admire what this guy is doing for real... NONE of us has really and idea how it is, but I can assure everyone here it is a fucking HUGE workload.

[slowbrz]

What are 1/4 mile and 0-60 times with flash

[UncleFester]

On a more positive note...

John, the updated tune you gave me rocks!

CEL is gone, no more 2600 rpm idle or fluctuations, lower lap times, and it feels far far better overall. Appreciate it.

[Carwhisperer]

Originally Posted by slowbrz

What are 1/4 mile and 0-60 times with flash

My buddy on e85 pulls on my 2011 wrx, and i do 5.5 0-60 stock.

[xjohnx]

Originally Posted by UncleFester

On a more positive note...

John, the updated tune you gave me rocks!

CEL is gone, no more 2600 rpm idle or fluctuations, lower lap times, and it feels far far better overall. Appreciate it.

lap times?