Scion FR-S Owner: Fed Up With Poor Quality Control [pics]

[Hanakuso]

Originally Posted by Sasquachulator

Wouldnt it technicaly be a Subaru quality control since like 90% of the car is subaru and its built in a Subaru plant? And Subaru's had some quality control issues from what ive heard......

doesnt hurt to yell in their direction too

Yes but at the same time Toyota gave them the green light to do so. I'm assuming Toyota would look at Subaru's procedures and see if its up to par.

[ruskymx]

Originally Posted by Mango22

My BMW had the same issue with the headlights and I had to go back several times before they replaced them with non-defective parts. These condensation problems don't usually show up until the cars are exposed to the elements over time, which is usually why they aren't noticed until customers put a few miles on the car. Usually the parts they use to replace the defective parts are already in the distribution cycle before they have a chance to replace them with non-defective parts. That's why you got one original and 2 replacements of defective taillights. Your dealership may have already had the lights in stock so they unknowingly replaced them with more defective parts. Toyota/Subaru will just need to make sure to replace the "already distributed defective parts" and have the dealerships send back any parts that fall under a certain numerical identifier.
My BMW was an 2008 135i so it was one of the first off the production line and
Like Toyota/Subaru, BMW quickly made a TSB and the issue was cleared up within about six months, which by then everyone with a new 135 would have had their oil change service and therefore had the TSB completed at the same time.
Hang in there and don't write this wonderful car off so quickly. This is just one of the pains of being one of the first year production FRS/BRZ owners. And as for the dealership service depts, well...it's kind of expected. They implement TSBs all day long and your car is just one of many having some sort of TSB done. They follow the TSB and have a process to ensure reimbursement from the manufacturer. So until the manufacturer says, stop using parts xxxx, they just keep chugging along and use the parts they have in stock.

You may be on the right track with the distribution of defective parts, but I don't think it's on the dealer level. I don't think any dealer would be stocking tail lights yet. It could be more on the level of the national warehouses that ship the parts to the dealers though. Maybe the OP can clarify if they had to order the lights or if they had them in stock. If they did have them in stock, you are probably 100% correct.

I had both of mine replaced due to condensation and they had to be ordered. It took 3 days for one to come in and over a week for the other. (Sorry, don't know which was first). Normally parts ordered by 1:00 pm will be in the next day by 7:00am.

The TSB was in regards to the installation process and the fasteners being tightened too much and cracking the housing. I wouldn't be surprised if the tech that installed them, tightened them too much again.

Ruskymx

[RRnold]

Originally Posted by Laika

Don't. There's no reason to get bent out of shape about stuff like this as long as the warranty fixes it right up for free. The car isn't going to drive any differently. I find it as "annoying" as everyone else does, having to deal with these little niggles but I just see it as a chance to test my Subaru dealership on how good their customer service is.

With that said maybe I just have a different view on it because my dealership does take care of these things quickly.

It's more focused on the time that owners have to take off from their regular schedule to bring the car in. Yeah, they are little issues and yeah they are covered but one would think that paying 27K for a brand new car, you wouldn't have to go through this process.