Toyota Customer Order Web Tracking

[Nafe]

Originally Posted by m0nty

Typo? GT is the shortest wait. GTS manual and auto close to two years now.

Yep, was a typo. I know the GTS is the long wait :P

[Shinjuku05]

i guess the dealer mentality, depending on franchise or independant would be..."buyer cancelled...anyone in the list for an x model 86, nope ok whack it out on the lot/website" and rightly so.

what most buyers would ideally like to have seen is..."buyers finance fell through, ok no one else on the list that wants this type 86, lets called Joe Bloggs Toyota see if any of his customers are waiting for one. Oh yes he has a buyer that wants this type 86, hey Joe here you go. Just remember what i did for you next time. cheers" walk off in to the sunset hand in hand.

as a buyer i know the latter would be nice but seldom happens and the former will always happen, its just business.

keep the faith people, try try try.

[m0nty]

Originally Posted by Shinjuku05

i guess the dealer mentality, depending on franchise or independant would be..."buyer cancelled...anyone in the list for an x model 86, nope ok whack it out on the lot/website" and rightly so.

what most buyers would ideally like to have seen is..."buyers finance fell through, ok no one else on the list that wants this type 86, lets called Joe Bloggs Toyota see if any of his customers are waiting for one. Oh yes he has a buyer that wants this type 86, hey Joe here you go. Just remember what i did for you next time. cheers" walk off in to the sunset hand in hand.

as a buyer i know the latter would be nice but seldom happens and the former will always happen, its just business.

keep the faith people, try try try.

What planet are those people from? Why would anyone give their competition a competitive advantage? I agree that some people almost expect it to be this way. Its clear those people have never been in business.

[Loki556]

Monty, to some customers Toyota is all the same.

This is one of the reasons Apple run their own stores

[newft86]

Originally Posted by Loki556

Monty, to some customers Toyota is all the same.

This is one of the reasons Apple run their own stores

Would you really want new car manufacturer's to follow the same pattern, remembering that most (if not all) Apple Stores don't offer any discounts on any of their products whatsoever? Not to mention the fact that more stores with different ownership stimulate competition which benefits primarily the consumer.

I appreciate your point of view that some people view motor vehicle brands as individual entities - i used to think the same prior to entering the industry but do you really want a reduction in competing businesses for your hard earned dollar? In the future this may very well happen, I mean Subaru certainly didn't need any salespeople or individual dealers to sell the BRZ but just remember in that type of world there is only one option: buy or don't buy - no room for negotiation. I mean you can try and argue with a computer if you want but it might be a little hard.

Now you might think this is the ultimate in as far as you get a streamlined service and you may think to yourself well that's fine i don't have to buy product A I could just as easily buy product B off another manufacturer - but what if all the car manufacturer's went down this path? I can easily envision the likely scenario that you will be offered one price and it will be take it or leave it. I hope this never happens in my lifetime because alot of great people would lose their jobs and the customer will lose the ability to get the best deal for themselves (i am a customer too, not just a dealer employee).

P.S. In the recent past i tried to stock swap a GTS I had with any other dealer that could swap me the same car back but in a manual so we could not only fulfill an existing order but possibly help another customer at some other dealership get into their car sooner as well. Unfortunately none of the other dealers wanted to play ball - they just wanted to maximize their profits which is their right to do so. I felt a little sour but sh!t happens i guess. Unfortunately some people aren't motivated by goodwill though it would do them a power of good in the long run. So yes i have tried to work with other dealers out there to facilitate a stock swap, unfortunately resistance wasn't futile.

[st162celica]

Originally Posted by newft86

Would you really want new car manufacturer's to follow the same pattern, remembering that most (if not all) Apple Stores don't offer any discounts on any of their products whatsoever? Not to mention the fact that more stores with different ownership stimulate competition which benefits primarily the consumer.

I appreciate your point of view that some people view motor vehicle brands as individual entities - i used to think the same prior to entering the industry but do you really want a reduction in competing businesses for your hard earned dollar? In the future this may very well happen, I mean Subaru certainly didn't need any salespeople or individual dealers to sell the BRZ but just remember in that type of world there is only one option: buy or don't buy - no room for negotiation. I mean you can try and argue with a computer if you want but it might be a little hard.

Now you might think this is the ultimate in as far as you get a streamlined service and you may think to yourself well that's fine i don't have to buy product A I could just as easily buy product B off another manufacturer - but what if all the car manufacturer's went down this path? I can easily envision the likely scenario that you will be offered one price and it will be take it or leave it. I hope this never happens in my lifetime because alot of great people would lose their jobs and the customer will lose the ability to get the best deal for themselves (i am a customer too, not just a dealer employee).

P.S. In the recent past i tried to stock swap a GTS I had with any other dealer that could swap me the same car back but in a manual so we could not only fulfill an existing order but possibly help another customer at some other dealership get into their car sooner as well. Unfortunately none of the other dealers wanted to play ball - they just wanted to maximize their profits which is their right to do so. I felt a little sour but sh!t happens i guess. Unfortunately some people aren't motivated by goodwill though it would do them a power of good in the long run. So yes i have tried to work with other dealers out there to facilitate a stock swap, unfortunately resistance wasn't futile.

In the end, people are just pi$$ed off, that it hasn't been first in first serve. (It's has been 1st in 1st served at individual dealers)

I don't like the idea of waiting all night in a line outside a store to be the 1st to get what you want.
But in this case, I would have done it to get my 86 back in June, not end of September for an order I placed in march.

I knew this was going to happen, so I went with a bigger dealer, thinking they would get more allocations, hence more chance of getting the car sooner. Didn't work out the way I had hoped.

Regarding your P.S. - At least you tried, I'm sure you already assumed that the other dealers wouldn't swap stock around anyway.

[Loki556]

Andrew, I can completely see it from the dealers perspective. Unfortunately, some consumers will be left with a sour taste.

[m0nty]

Originally Posted by Loki556

Andrew, I can completely see it from the dealers perspective. Unfortunately, some consumers will be left with a sour taste.

Some dealers have too. Andrew and I dedicated a large part of our working lives to really going to market with this car, sacrificing the bread and butter range along the way. Now we basically have to drop that plan or run the risk of starving ourselves of income.

[nix]

If dealer competition was removed we'd still have brand competition. And cars at cheaper prices. Most dealer sales staff are no better than Harvey Normans plebs. I don't see any possibility of discounts on 86 any time soon!

I like the idea behind Subys approach but they messed up the implementation of it badly.

[newft86]

Originally Posted by nix

If dealer competition was removed we'd still have brand competition. And cars at cheaper prices. Most dealer sales staff are no better than Harvey Normans plebs. I don't see any possibility of discounts on 86 any time soon!

I like the idea behind Subys approach but they messed up the implementation of it badly.

I'm sure the Harvey Norman plebs as you call them will be fascinated with that assessment.

If you remove all the dealers and have dispatch centres only you will still have competition between the different brands yes, however, when you purchase a car from any manufacturer it would be for x amount and that's it. Right now you can shop and shop and shop a multitude of dealers for pricing on the same brand in order to get a better deal.

Lol, dude, good luck getting the kind of discounts you see in the industry today if the above happens and could you imagine complaint resolution? It would be a nightmare if you had a disagreement with them and they refused to look after you because then you would be stuffed with nowhere else to go.

Oh how you hate us sales staff for trying to do our jobs and make as much money as possible, good. How about i come to your workplace and demand you make less money for yourself and your family just to satisfy myself? Try and live without us mate I don't think it will be the wonderful world you're dreaming about.

P.S. It's neither bad nor wrong to sell a product for full price - if everyone did imagine how much more money your trade would be worth?

[nix]

I don't have any problem with complaint resolution on other warrantied products. The manufacturer handles it via service centers just the same.

I don't hate sales staff but for a customer like me who does their own product research and knows what they want, the swarms of staff, 'aftermarket' hotties, blinged out dealerships etc is all just overhead to a transaction.

About cheaper prices this will be the third new Toyota in 3 years for us (rav 4 and fj) and no dealership offered discounts over retail, only discounts on extras that we didn't want. We went aftermarket for it (tints, paint protect and racks).

Ps. By most dealers obviously didn't mean you two. Had a great chat with Sam the other week about the cars. He was one of the few guys who replied to my dealer emails with actual relevant info on a car.

[Zero00]

Originally Posted by nix

If dealer competition was removed we'd still have brand competition. And cars at cheaper prices. Most dealer sales staff are no better than Harvey Normans plebs. I don't see any possibility of discounts on 86 any time soon!

I like the idea behind Subys approach but they messed up the implementation of it badly.

Sorry you feel that way about Sales Staff, definately NOT my experience, mine couldn't be more helpful! I do knoww they exist at other Dealerships and God gave me two feet and a brain to sum them up and walk away! One Dealership here the Sales Manager rang me and DEMANDED to know why I did not come and see the Sales Consultant after getting a price over the phone! How dare they!! She copped a gobfull of words back from me!! [That was when I bought my Levin back in 08]

Toyota have stated the price, if you like it then no problems! Why should they discount a car that if you don't buy it someone else will? Back in 1994 they had trouble moving the Celica, so heavy discounting was around or they sat in showrooms gathering dust!! Mine then was $54,300 top of the line ZR manual with everything, end price to me? $44,900 and they would fly me to Sydney from Wagga Wagga to collect it!

I bet come January/February you won't see discounts for a 2012 plated car either. Mine is now pushed back to November and I'm sure at that it may not arrive until January, dependent on when in November it's made

[ChocolateNick]

Soooo back on topic. A number of people have suggested orders are placed on the 20th of the month. Can anyone verify that? Does this mean batches get allocated and hopefully web tracking gets updated? If so i'm looking forward to Monday. (only to be let down again i'm sure)

[Zero00]

Originally Posted by ChocolateNick

Soooo back on topic. A number of people have suggested orders are placed on the 20th of the month. Can anyone verify that? Does this mean batches get allocated and hopefully web tracking gets updated? If so i'm looking forward to Monday. (only to be let down again i'm sure)

I spoke with my Sales Consultant on Wednesday about the actual system - he first went and spoke with the Stock Controller who indicated to him when the order is generated [and YOU can have a copy] it goes to TMCA and at the same time the order is placed [while you are there!] a build month is shown based on information made available to TMCA at the time. Within minutes of my order being placed I had a print out showing all details

Around the 20th of each month ALL orders held by TMCA are uploaded to Toyota Japan and based on world wide demand the 'build month' can vary, some come forward and some move back, mine moved from October to November. So assume from that if you order say 23-24 of the month it will NOT be uploaded to Japan until around the 20th of the NEXT month

Japan goes thru these orders and priority is given to an order showing a CUSTOMER name, and not 'dealer stock'. My assumption from this is regardless of the size of the Dealership the orders once in Japan would/should/could be sorted in order of receipt, that being the lowest order number would be built first

If there are any Dealers or Sales Consultants on this website PLEASE correct me if you think that what I have said is NOT right, I made comments of the same nature a few days ago and no one has so far corrected me. I shoud have asked does the stock number [your tracking password] run cumulative ex Japan and relate to 86's only, again perhaps someone can comment on that

Hope this assists you 'CN'