Repair Process on This OEM Defect

[Jayde]

Hmmm, now I need to inspect mine when I go outside!

[Tanuki]

Originally Posted by Jayde

Hmmm, now I need to inspect mine when I go outside!

Yeah I would recommend to anyone purchasing a car that they need to run through ever nook and cranny on the vehicle. I have read a lot of great Subaru Testimonials and really hope that Toyota will treat me the same as what I have seen Subaru do for other people. It was a really tough to decide between the FRS and BRZ, so I am just going to hope and pray that I didn't lose the great customer service by purchasing the Scion over the Subaru.

I stopped by the body shop I take all of my vehicles to on my way home from work to get their perspective on the damage. He told me that to replace the part they want to cut out, the rear window would have to be removed along with the panel below it. It sounds like a total nightmare so far.

I am confident that I will be treated correctly, they haven't given me any real reason to doubt them yet.

[MattR]

Thanks for the post. I'm picking mine up this Friday and you can bet I'll be looking up under the rear deck lid at this piece.

Hope you get everything sorted out!

[Tanuki]

Originally Posted by MattR

Thanks for the post. I'm picking mine up this Friday and you can bet I'll be looking up under the rear deck lid at this piece.

Hope you get everything sorted out!

Yeah just be really thorough in your inspection. Knowing what I know now, I should have just waited for the next car to come instead of going through the hassle of this. You want to enjoy a new car when you get it, not worry about what the next step is.

[Opie]

Originally Posted by ahausheer

Subaru needs to know about this not just the dealer. I have never seen or heard about an issue like this. It's as if the robotic machines that weld body had an incorrect motion or something, perhaps it was damaged prior to being installed but then where is the QC????? Any explanation as to how this happened? Makes me realize that I need to do a thorough inspection prior to purchase.

I agree with this....call 1-800-SUBARU3 and get corporate involved...if that piece, weld, etc is part of the structure or crash worthiness of the car it could be a bigger issue than you think.

Oops, saw it was a Scion....and you already called, carry on.

[ahausheer]

Originally Posted by Opie

I agree with this....call 1-800-SUBARU3 and get corporate involved...if that piece, weld, etc is part of the structure or crash worthiness of the car it could be a bigger issue than you think.

I imagine if the OP were anal enough they could get a new car. Legally Scion cant sell a car with a known potential structural defect. A lawyer could have a field day with this (note: I hate lawyers) . Its a structural piece that's damaged, how can Scion prove the car meets crash test ratings or safety requirements since the test cars were not tested with this damaged piece in place. I think they are legally required to fix it, offer a new car, or put in writing that there is no loss of structural integrity.

[Tanuki]

Originally Posted by Opie

I agree with this....call 1-800-SUBARU3 and get corporate involved...if that piece, weld, etc is part of the structure or crash worthiness of the car it could be a bigger issue than you think.

Originally Posted by ahausheer

I imagine if the OP were anal enough they could get a new car. Legally Scion cant sell a car with a known potential structural defect. A lawyer could have a field day with this (note: I hate lawyers) . Its a structural piece that's damaged, how can Scion prove the car meets crash test ratings or safety requirements since the test cars were not tested with this damaged piece in place. I think they are legally required to fix it, offer a new car, or put in writing that there is no loss of structural integrity.

I have spoken with Scion corporate and told them that I would like vehicle replacement. The car has too few miles (I have owned it for about 2 weeks now) to be getting parts cut out etc. The car will be inspected by a body shop this Friday. I believe I have contacted all of the involved parties and made them aware of the defect as well as the my concerns.

How this is handled will either create a life long customer with a great testimonial, or just the opposite. So far they are doing great, assuming they are really listening. They did tell me they saw the pictures of the damage on this forum, I am guessing they saw them in the feedback thread.

[delsol97]

It is interesting they are monitoring this forum and admitted it.

[Tanuki]

Originally Posted by delsol97

It is interesting they are monitoring this forum and admitted it.

I think it is good that they can admit they are actually looking for information where it matters. I think 99% of the "research" companies do, is so far off base that we end up with cars like the Veloster Turbo.

[motofan]

The defect seems to happen before paint, that is basically before anything is installed. It looks like the part is bent either before or while being put onto the car. And later it passed the eyes of those who assembled trunk area, and importantly of QC.

I hope you get a replacement. This is serious from manufacturing point of view. This is rare and TOYOTA should give you a replacement.

[RRnold]

How did this get passed the final assembly inspection as well as the PDI!!

Sorry about to hear about the poor quality so let's see how they handle this situation and please keep us updated.

[Tanuki]

I guess the biggest disappointment for me, is that this is not just another car. I have been waiting on this car since I saw the early sketches/ rumors.

I remember the day this released, and making plans to get the car.


I entered the "First 86" competition, but did not win, but still this car is a lot more to me than just another car.

My corolla history runs pretty deep, and I sold my M3 to buy this car. So I really must say that this hasn't been the best experience in terms of getting what I want.

I have had this many ae86 corolla's leading up to this one, and am a very active member on a number of enthusiast forums.

My Corolla History:







The Blue One

[ahausheer]

With a dedicated Toyota history like yours they should give you a new car.

[Tanuki]

Originally Posted by ahausheer

With a dedicated Toyota history like yours they should give you a new car.

Apparently good things never come easy. I am excited to work with Toyota on this and figure it out. I am going to be as optimistic about the situation as I can for now.