Random Thoughts - Part Deux [NO POLITICS]

[NoHaveMSG]

Originally Posted by ScoobsMcGee

because they watched some old 60 Minutes clip on YouTube

This sounds like my GM.

[Ultramaroon]

Originally Posted by Tcoat

I hate a Cadillac ride and silence when driving.

^^^ This ^^^

[Ultramaroon]

Originally Posted by ScoobsMcGee

Properly security it? Maybe I should proofread those emails one more time.

Meh. Saw it. Systolic stayed within spec. Good 2 go.

[NoHaveMSG]

Have you ever taken a picture a customer sent you, edited the picture, and text it back to him, and he still can't get it right without you calling him ???





Edit: and he wired it wrong again even with the picture and verbal explanation.

[ichitaka05]

Originally Posted by NoHaveMSG

Have you ever taken a picture a customer sent you, edited the picture, and text it back to him, and he still can't get it right without you calling him ???



Edit: and he wired it wrong again even with the picture and verbal explanation.

Picture def make sense to me… but I’m more visual person than verbal or written.

[NoHaveMSG]

Originally Posted by ichitaka05

Picture def make sense to me… but I’m more visual person than verbal or written.

I usually try to get customers to text or FaceTime me. So much easier to mark up pictures and text it back to explain what they need to do.

I diagnosed this guys original hardware issue about 10 days ago. Since then it has been over 10 hours on the phone figuring out what he wired wrong. Finally got it sorted today. We have full diagrams on our website


Sent from my iPhone using Tapatalk

[Ultramaroon]

Originally Posted by NoHaveMSG

We have full diagrams on our website

Can't fix stupid. ...or lazy

[NoHaveMSG]

Originally Posted by Ultramaroon

Can't fix stupid. ...or lazy

He has 6 of these machines, they are all wired the same. I don't understand how he couldn't have just looked at the other one and matched it

I had another guy yesterday that had the same machine down for over 2 years. It ended up being a component that ties into my equipment over wifi not signaling. All it does is pull a 5v trigger to ground. I told him I suspected this was the issue on 9/27/2019 in an email

[Ultramaroon]

Originally Posted by NoHaveMSG

He has 6 of these machines, they are all wired the same. I don't understand how he couldn't have just looked at the other one and matched it

I had another guy yesterday that had the same machine down for over 2 years. It ended up being a component that ties into my equipment over wifi not signaling. All it does is pull a 5v trigger to ground. I told him I suspected this was the issue on 9/27/2019 in an email

~shrug~ It's a livin'

[NoHaveMSG]

Originally Posted by Ultramaroon

~shrug~ It's a livin'

Yeah I don't know why I bitch about it. It pays the bills and is not hard. Most of the time I am posting I am listening to a customer answer a "yes or no" question with a story.

[Ultramaroon]

Originally Posted by NoHaveMSG

Yeah I don't know why I bitch about it. It pays the bills and is not hard. Most of the time I am posting I am listening to a customer answer a "yes or no" question with a story.

I get it. I often want to share more about some of my daily shenanigans but I shudder to think about the remote possibility of ever hurting someone's feelings. I'm 100% supportive IRL so I figure I should live the example. Plus, the work is so niche that I don't think anyone would care.

Who wants to know that I spent the last week painstakingly troubleshooting a freshly updated installation of an electrical harness design application only to discover that it's a new bug? I'm patting myself on the back and thanking Mark Russinovich for Procmon.

[NoHaveMSG]

Originally Posted by Ultramaroon

I'm 100% supportive IRL so I figure I should live the example.

I find myself loosing that the more I do tech support. The amount of times I have a customer call me mad about having an issue with their old equipment gets old, happens a couple times a week. I have to calmly remind them I am offering a free service to help them and we are not required to do so. Next week I move back downstairs for a month to run parts/shipping department. Will be a nice break.

[Ultramaroon]

Originally Posted by NoHaveMSG

I find myself loosing that the more I do tech support. The amount of times I have a customer call me mad about having an issue with their old equipment gets old, happens a couple times a week. I have to calmly remind them I am offering a free service to help them and we are not required to do so. Next week I move back downstairs for a month to run parts/shipping department. Will be a nice break.

It's good to recognize burnout. It's a luxury to have options.

[spike021]

Originally Posted by ichitaka05

I get what you mean, but don’t think you know AZ-1. AZ-1 is ridiculously small. It make Miata look like SUV. Even back in mid 90’s Japanese average height was 5’6” & all the journalists said too small even for kei car. You hit your head on the gullwing doors, while get in & out. No trunk space, cuz it’s MR. barely fit purse in the frunk. It’s def more than 15yrs old, so prob you can find it somewhere in Canada… if you’re lucky.

Relevant: https://www.instagram.com/p/CPaneDdssVq