Random Thoughts - Part Deux [NO POLITICS]

[Ultramaroon]

Originally Posted by Tcoat

Screw you. I have never been rude nor pushy and I will make you believe that I don't care if you don't want to.

Totally agree. You're the exception.

[Tcoat]

Originally Posted by Ultramaroon

Totally agree. You're the exception.

Well that was easy.

[NoHaveMSG]

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

[spike021]

Originally Posted by NoHaveMSG

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

Ignoring or telling them you have higher priority shit to do and will follow up with them later (and then either don't or wait a hella long time as necessary).

The 2nd works decently well because you can (probably) back it up as a legitimate reason to the boss.

[Dadhawk]

Originally Posted by NoHaveMSG

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

"I'm sure your next supplier will thank you for your business, let me call them for you"

[Stephen W.]

Originally Posted by Dadhawk

Let's see, last time I moved was 1995.

We have moved 8 times since getting married in July of 1974. Last time was 1988. Have at least one more move to make and not looking forward to it.

Originally Posted by Dadhawk

If I ever have to move, I'm just going to burn it down and start over somewhere else.

Ah... Didn't you just buy some property to build a new place on? Did you just give away the secret as to how you're going to finance that new build??

[Dadhawk]

Originally Posted by Stephen W.

Ah... Didn't you just buy some property to build a new place on? Did you just give away the secret as to how you're going to finance that new build??

Nope, wasn't me. We probably have one more move (ultimately want to end up on a lake or "near beach" somewhere but we haven't done much about it yet.

[Tcoat]

Originally Posted by NoHaveMSG

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

How big a customer?
Will you go broke without them?
Can they ruin you in the industry with a couple of emails?
Will you want their business back in the future?
I could go on but you get the point.

[Spuds]

Originally Posted by NoHaveMSG

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

Are they your only customer? If so, bend over.

But for reals, "I'm sorry but that was not in the terms of the original contract. We can certainly accommodate a modification, considering the extra cost" is usually enough to get them to back down

[Ultramaroon]

Originally Posted by NoHaveMSG

Need some help from the hive mind. What is the most polite way to tell a customer to go F themselves ?

Just preface by saying "With all due respect."

Customer-vendor relations... ugh.

I don't have anything better than what the guys already suggested. Finish up with "Bless your heart?"

[Spuds]

Originally Posted by Ultramaroon

Just preface by saying "With all due respect."

Customer-vendor relations... ugh.

I don't have anything better than what the guys already suggested. Finish up with "Bless your heart?"

Oh yes. They love that. Definitely preface with WADR. I'm just rude.

[Ultramaroon]

Originally Posted by Spuds

Oh yes. They love that. Definitely preface with WADR. I'm just rude.

Haha. Makes sense that it's an acronym for the internets. IMHOWADRGFY

[NoHaveMSG]

Originally Posted by Tcoat

How big a customer?
Will you go broke without them?
Can they ruin you in the industry with a couple of emails?
Will you want their business back in the future?
I could go on but you get the point.

No to all, they are a pretty small fish. I think I have been more then fair to him and have sent him a take it or leave it offer today. He has been a **** the whole time. He had a bearing failure that damaged some shafts a year and a half out of warranty. I don't know how his maintenance guys didn't catch it, the roller on that shaft needs replaced about once a year. We did upgrade that bearing a couple years ago based on a couple customers that are on the extreme ends of equipment use, haven't seen this type of issue with a customer like him before.

Originally Posted by Spuds

Are they your only customer? If so, bend over.

But for reals, "I'm sorry but that was not in the terms of the original contract, but we can certainly accommodate a modification, considering the extra cost" is usually enough to get them to back down

We have somewhere around 1000 active customers, we actually go through our contact manager and call them all every year and update info. Not all of them have our equipment but we sell them parts for their stuff. There are so few companies in my industry because it is so niche we try to do what we can to keep them, even if they are a PITA.

[Spuds]

Originally Posted by NoHaveMSG

No to all, they are a pretty small fish. I think I have been more then fair to him and have sent him a take it or leave it offer today. He has been a **** the whole time. He had a bearing failure that damaged some shafts a year and a half out of warranty. I don't know how his maintenance guys didn't catch it, the roller on that shaft needs replaced about once a year. We did upgrade that bearing a couple years ago based on a couple customers that are on the extreme ends of equipment use, haven't seen this type of issue with a customer like him before.



We have somewhere around 1000 active customers, we actually go through our contact manager and call them all every year and update info. Not all of them have our equipment but we sell them parts for their stuff. There are so few companies in my industry because it is so niche we try to do what we can to keep them, even if they are a PITA.

Sounds like telling him to GTFO is a great way to pass that particular liability to a competitor then.