03-14-2017, 12:04 PM | #1 |
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Password:JDM not replying
Hi all,
I just wanted to know if anyone else is in the same boat as me right now. Bought a lot of parts right after Christmas (about 800$, 100% password JDM manufactured parts) then waited, and waited....decided to write to them via Facebook and, while they will "read" my messages, they won't reply. I tried e-mails, even instagram. So I decided to call them end of February, they were very friendly and said my order would ship next week. They even asked me which T-Shirt size I wore. That was now three weeks ago and my order should have shipped 2 weeks ago. Getting annoyed yet I don't want to cancel, no one else makes these and I really like their products. Let me know of your experience with them lately. Thanks! Sent from my Moto G Play using Tapatalk |
03-15-2017, 01:30 PM | #2 |
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Great news, called them today and they said my order would ship tomorrow or the day after. Good things come to those who wait
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03-15-2017, 03:30 PM | #3 |
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to those who wait almost 3 months....
I would've cried by now.
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03-15-2017, 03:38 PM | #4 |
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Yea idk what parts you ordered but man thats a damn long wait....
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03-15-2017, 04:03 PM | #5 |
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They had a significant new year sale so I'm guessing they must have been swarmed with new orders
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03-16-2017, 10:48 AM | #6 | |
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The good news is the parts finally shipped late last night. Good things come to those who wait I guess :p Sent from my Moto G Play using Tapatalk |
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03-16-2017, 02:27 PM | #7 |
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Bad customer service with a nice smile...not really worth it. Their part are decent but nothing that impressive. I'd chalk that up to a bad experience, did you get a shipping refund or some form of credit as well?
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03-16-2017, 02:40 PM | #8 |
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I'd be demanding that. 2 and a half months of being ignored, I'd have some very choice words for them.
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The Following User Says Thank You to Cole For This Useful Post: | JazzleSAURUS (03-16-2017) |
03-16-2017, 03:01 PM | #9 |
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Yeah, I think free shipping, and the one extra part you wanted but didn't toss in is reasonable. Maybe an engine bay hardware kit if you're into that sort of thing. Either way you shouldn't be happy, as this is a bad resolution lol.
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03-17-2017, 06:31 AM | #10 | |
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They included free shipping to Canada and 40% off from the start so it's hard for me to complain. I'm just worried about future customers. Sent from my Moto G Play using Tapatalk |
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03-17-2017, 09:28 AM | #11 |
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Ah that part was not communicated. To be honest, I wouldn't want to be sponsored by a company that treats it's customers like that.
I would inform them that you're declining the sponsorship and seeking sponsorship from customer centric companies. Ask them if they'd prefer you refuse the package or if they would like to provide a return label. If they say no, turn around and sell the parts and at least profit from your garbage experience.
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The Following User Says Thank You to JazzleSAURUS For This Useful Post: | Cole (03-17-2017) |
03-17-2017, 11:47 AM | #12 | |
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Quote:
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The Following User Says Thank You to Cole For This Useful Post: | JazzleSAURUS (03-17-2017) |
03-17-2017, 12:09 PM | #13 | ||
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Quote:
Regarding the cusomer issue, that's why i've decided to send future customers through my other supplier, which happens to be another sponsor, FT86 Motorsports. He sells Password:JDM items, so customers will do business with them and they will handle relations with Password:JDM directly. Win-win situation for everyone I guess. |
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03-17-2017, 12:33 PM | #14 |
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I would take all the password JDM parts off my car and sell them as a package. I have zero interest in representing a company with poor practices on my vehicles. They are covered in Grimmspeed, Killer B, MTEC, Group N, BBS, because frankly, they care about their customers.
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SOLD: 2015 WRB BRZ Limited ('02 WRX BBS, S-04's, Stoptech Sport pads, MXP SP, AVO drop in filter, Mishimoto Intake tube, decatted header, OFT 93 Stage 2 EL Tune, Kartboy rear shifter bushing, Whiteline transmission and subframe lockout bushings, ST Coilovers, SPC Camber bolts w/smaller crash bolt, SPC LCA's & SPC Toe Arm bushings, Red TOMs, TRD Wing.)
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