Ottawa FR-S

[pushrod]

Originally Posted by Guru Woodman

Here's the invoice:

https://dl.dropboxusercontent.com/u/...ru_invoice.pdf

The work order says to not touch the fluids or the tires, and used 27 exclamation marks, but the tech only replied with 4 exclamation marks. Your tires were probably rotated, and your sweet Motul fluid was probably drained, which is why you needed to pay a $6.50 disposal fee.

[fumanchu1]

cool, because CONFUSION!!

[fumanchu1]

Originally Posted by pushrod

The work order says to not touch the fluids or the tires, and used 27 exclamation marks, but the tech only replied with 4 exclamation marks. Your tires were probably rotated, and your sweet Motul fluid was probably drained, which is why you needed to pay a $6.50 disposal fee.

WOW that sucks if that's true

[fumanchu1]

Originally Posted by pushrod

The work order says to not touch the fluids or the tires, and used 27 exclamation marks, but the tech only replied with 4 exclamation marks. Your tires were probably rotated, and your sweet Motul fluid was probably drained, which is why you needed to pay a $6.50 disposal fee.

It says he topped off the fluids incl diff(but that's just a general coding I believe)

if you look at one of the last lines on correction it says DID NOT ROTATE THE TIRES OR REPLACE REAR DIFF FLUID!!!!!! bascially in response to the note the guy had made.

[Guru Woodman]

The mechanic told me didn't touch the diff and tranny. But if he did I am pretty sure they don't need topping up. And the tires were not rotated.

The mumbo-jumbo on the invoice is generic static noise to make it look like they are doing a lot (for the $115 per hour ) because looking at parts does not take long. And servicing brakes that do not need it will take up enough time to explain the end amount.

I was also surprised they changed the air filter and cabin filter. I can't imagine them being very dirty. And adding a bottle of fuel treatment is also a bit of a waste I think.

[Slick]

Originally Posted by Guru Woodman

The mechanic told me didn't touch the diff and tranny. But if he did I am pretty sure they don't need topping up. And the tires were not rotated.

The mumbo-jumbo on the invoice is generic static noise to make it look like they are doing a lot (for the $115 per hour ) because looking at parts does not take long. And servicing brakes that do not need it will take up enough time to explain the end amount.

I was also surprised they changed the air filter and cabin filter. I can't imagine them being very dirty. And adding a bottle of fuel treatment is also a bit of a waste I think.

Don't get me started with Otto's.
So much misinformation to customers coming from them. I told them off so they may not like the "Slick" name.

That invoice seems grossly excessive for what amounts to about an hour's worth of work. They will argue that it's a standard service charge and even if you wanted some stuff skipped, they still needed to perform a full inspection.

They also can't measure very well because 7mm worth of tire tread left equals 8-9/32nds which means you are using about 1/32" of tread per week and at that rate you'll need to see me in a month or so for new tires, lol.

Sent from my SM-N920W8 using Tapatalk

[FRS_Ken]

You were fleeced and screwed!!!

Stealerships are arrogant and don't give a sh!t about us.
They may as well be a Fed or Prov Government department - they take your money and don't produce a product.

I serviced my own brakes on the Yaris, when I put on my own snows,i n about 5min per wheel and used one can of brake cleaner, some lithium grease, anti-seize and a couple of shop towels. I checked fluids too. No three hours required.

Bah

[FRS_Ken]

Originally Posted by Slick

Don't get me started with Otto's.
So much misinformation to customers coming from them. I told them off so they may not like the "Slick" name.

"Slick" stickers for everyone!!!!
Stick it to the bastards

[brilthor]

Originally Posted by FRS_Ken

"Slick" stickers for everyone!!!!
Stick it to the bastards

Or "Slick" it to the bastards :p

[Guru Woodman]

I look at it this way. I gave Otto's a chance to do good. I have bought the car there and I was hoping that this would result in a good customer experience and smooth sailing should I have a warranty issue in the future. But they failed the test. And now I am disappointed, I will probably not go back and that is a shame.

A 20k service n 2015 is not exactly rocket science. And I don't think I am asking too much. I know how it is supposed to be done (I have an automotive background) and I really get aggravated when this happens (to me).
They have a big sign near the entrance where they specify the price of service; 24K starts at $460, 40K is $550 etc.. and they use a standard amount of time to preform that service. But that is like a self fulfilling prophecy. It takes 2.2 hours to do a service so they will take this amount of time (or even more) to it, even if it is not necessary. And because the customer is waiting a long time, he/she will have the feeling that it is worth the money.

I have had 3 bad experiences in a row with official dealers. One time at Toyota and two times with different Subaru dealers. My only options are a universal garage relatively nearby and of course @Slick. I will stick with slick and I advise others to do the same.

And you are right @Slick, the misinformation to customers coming from them is shocking. I was waiting for the service to be done and could hear them talking to other customers. One service desk employee was pretty much in a constant state of panic and the other one was walking around as if he owned the place and was my best friend.
I spent some time in the showroom too (I had lots of time after all). The sales department was also clueless about their product. It was almost painful to see. Prospects are being told things about the cars that even I know that are untrue (a BS explanation about the 'sporty' CVT transmission in a Crosstrek, the Hyper Blue was too blue (!?) etc...)

[Guru Woodman]

Originally Posted by brilthor

Or "Slick" it to the bastards :p

We need a bumper sticker :

[HeadBanger]

Wow. Can't believe they charged you for all the grease and lube...
I changed my vabin air filter this spring at about 25k, and it was DEFINITELY due to be changed. Just did my air filter at 40kish and it wasn't that bad, Definitely due, but I've seen much worse.

I still just can't believe they charge you for lube and stuff. The dealership I worked at (not in the city though) charged all that stuff to the service department, aka it's included in the cost of the service.
I'm also confused with the amount of different lubes and greases.

I'd ask them how much oil was in the front diff too, and why they charged you for a forester service. If anything these cars are more similar to an impreza or wrx

[plastik]

Hey guys, been lurking a while, thought I'd introduce myself. Bought the Aozora Otto's was selling a couple months back. Here's how I broke her in - http://imgur.com/a/0trdH

She's in a warm box for the next 4 months though

[pushrod]

Originally Posted by plastik

Hey guys, been lurking a while, thought I'd introduce myself. Bought the Aozora Otto's was selling a couple months back. Here's how I broke her in - http://imgur.com/a/0trdH

She's in a warm box for the next 4 months though

Welcome!

This is post number 9,999. Who's gonna grab 10,000?