Subaru Dealer Blacklist (Surprise markups and other shady dealings)

[LeeLeeTee]

I'm honestly tired of contacting Subaru dealerships. I give up I'm just going to wait for the FRS to come in that way I don't have to deal with B.S.

[phillip]

Originally Posted by LeeLeeTee

I'm honestly tired of contacting Subaru dealerships. I give up I'm just going to wait for the FRS to come in that way I don't have to deal with B.S.

Scion is doing it too, so don't expect it to be any easier dealing with them

[LeeLeeTee]

I have a FRS pre-ordered at Longo Toyota and they've already said MSRP for sure. Just waiting on the car I want to show.

[Jayde]

Originally Posted by ngabdala

Bertera Subaru, Hartford CT.

I was told my deposit is refundable $1000. It is even in writing. They still will not refund it and they went so far to say at best they could use the $1000 towards another car.

They told me they were pissed at me. They are getting 36 allocated this year to date. They have horrible reviews and a history of doing this which I noticed when I googled them it showed their rating and I read the comments.

Wow, their personality and attitude went from Dr. Jekyl to Mr. Hyde. The car will sell no matter what. They are the 3rd largest Subie dealer in New England.

I have a lawyer that has already researched CT law and has seen the paperwork as of today. The law says I get my refund. And, it's even on the paperwork.

They're trying to bully me because they figured I would take a $1000 hit as opposed to hiring a lawyer.

Please beware. They do this on all of their cars.

Good for you! I'm interested in hearing what the outcome will be!

[Zgrinch]

Originally Posted by ngabdala

Bertera Subaru, Hartford CT.

I was told my deposit is refundable $1000. It is even in writing. They still will not refund it and they went so far to say at best they could use the $1000 towards another car.

They told me they were pissed at me. They are getting 36 allocated this year to date. They have horrible reviews and a history of doing this which I noticed when I googled them it showed their rating and I read the comments.

Wow, their personality and attitude went from Dr. Jekyl to Mr. Hyde. The car will sell no matter what. They are the 3rd largest Subie dealer in New England.

I have a lawyer that has already researched CT law and has seen the paperwork as of today. The law says I get my refund. And, it's even on the paperwork.

They're trying to bully me because they figured I would take a $1000 hit as opposed to hiring a lawyer.

Please beware. They do this on all of their cars.

Call SOA share a copy of the refundable deposit agreement as well.

[OrbitalEllipses]

Make sure you sue them for your lawyer fees too, that's only fair in this country.

[Jayde]

Originally Posted by Zgrinch

Call SOA share a copy of the refundable deposit agreement as well.

Originally Posted by OrbitalEllipses

Make sure you sue them for your lawyer fees too, that's only fair in this country.

[was385]

CT is not doing well in here and add Georgetown Subaru in Stamford, CT. Pre-ordered, put down my deposit, PO with MSRP + title, reg, etc. and told them I wanted no add-ons. After a month wait, they finally emailed me and said the car was coming in and that there would be $700+ charges in environmental package, vin etching, etc. But apparently I was lucky that they were only charging MSRP because everyone else around here was charging thousands over MSRP (half an hour later had two cars in stock lined up at MSRP with no extra fees).

[DeepHunta]

Just an update on Chaplins Bellevue Subaru. They gave me MSRP price with no price mark ups whatsover. Not even a "dealer fee" as what I've been hearing on other threads.

They followed through with their promise. Just FYI.

[ngabdala]

They're relatives but just for the hell of it I will sue the dealership for 0$ reimbursement for lawyer fees just so they have to pay their lawyer

Originally Posted by OrbitalEllipses

Make sure you sue them for your lawyer fees too, that's only fair in this country.

[phillip]

Originally Posted by ngabdala

They're relatives but just for the hell of it I will sue the dealership for 0$ reimbursement for lawyer fees just so they have to pay their lawyer

Looks like you can get extra money for your trouble then?

[helloimgil]

Originally Posted by ngabdala

They're relatives but just for the hell of it I will sue the dealership for 0$ reimbursement for lawyer fees just so they have to pay their lawyer

Good luck man I hope you get paid for this. It's a wonder why people have such a negative bias towards stealerships.
Don't get me wrong there are some good ones but the stuff that the bad ones do just stain their reputation across the board.

[avs]

Originally Posted by ngabdala

Bertera Subaru, Hartford CT.

I was told my deposit is refundable $1000. It is even in writing. They still will not refund it and they went so far to say at best they could use the $1000 towards another car.

They told me they were pissed at me. They are getting 36 allocated this year to date. They have horrible reviews and a history of doing this which I noticed when I googled them it showed their rating and I read the comments.

Wow, their personality and attitude went from Dr. Jekyl to Mr. Hyde. The car will sell no matter what. They are the 3rd largest Subie dealer in New England.

I have a lawyer that has already researched CT law and has seen the paperwork as of today. The law says I get my refund. And, it's even on the paperwork.

They're trying to bully me because they figured I would take a $1000 hit as opposed to hiring a lawyer.

Please beware. They do this on all of their cars.

If you put your deposit using a credit card. Just call your credit card company, file a dispute and let them deal with it. You don't even need to talk to the dealership over the phone.

[ngabdala]

I am reposting this as Bertera Subaru of Hartford told me that if I removed my post then maybe they would "consider" returning my deposit.

Because of my new job and the restricted salary for the first 12 weeks I will not be able to afford a BRZ at this time. On April 30th I put a downpayment for a BRZ at Bertera Subie of Hartford and made sure it was written on their copy and mine "Deposit refundable."

So today they called. They asked if I could pick it up Saturday. I let them know things haven't changed with work and I need to come in for a refund on my credit card.

They told me they would not do that. They are bullying me on the phone telling me my only option is to buy the BRZ or they will use my $1000 towards a car in the future when I'm ready. I told them my paperwork clearly shows that it is refunable. And they said "Yeah refundable by a $1000 certificate you can use next time you pick up your car."

They wouldn't even act professionally. They told me this with anger. They would not listen to me even though I told them what the law states and told them in their own handwriting it says refundable.

I think they are assuming I'll take the hit because I don't want to hire a lawyer and I won't want to do business with them again so I'll let them keep the $1000. Well let's just say I have a couple lawyers on it now.

I wish I had checked out their Better Business Bureau rating and ratings on google before going there. They are notorious for this and hidden fees which is crazy considering they're the #3 largest Subie dealer in NE. I was so excited to put a downpayment on the car that I felt I needed to rush ASAP so I could get one earlier in the year. Well there's plenty in my area. I won't make that mistake again.

Just a heads up.