Awful Dealer Experience in Hollywood

[Lonewolf]

Originally Posted by nyanpire

So, I called my dealer (Scion of Hollywood) and they said my car (whiteout/AT) is in.

However, they notified me that they were adding leather and tint for an extra $2500, making the price to be $28,840. The guy had the nerves to say they "NEED to make a profit." I told them that I did not want leather, and they retracted their statement saying that it wasn't installed yet and they would call me back.

I got a call back and NOW they said they added tint and Lo Jack (wasn't mentioned to me before) without telling me. The price is now $27,840. An extra $1590 for tint and Lo Jack?!

I'm furious because I put $1000 down on the car back at the beginning of the month. I just want my whiteout/AT

Tell them to remove the lojack, charge a reasonable price for the tint, or you're coming to get your deposit back. Be patient, these cars will be everywhere within a week...you just might have to drive a little.

[blu_]

Originally Posted by MrFRsLa

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

No idea what car loan bit is about. I mean you realize your dealership finances the cars sitting on the lot, most likely through a line of credit securitized with your inventory? Did you ask the bank before you added aftermarket accessories to their inventory? I mean realistically they decrease the value of the car.

Also what about getting a kid a loan through said bank who owns the car after sale which is $3k above MSRP? Is that really in the banks interest?

[Rampage]

Originally Posted by MrFRsLa

Sorry to put it this way I know it makes me sound like a jerk.

Yeah, kinda does. Many people are buying the FR-S as a "sports" car. Leather is a luxury item that is actually often a detriment in a sports car because it does not hold you in place like a good cloth seat. I would not buy a car from you.

[Hanakuso]

If you're in SoCal why go anywhere but Longo? There is a dozen closer dealerships for myself but Longo seems to be the way to go without dealing with shady dealerships

[Zagmeister]

Yes, I do agree 100% with Lonewolf. You do have the option of sticking it to them, walk away, and get the same car in a week from an honest dealer.

Just putting this story in the thread, gives the "Scion of Hollywood" dealer a black eye for sometime to come. Hopefully, the $600+ profit margin will offset the bad reputation they're getting out of such an attempt "to make a profit".

In short, you had legs long before you drove cars; walk away - use your legs as well as your better judgement, now.

[wu_dot_com]

Originally Posted by MrFRsLa

Not a single person placed a deposit with me. I advised them not to.

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Sorry to put it this way I know it makes me sound like a jerk. I much rather people have the truth then be given the run around by a dealer.

you are merely there to provide a simple service. the customer let you know what they want, and you go execute to the best of your ability to meet their demand.

the deposit transaction that was given is simply formality to show both party will act on good faith.

i picked up a BRZ last weekend. my sales person was very direct and upfront about what he can and can not do. he doesn’t try to up sell, add unwanted add on, or try something else to maximize his earning. guess what, by doing just that and providing a service of inform me with the progress of my order, he have earned top rating in terms of customer service from me, which will yield him a bonus at the end. in addition, becuase of his HONEST service, i am recommending him to everyone else who is interested in a BRZ even if they can get a car sooner becuase he is dependable.

based on what you are saying, your underlying message tells me that, from the get go you are not capable of meeting customer demand. that you are not to be trusted, which is why you don’t want to take a deposit because you are in no position to make and keep a promise.

[michaelahess]

So am I the only person that got a delivery sheet confirming the cost of the care and all fees minus my deposit at pre-order?

Dealer can't f with you if you get this, it's a signed contract basically. And my dealer had NO PROBLEM doing this for me.

So MrFRSLa, you don't appear any better than these other dealers, 3k markup whether it comes with leather or not is still not right in my opinion.

[Capt Canuck]

Originally Posted by MrFRsLa

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Sorry to put it this way I know it makes me sound like a jerk. I much rather people have the truth then be given the run around by a dealer.

Wow! That makes zero sense.

When I got my mortgage on my condo, the bank effectively owned the vast majority of it.
But funnily enough, after agreeing to the mortgage they didn't subsequently send builders around to install a load of naff shag carpeting, put My Little Pony wallpaper all over the place, and then insist I still live in it.

The method of payment should have sweet feck all to do with the condition of goods someone purchases and what they should expect to receive.

[Zgrinch]

[denkigrve]

Originally Posted by MrFRsLa

Sorry to hear it. I have just have been upfront with everyone I have spoke to. I wasn't sure what the market was going to be like at the launch. Mine all have leather but at least I will be upfront and tell you.

I'm glad you're being straight forward.

As said buyer, and one that was considering calling you at one point, I'm sad to see that you're putting leather in all of your cars. Are you going to do this for all allocations for the foreseeable future? You're all over those forums, and see how the users react to the cars and markups, etc, so it strikes me as odd that you'd do this.

EDIT: Removed the loan comment as I was wrong. Just did some keyboard homework.

[MrFRsLa]

Originally Posted by Zgrinch

So the only way you would give someone what they really wanted was to have them pay in full with cash ? What if the bank doesnt want leather either ...

Unreal. If you want to tell the truth then come out an say profits mean more to you than customer satisfaction. Truth.

No paying cash would give you the title full ownership over the car instantly. Your right the bank can choose wether they want to take the loan or not.

Which customer is unsatisfied?

[Laika]

When I hear about things like this, the child in me can't help but think that the dealership is just jealous in our new awesome FR coupe so they want to kill our happiness by making money themselves.

MRfrsLA makes a point though, we don't own these cars and if we wanted the car a certain way for MSRP, we would have gotten that in writing before signing leaving any sort of deposit.

[MrFRsLa]

Originally Posted by blu_

No idea what car loan bit is about. I mean you realize your dealership finances the cars sitting on the lot, most likely through a line of credit securitized with your inventory? Did you ask the bank before you added aftermarket accessories to their inventory? I mean realistically they decrease the value of the car.

Also what about getting a kid a loan through said bank who owns the car after sale which is $3k above MSRP? Is that really in the banks interest?

Yes, I do realize my dealership finances every car on our lot. It's referred to as "flooring". Again the bank can choose to take the loan or not.

[blu_]

Originally Posted by MrFRsLa

Yes, I do realize my dealership finances every car on our lot. It's referred to as "flooring". Again the bank can choose to take the loan or not.

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Just pointing something out.