Toms Tail light owners - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

bgurk · 02-21-2015, 08:44 PM

Hello all, I'm currently having an issue getting a warranty replacement since I've been told that it's a minor issue and it was caused by metal plate coupler after being moulded.

They call it a manufacturing scar.

I'm located in Australia and just wondering if any owners around the globe came across similar scar.

Thank you

Zozr · 02-21-2015, 08:47 PM

I'd be calling them every single day until they sent new ones.

Sketchy company if they refuse to replace that obvious defect.

Loetke · 02-21-2015, 09:16 PM

Well, I guess I won't be buying anything from them now. That's just ridiculous.

mizzta21 · 02-21-2015, 09:19 PM

Quote:

Originally Posted by bgurk

Hello all, I'm currently having an issue getting a warranty replacement since I've been told that it's a minor issue and it was caused by metal plate coupler after being moulded.

They call it a manufacturing scar.

I'm located in Australia and just wondering if any owners around the globe came across similar scar.

Thank you

you should edit out your name and address thats on your first picture. for safety reasons of course

carma143 · 02-21-2015, 10:24 PM

Quote:

Originally Posted by mizzta21

you should edit out your name and address thats on your first picture. for safety reasons of course

I just private messaged him. Hopefully he notices before it's too late.

bgurk · 02-21-2015, 11:08 PM

Thanks for pointing that out... OMG

Ponwh · 02-22-2015, 02:15 AM

What are we looking for

mike7792 · 02-22-2015, 03:54 AM

Which company did you order these lights from?

extrashaky · 02-22-2015, 12:30 PM

Can you see it with the trunk closed?

I would consider that a defect and would keep fighting with them. A "manufacturing scar" is still a defect.

Or, you can make it the vendor's problem. Have you contacted the vendor to discuss getting a replacement from them? If you paid with a credit card, you can always dispute the charge for defective merchandise. If you paid with PayPal, you can open a dispute with them.

Kostamojen · 02-22-2015, 02:22 PM

Shit just checked mine, have the same issue....

Got them from FTeightysix ill contact them ASAP and put the stock lights back in so my car doesnt burn to the ground :|

edeekeos · 02-22-2015, 02:51 PM

I have that as well on my left tail, albiet much smaller. I noticed it day one, mine's not really an issue to me, but I understand the frustration. :/

Hope it all works out for you.

Kostamojen · 02-22-2015, 03:03 PM

Quote:

Originally Posted by edeekeos

I have that as well on my left tail, albiet much smaller. I noticed it day one, mine's not really an issue to me, but I understand the frustration. :/

Hope it all works out for you.

If its hot enough to melt hard plastic, its hot enough to catch fire... I wouldn't call that a non-issue.

TM · 02-22-2015, 03:11 PM

Quote:

Originally Posted by Kostamojen

If its hot enough to melt hard plastic, its hot enough to catch fire... I wouldn't call that a non-issue.

It seems like the issue is caused during the manufacturing process, not from the heat of the light.

I really hope this "scar" isn't the norm on the TOMS taillights. They're on my list to go.

edeekeos · 02-22-2015, 03:19 PM

Quote:

Originally Posted by Kostamojen

If its hot enough to melt hard plastic, its hot enough to catch fire... I wouldn't call that a non-issue.

Please explain what's melting it? As I stated, I noticed mine on DAY ONE, and it hasn't gotten any worse. Thus indicating it's a manufacturing defect. LOL, try reading once in a while.

02-21-2015, 08:44 PM	#1
bgurk Junior Member Join Date: Feb 2015 Drives: 86gts Location: Darwin Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Toms Tail light owners Hello all, I'm currently having an issue getting a warranty replacement since I've been told that it's a minor issue and it was caused by metal plate coupler after being moulded. They call it a manufacturing scar. I'm located in Australia and just wondering if any owners around the globe came across similar scar. Thank you Attached Images Last edited by bgurk; 02-21-2015 at 11:07 PM.

02-22-2015, 12:30 PM	#9
extrashaky Senior Member Join Date: Mar 2014 Drives: 2014 BRZ Limited Location: USA Posts: 4,045 Thanks: 1,100 Thanked 5,618 Times in 2,266 Posts Mentioned: 55 Post(s) Tagged: 1 Thread(s)	Can you see it with the trunk closed? I would consider that a defect and would keep fighting with them. A "manufacturing scar" is still a defect. Or, you can make it the vendor's problem. Have you contacted the vendor to discuss getting a replacement from them? If you paid with a credit card, you can always dispute the charge for defective merchandise. If you paid with PayPal, you can open a dispute with them. Last edited by extrashaky; 02-22-2015 at 07:36 PM.

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02-21-2015, 08:47 PM	#2
Zozr Senior Member Join Date: Dec 2013 Drives: White Location: US Posts: 116 Thanks: 20 Thanked 71 Times in 38 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	I'd be calling them every single day until they sent new ones. Sketchy company if they refuse to replace that obvious defect.

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02-21-2015, 11:08 PM	#6
bgurk Junior Member Join Date: Feb 2015 Drives: 86gts Location: Darwin Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Thanks for pointing that out... OMG

02-22-2015, 02:15 AM	#7
Ponwh Senior Member Join Date: Feb 2013 Drives: 4 wheels Location: Earth Posts: 168 Thanks: 20 Thanked 65 Times in 38 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	What are we looking for

02-22-2015, 03:54 AM	#8
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Kostamojen Senior Member Join Date: Oct 2011 Drives: 1993 Impreza w/ WRX Swap + FWD! Location: Roseville, CA Posts: 2,071 Thanks: 217 Thanked 951 Times in 500 Posts Mentioned: 31 Post(s) Tagged: 0 Thread(s)	Shit just checked mine, have the same issue.... Got them from FTeightysix ill contact them ASAP and put the stock lights back in so my car doesnt burn to the ground :\|

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