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[fooddude]

Originally Posted by Jenson May

2. I am sorry but that is proprietary information and I can not provide it to you. We have worked long and hard to find the optimum suppliers and can not just give that information out.

No worry, I totally understand ...can't say I didn't try

But..you think you can at least tell us which other Japanese/German coilover companies use your same parts/suppliers? (no need to tell us the actual, exact, top-secret supplier info) ...just tell us something vague, like: eg: tein uses the same upper pillowmount and shock body, hks uses the same strut mount, ohlins uses the same shims, kw uses the same shaft, etc. ...if you can't, it's cool... I just thought it woulda been cool to know which certain parts on an FA coilover were as good as other popular more expensive japanese/german coilovers.

[Vinnito1]

Dark card...any chance you have a better pic of the sheared off shaft? The type of failure I am seeing is the most likely due a crack starting the root of the thread possibly cause by a significant impact some time ago. I've seen this type of failure on other threaded shafts because it's the weakest point due having the highest moment because of its location and thus having the highest cyclical loading. I can see a part of the shaft cross section that has a small bit of corrosion and different areas that have different surface finished and textures. The finishes/textures tell the story of where the initial crack started, propagated due the cyclical loading, and finally failed.

Just my 2 cents since I didn't see a posted explanation.

[Jason@DSG]

Originally Posted by Vinnito1

Dark card...any chance you have a better pic of the sheared off shaft? The type of failure I am seeing is the most likely due a crack starting the root of the thread possibly cause by a significant impact some time ago. I've seen this type of failure on other threaded shafts because it's the weakest point due having the highest moment because of its location and thus having the highest cyclical loading. I can see a part of the shaft cross section that has a small bit of corrosion and different areas that have different surface finished and textures. The finishes/textures tell the story of where the initial crack started, propagated due the cyclical loading, and finally failed.

Just my 2 cents since I didn't see a posted explanation.

That's exactly what I thought too. The break point looks like previous damage that finally gave out hitting the big pot hole

[7thgear]

Originally Posted by fooddude

No worry, I totally understand ...can't say I didn't try

But..you think you can at least tell us which other Japanese/German coilover companies use your same parts/suppliers? (no need to tell us the actual, exact, top-secret supplier info) ...just tell us something vague, like: eg: tein uses the same upper pillowmount and shock body, hks uses the same strut mount, ohlins uses the same shims, kw uses the same shaft, etc. ...if you can't, it's cool... I just thought it woulda been cool to know which certain parts on an FA coilover were as good as other popular more expensive japanese/german coilovers.

seriously dude, at this point you're just being rude.

[fooddude]

Haha ..my bad.

[mav1178]

Originally Posted by Jason@DSG

I still have the utmost confidence in Fortune Auto's product and it's backed by an industry leading warranty of 5 years. If this sort of issue was common in any way, as a manufacturer they could never provide a warranty like that.

I'll bite.

http://www.fortune-auto.net/termsconditions.htm

Warranty

All Fortune Auto coilovers and products are for off road use or Motorsports use ONLY, and may never be installed on vehicles that will be driven on a public road or highway.

Fortune Auto North American products are covered by a 1 year limited manufacturers (non-transferable) warranty (from purchase date). This limited warranty covers parts and products that are only used in off road use or Motorsport environments. This limited warranty covers hard parts such as mounts and shock bodies. It also covers consumable parts such as seals, shafts, fluids and leaking shocks. This warranty is limited to the United States and Canada. Parts and labor are covered however shipping is not covered.

Generation 4&5 products are covered by a 5 year limited manufacturers (non-transferable) warranty limited to the United States and Canada. This limited warranty covers hard parts such as mounts, top hats, camber plates and shock bodies for 5 years from the purchase date. It also covers consumable parts such as seals, shafts, fluids, pillow ball mounts and leaking shocks 1 year from the purchase date. Parts and labor are covered however shipping is not covered.

Generation 4&5 hard parts are defined as: Lower Mounts, Locking Collars, Spring Seats, Spring Gaskets, Top Hats or Camber Plates and Hardware such as studs and bolts. All hard parts carry a 5 year limited warranty on Generation 4&5 shock absorbers.

Generation 4&5 consumable parts are defined as: Pillow balls, Piston Shafts, Jetting Assemblies, Shaft Seals, O-ring Seals, Shock Absorber Internals, Springs, Shock Absorber Oil, Shock Absorber Fluid & Gas Leaks. All consumable parts carry a 1 year limited warranty on Generation 4&5 shock absorbers.

Fortune Auto North America warranties its products to the original retail purchaser against defects in workmanship and material.

The warranty does not apply to the following:

1. Any products not purchased through authorized Fortune Auto North American dealers.

2. Any products that show abuse, improper installation or collision.

3. Any products that are used on public roads, highways, government maintained roads or non motorsport conditions.

4. Any products that have been altered in any way.

5. Any products that are not professionally installed.

6. Any products that show normal corrosion wear and tear.

I really do not like vague warranty terms that exclude "street use"... industry leading or not, 5 years of "on track" warranty isn't going to do any good if the item in question needs to be rebuilt after each race season under ideal conditions.

Does anyone care to clarify? Because "5 years" can be "5 minutes" as far as any prospective owners are concerned, when it comes to legal text.

-alex

[Jason@DSG]

Originally Posted by mav1178

I'll bite.

http://www.fortune-auto.net/termsconditions.htm



I really do not like vague warranty terms that exclude "street use"... industry leading or not, 5 years of "on track" warranty isn't going to do any good if the item in question needs to be rebuilt after each race season under ideal conditions.

Does anyone care to clarify? Because "5 years" can be "5 minutes" as far as any prospective owners are concerned, when it comes to legal text.

-alex

Alex,

I'm glad you brought this up. I'm going to have Fortune Auto clarify everything so there's no vague terms.

As a side note, they've warrantied and helped for every issue (honestly, VERY few issues with FA coilovers and FA) that we've come across. They're a really great company, as you can see from their reply and the fact they are replacing the OP's set.

Cheers,
Jason

[Jenson May]

Originally Posted by mav1178

I'll bite.

http://www.fortune-auto.net/termsconditions.htm



I really do not like vague warranty terms that exclude "street use"... industry leading or not, 5 years of "on track" warranty isn't going to do any good if the item in question needs to be rebuilt after each race season under ideal conditions.

Does anyone care to clarify? Because "5 years" can be "5 minutes" as far as any prospective owners are concerned, when it comes to legal text.

-alex

The on track warranty is merely for liability. Our suspension systems are not OEM components but are aftermarket parts. Many aftermarket part companies use the same wording such as "For off road use only". It is obviously up to the consumer on how and where they want to use their aftermarket parts.

We warranty our parts no matter where they are used. There has never been a single instance that we have not warrantied a part that was under warranty and used on the street. The only thing that we will not warranty are collisions (on track or on the street). We can immediately determine if the suspension was involved in a collision.

If you have any further concerns about our warranty policies, you can call our tech support team directly and they can walk you through it. We are not trying to deceive anyone here, just covering our bases

[Jaylyons1]

Originally Posted by Jason@DSG

Alex,

I'm glad you brought this up. I'm going to have Fortune Auto clarify everything so there's no vague terms.

As a side note, they've warrantied and helped for every issue (honestly, VERY few issues with FA coilovers and FA) that we've come across. They're a really great company, as you can see from their reply and the fact they are replacing the OP's set.

Cheers,
Jason

Did anything come of this? I'm considering pulling the trigger on some FA coil overs and want to try to get all the details first. Thanks!

[Jason@DSG]

Originally Posted by Jaylyons1

Did anything come of this? I'm considering pulling the trigger on some FA coil overs and want to try to get all the details first. Thanks!

Did you see the post right under my original one from "Jenson May" (Jenson May = Fortune Auto Rep)