Engine idle chirping (cricket) noise poll.

[Bad Habits]

Originally Posted by wdninja

I've tried two different dealers and I've gotten pushback at both. I really want these crickets gone, but they aren't being cooperative at all.

Pushback about what? Are you under warranty, is it because your car is modded? What reason are they giving you for not wanting to warranty a new car?

Some dealers are just worthless douchebags. Went thru the same thing with my dealer. Grade A asshats. Maybe you just need to a) escalate the issue higher up the food chain to the dealers management, SOA or their regional rep or b) find a different dealer to work with. I finally got a resolution thru the dealer I bought from and am waiting for the new pump to come in this week. And I have found a new dealer for all future issues.

[nalc]

Brought it to the dealer for an oil change, mentioned the chirping. I have found a gas station that's quiet, so I'd been using it, but there's still slight chirping. Tech said "it sounded fine" and refused to perform the TSB. Pretty ticked off. I played a tech a video on my phone I recorded one afternoon when it was chirping like crazy, but they still wouldn't do it.

Next time I get gas, I'm going to go to the gas station that's given me the most crickets, wait for it to get loud, then park in front of the dealership and run in screaming that I have a car emergency, to get someone out there to hear it.

I really don't get why having this shit done is like pulling teeth. Subaru has acknowledged the problem, issued a TSB. I've noticed the problem, recorded a video in which the crickets are clearly audible, and they've nicely told me to fuck off because "The tech thought it sounded fine". Bone stock drivetrain BTW, not even a drop-in filter or anything.

[s14sleepyeyez]

Take it to another dealership. It's most definitely a TSB.


Sent from my iPhone using Tapatalk

[mwjcyber]

Originally Posted by nalc

Brought it to the dealer for an oil change, mentioned the chirping. I have found a gas station that's quiet, so I'd been using it, but there's still slight chirping. Tech said "it sounded fine" and refused to perform the TSB. Pretty ticked off. I played a tech a video on my phone I recorded one afternoon when it was chirping like crazy, but they still wouldn't do it.

Next time I get gas, I'm going to go to the gas station that's given me the most crickets, wait for it to get loud, then park in front of the dealership and run in screaming that I have a car emergency, to get someone out there to hear it.

I really don't get why having this shit done is like pulling teeth. Subaru has acknowledged the problem, issued a TSB. I've noticed the problem, recorded a video in which the crickets are clearly audible, and they've nicely told me to fuck off because "The tech thought it sounded fine". Bone stock drivetrain BTW, not even a drop-in filter or anything.

^Your dealer sux. Call SOA (1-800-SUBARU3 (1-800-782-2783)) and tell them your dealer is refusing you service, they'll set them straight.


Went to my dealer. "Tech came up and said, your car chirps." So I respond yeah, that's why I'm here," to which he replies "lets get that fixed."

Of course pump is on backorder because all of you beat me to it.

[5AD86D]

You did the right think taking the video clip..have the service manager or adviser come out and listen to the sound when you get it in the service lane. Don't turn the vehicle off because they have to drive or warm the vehicle for 10 minutes to get the chirp to appear usually. What happens is,once you drop your car off...it sits in service car parking lot and cools off by the time they get to it. Once they pull it in...more times than not their is no chirp problem. I work at the dealer and our own shop foreman (head technician) is trying to deny them as well because I have found they are not listening to the TSB video clips to verify that the chirps are abnormal. It wont show on the TSB I posted (pretty sure it didnt) but there is a sound clip they can listen to and compare the chirp. I'm hearing he may even try to deny my own TSB pump when it arrives. Also for those of you who had pumps changed previously...something many don't know is that when your car comes back in for service for the same problem...they give it to the tech who ORIGINALLY did the work... these techs DON'T get paid for this and because they ALSO don't or may not notice a problem at the time they will send it back. Also the part itself is $1302 so they try not to warranty something that expensive if they cant/didnt find a problem.

[5AD86D]

Believe it or not...its not so much the case of them being a-holes as to why they don't help you. There are alot of factors as to why it may have been denied.

[cnk]

Originally Posted by 5AD86D

Also the part itself is $1302 so they try not to warranty something that expensive if they cant/didnt find a problem.

The HPFP lists for $588.46 and can be bought for $502.54 online. As for your other comments. . .may want to think about what you're saying. The tech's get paid regardless. I think what you're trying to say is that the dealership is not getting paid for the labor. IIRC, the parts aren't being paid for by the dealership either. They get reimbursed from Subaru. So it's only costing the dealership the tech's time. Since dealerships don't make any money off of warranty work, they often don't like doing it, but if that's the case, you need to find a different dealer because how you're treated after the sale of the car is just as important as how they treated you during the sale.

[FR-S Matt]

Originally Posted by nalc

Brought it to the dealer for an oil change, mentioned the chirping. I have found a gas station that's quiet, so I'd been using it, but there's still slight chirping. Tech said "it sounded fine" and refused to perform the TSB. Pretty ticked off. I played a tech a video on my phone I recorded one afternoon when it was chirping like crazy, but they still wouldn't do it.

Next time I get gas, I'm going to go to the gas station that's given me the most crickets, wait for it to get loud, then park in front of the dealership and run in screaming that I have a car emergency, to get someone out there to hear it.

I really don't get why having this shit done is like pulling teeth. Subaru has acknowledged the problem, issued a TSB. I've noticed the problem, recorded a video in which the crickets are clearly audible, and they've nicely told me to fuck off because "The tech thought it sounded fine". Bone stock drivetrain BTW, not even a drop-in filter or anything.

I've seen way more issues with Subaru doing this than Toyota.

[mwjcyber]

Originally Posted by cnk

The HPFP lists for $588.46 and can be bought for $502.54 online. As for your other comments. . .may want to think about what you're saying. The tech's get paid regardless. I think what you're trying to say is that the dealership is not getting paid for the labor. IIRC, the parts aren't being paid for by the dealership either. They get reimbursed from Subaru. So it's only costing the dealership the tech's time. Since dealerships don't make any money off of warranty work, they often don't like doing it, but if that's the case, you need to find a different dealer because how you're treated after the sale of the car is just as important as how they treated you during the sale.

Actually looks like Subaru is covering 1 hr labor on this repair. So dealer's have nothing to complain about.


WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following information:

LABOR DESCRIPTION LABOR OPERATION# FAIL CODE LABOR TIME
High-Pressure Fuel Pump R&R - A442-186 - DGC-25 - 1.0

[sierra]

Originally Posted by mwjcyber

Actually looks like Subaru is covering 1 hr labor on this repair. So dealer's have nothing to complain about.


WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following information:

LABOR DESCRIPTION LABOR OPERATION# FAIL CODE LABOR TIME
High-Pressure Fuel Pump R&R - A442-186 - DGC-25 - 1.0

I think you will find they pay about 50% of the hourly rate the dealer charges to retail customers. It's designed to make sure they aren't out of pocket doing warranty work but so they don't make a profit either, which is fair enough.

[5AD86D]

Originally Posted by cnk

The HPFP lists for $588.46 and can be bought for $502.54 online. As for your other comments. . .may want to think about what you're saying. The tech's get paid regardless. I think what you're trying to say is that the dealership is not getting paid for the labor. IIRC, the parts aren't being paid for by the dealership either. They get reimbursed from Subaru. So it's only costing the dealership the tech's time. Since dealerships don't make any money off of warranty work, they often don't like doing it, but if that's the case, you need to find a different dealer because how you're treated after the sale of the car is just as important as how they treated you during the sale.

I see how I could have been misunderstood because I failed to mention a few things... As for the tech not getting paid...when a car comes back for the SAME issue after they tried to fix it before ... they are required to look at the problem and correct it for free. They are not paid any additional labor to fix a problem that wasn't done right the first time. As for the part, regaurdless of online cost...no one here should be buying it because its a warranty issue. And yes my friend the warranty retail price is $1302 when we bill it (i know exactly what price you are seeing...u are correct also). if a part is ordered and is not used it adds to our obsolescence if its something that can/might have a high chance of layin on the shelf more than 60 days. (in this car 2% chance of the part staying that long) Parts managers can only send back 7% of inventory a month and are required to hold onto a part not needed after order at least 60 days. (sometimes less depending on dealership/ers) The more the item costs the less you can send back you dont need when your trying to get rid of things. Its not something you guys have to worry about obviously. (back on subject of pump) What everyone has to be sure they are doing is make them understand its not coming back to be re-inspected but to be replaced with the new Toyota replacement. I'll be willing to bet they wrote your car up as a re-inspection and the techs are thinking becuz they hear nothing and wont get paid to replace a part again they send it back. Our techs get 2.5 labor hours from Toyota for the job also i can assure you. Everytime an FRS comes in they give ours to the same master techs and I inquire about everything so I know what to possibly expect from mine. I dunno why Subaru's labor is less sorry.

[5AD86D]

One more thing...as for the price costing the dealership, you are correct and all I am implying is that its a high dollar warranty claim. Money is made off the parts though obviously....anything that goes across my counter, money is made off of... theres always a cost/list/msrp for everything

[cnk]

Originally Posted by 5AD86D

I see how I could have been misunderstood because I failed to mention a few things... As for the tech not getting paid...when a car comes back for the SAME issue after they tried to fix it before ... they are required to look at the problem and correct it for free. They are not paid any additional labor to fix a problem that wasn't done right the first time. As for the part, regaurdless of online cost...no one here should be buying it because its a warranty issue. And yes my friend the warranty retail price is $1302 when we bill it (i know exactly what price you are seeing...u are correct also). if a part is ordered and is not used it adds to our obsolescence if its something that can/might have a high chance of layin on the shelf more than 60 days. (in this car 2% chance of the part staying that long) Parts managers can only send back 7% of inventory a month and are required to hold onto a part not needed after order at least 60 days. (sometimes less depending on dealership/ers) The more the item costs the less you can send back you dont need when your trying to get rid of things. Its not something you guys have to worry about obviously. (back on subject of pump) What everyone has to be sure they are doing is make them understand its not coming back to be re-inspected but to be replaced with the new Toyota replacement. I'll be willing to bet they wrote your car up as a re-inspection and the techs are thinking becuz they hear nothing and wont get paid to replace a part again they send it back. Our techs get 2.5 labor hours from Toyota for the job also i can assure you. Everytime an FRS comes in they give ours to the same master techs and I inquire about everything so I know what to possibly expect from mine. I dunno why Subaru's labor is less sorry.

While I appreciate the background information on parts retention and back-end financials from a dealership perspective, I think you're still missing my point. The price of a part should be irrelevant because if the parameters of the TSB are met, then the remediation parts and repairs should be carried out. If the dealer is refusing to even acknowledge the issue because of what you listed as examples, then it's time to find a new dealership. . .one that actually values customer service.

[5AD86D]

Originally Posted by cnk

While I appreciate the background information on parts retention and back-end financials from a dealership perspective, I think you're still missing my point. The price of a part should be irrelevant because if the parameters of the TSB are met, then the remediation parts and repairs should be carried out. If the dealer is refusing to even acknowledge the issue because of what you listed as examples, then it's time to find a new dealership. . .one that actually values customer service.

Yes I agree completely. It annoys me as well to hear ppl are getting turned away. I myself am saying "WTF do they keep doing this to ppl when its all covered and an obvious issue thats already been approved for correction." But hey I only work in parts. Have a good day man.