Whiteline Com-c top mounts - Page 21 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

robot · 09-19-2013, 02:41 PM

Quote:

Originally Posted by feldy

Has anyone gotten a fixed set? @Whiteline keeps dodging my request on a damn refund. Getting pissed. This is probably going to have me never order parts from them again. what a damn waste.

Whiteline makes great stuff when they are on, but when they are off, bad things happen.

I remember with the wrx they made good endlinks and then changed manufacturers or plants or something and they instantly became crap.

feldy · 09-19-2013, 04:24 PM

Update from Jan.

The Com-Cs in their current form are still being tested.

We will most likely be redesigning the part for the ZN6 chassis.

Squishy86 · 09-27-2013, 01:14 PM

Update?

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

feldy · 09-27-2013, 09:13 PM

No but they better start giving damnd refunds I keep asking and they just keep fucking dodging the question. so shady

Quote:

Originally Posted by sabSquishy

Update?

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

mrk1 · 09-27-2013, 09:51 PM

same here, no direct answer to a refund

wootwoot · 09-28-2013, 05:27 PM

Are you guys contacting them by email? If so, call them. Then they cannot duck you.

Calum · 09-28-2013, 06:18 PM

Guys, they fucked up. They assumed that a design that has worked in the past, on a similar car that's actually heavier, would work here. Personally, I think that was a reasonable assumption. Unfortunately it didn't work out. They tried upgrading the bearing to the same bearing that's used in the OEM mounts, but with a better seal, that didn't work out either. Again, that seemed like a reasonable assumption. Now they're taking their time to make sure they cover their asses by getting it right. I'm very certain that this embarrassment is not something they've taken lightly.

At no point have they asked anyone to pay for shipping or tried to say this wasn't their fault. They did ask that people investigate the cause before they realized how prevalent the issue was. Again I can't blame them for that. But as soon as the issues became known to not be limited to isolated incidences, they readily did everything they could to help their customers.

As customers we bought and installed a product. As soon as we installed the product we lost the chance at a refund. At this point though, I think it would be cheaper for Whiteline to refund the money. Instead they are doing their best to honor the warranty. While I'm disappointed that they sold me a defective product, I can understand their reasoning for believing it would work. As early adopters, we all should be aware that things like this are a possibility. You can do all the FEA in the world and still have failures. There is a difference between a computer model and real life.

One thing that I haven't heard from Whiteline, but from their actions I don't feel I need to inquire about, is if they will restart our warranty period when we do receive the finished product.

wparsons · 09-29-2013, 09:42 AM

If you check their website they've also pulled the FRS/BRZ/GT86 from the vehicle list the original mounts work with, they're definitely trying to make it right on some level.

feldy · 10-13-2013, 04:30 PM

Any updates from anyone on these? I would have to disagree with you on the refunds. I went through 4 of these in 4 months. the last set lasted 24 hours before going to shit. They just keep fucking dodging the questions. at this point I chalked the 200 dollars as a learning experience that whiteline will never see another dime from me.

Quote:

Originally Posted by Calum

Guys, they fucked up. They assumed that a design that has worked in the past, on a similar car that's actually heavier, would work here. Personally, I think that was a reasonable assumption. Unfortunately it didn't work out. They tried upgrading the bearing to the same bearing that's used in the OEM mounts, but with a better seal, that didn't work out either. Again, that seemed like a reasonable assumption. Now they're taking their time to make sure they cover their asses by getting it right. I'm very certain that this embarrassment is not something they've taken lightly.

At no point have they asked anyone to pay for shipping or tried to say this wasn't their fault. They did ask that people investigate the cause before they realized how prevalent the issue was. Again I can't blame them for that. But as soon as the issues became known to not be limited to isolated incidences, they readily did everything they could to help their customers.

As customers we bought and installed a product. As soon as we installed the product we lost the chance at a refund. At this point though, I think it would be cheaper for Whiteline to refund the money. Instead they are doing their best to honor the warranty. While I'm disappointed that they sold me a defective product, I can understand their reasoning for believing it would work. As early adopters, we all should be aware that things like this are a possibility. You can do all the FEA in the world and still have failures. There is a difference between a computer model and real life.

One thing that I haven't heard from Whiteline, but from their actions I don't feel I need to inquire about, is if they will restart our warranty period when we do receive the finished product.

cnk · 10-13-2013, 05:30 PM

Haven't heard anything. I plan on emailing them tomorrow for an update.

Sent from my SAMSUNG-SM-N900A using Tapatalk

feldy · 10-22-2013, 12:43 PM

I emailed them last week. Never heard back. Very unhappy about this. what a sham.

Quote:

Originally Posted by cnk

Haven't heard anything. I plan on emailing them tomorrow for an update.

Sent from my SAMSUNG-SM-N900A using Tapatalk

cnk · 10-22-2013, 12:56 PM

I got a response:

Thank you for your patience. Last word I got from engineering was that the parts are still under development.

We have since pulled the listing for the KA335 from the BRZ/FRS line up until the problem can be rectified.

I’ll let you know once I hear anything else.

feldy · 10-22-2013, 02:36 PM

Thats more then I got.

Quote:

Originally Posted by cnk

I got a response:

Thank you for your patience. Last word I got from engineering was that the parts are still under development.

We have since pulled the listing for the KA335 from the BRZ/FRS line up until the problem can be rectified.

I’ll let you know once I hear anything else.

lp87 · 10-22-2013, 02:39 PM

Hey guys I have the com-c top mounts and kw v3's not yet installed on my car and am worried. Should I even bother to install them or should I just try to go with another top hat? Don't want to go through the trouble of installing and getting an alignment if they're just going to need to be returned

09-19-2013, 04:24 PM	#282
feldy Senior Member Join Date: Aug 2011 Drives: 2013 FRS Asphalt Location: SF Bay Area Posts: 1,155 Thanks: 309 Thanked 335 Times in 212 Posts Mentioned: 21 Post(s)	Update from Jan. The Com-Cs in their current form are still being tested. We will most likely be redesigning the part for the ZN6 chassis. __________________ 2013 Scion FR-S AT Picked up 5/30/2012

09-27-2013, 01:14 PM	#283
Squishy86 Senior Member Join Date: Jul 2012 Drives: Your Car Location: San Diego Posts: 439 Thanks: 461 Thanked 225 Times in 115 Posts Mentioned: 5 Post(s)	Update? Sent from my SAMSUNG-SGH-I337 using Tapatalk 2 __________________ http://instagram.com/squishy_86

09-27-2013, 09:51 PM	#285
mrk1 Senior Member Join Date: Mar 2013 Drives: Sterling BRZ Ltd Location: New England Posts: 1,702 Thanks: 403 Thanked 1,389 Times in 671 Posts Mentioned: 21 Post(s)	same here, no direct answer to a refund __________________ The Build Thread GT28RS - eBoost2 - 3.91 Final Drive - Supra LSD

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09-28-2013, 05:27 PM	#286
wootwoot Senior Member Join Date: Jul 2012 Drives: FRS Location: Cali Posts: 1,558 Thanks: 188 Thanked 462 Times in 264 Posts Mentioned: 9 Post(s)	Are you guys contacting them by email? If so, call them. Then they cannot duck you.

09-28-2013, 06:18 PM	#287
Calum That Guy Join Date: Dec 2011 Drives: 2013 asphalt FRS MT Location: Halifax, Nova Scotia Posts: 4,865 Thanks: 5,058 Thanked 2,868 Times in 1,499 Posts Mentioned: 82 Post(s)	Guys, they fucked up. They assumed that a design that has worked in the past, on a similar car that's actually heavier, would work here. Personally, I think that was a reasonable assumption. Unfortunately it didn't work out. They tried upgrading the bearing to the same bearing that's used in the OEM mounts, but with a better seal, that didn't work out either. Again, that seemed like a reasonable assumption. Now they're taking their time to make sure they cover their asses by getting it right. I'm very certain that this embarrassment is not something they've taken lightly. At no point have they asked anyone to pay for shipping or tried to say this wasn't their fault. They did ask that people investigate the cause before they realized how prevalent the issue was. Again I can't blame them for that. But as soon as the issues became known to not be limited to isolated incidences, they readily did everything they could to help their customers. As customers we bought and installed a product. As soon as we installed the product we lost the chance at a refund. At this point though, I think it would be cheaper for Whiteline to refund the money. Instead they are doing their best to honor the warranty. While I'm disappointed that they sold me a defective product, I can understand their reasoning for believing it would work. As early adopters, we all should be aware that things like this are a possibility. You can do all the FEA in the world and still have failures. There is a difference between a computer model and real life. One thing that I haven't heard from Whiteline, but from their actions I don't feel I need to inquire about, is if they will restart our warranty period when we do receive the finished product.

10-13-2013, 05:30 PM	#290
cnk Senior Member Join Date: Aug 2012 Drives: '13 DGM BRZ Limited Location: NJ Posts: 1,202 Thanks: 59 Thanked 547 Times in 339 Posts Mentioned: 8 Post(s)	Haven't heard anything. I plan on emailing them tomorrow for an update. Sent from my SAMSUNG-SM-N900A using Tapatalk

10-22-2013, 12:56 PM	#292
cnk Senior Member Join Date: Aug 2012 Drives: '13 DGM BRZ Limited Location: NJ Posts: 1,202 Thanks: 59 Thanked 547 Times in 339 Posts Mentioned: 8 Post(s)	I got a response: Thank you for your patience. Last word I got from engineering was that the parts are still under development. We have since pulled the listing for the KA335 from the BRZ/FRS line up until the problem can be rectified. I’ll let you know once I hear anything else.

10-22-2013, 02:39 PM	#294
lp87 Senior Member Join Date: Jul 2013 Drives: 2013 swp brz Location: Mclean, Virginia Posts: 393 Thanks: 38 Thanked 60 Times in 45 Posts Mentioned: 0 Post(s)	Hey guys I have the com-c top mounts and kw v3's not yet installed on my car and am worried. Should I even bother to install them or should I just try to go with another top hat? Don't want to go through the trouble of installing and getting an alignment if they're just going to need to be returned

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