"Subaru seems to have lost your car"

[Chee-Hu]

Would running the VIN through Carfax pull up some sort of information, or is it too soon? Just a thought.

[thill]

I can track an iPad or iPhone as it gets built in China and sent out for shipping in the US, but SOA can't track a $28K car???

[sklimo]

Real sorry OP hope everything works out for you.

If this happened to me I would be like

[AznBRZer]

Originally Posted by thill

I can track an iPad or iPhone as it gets built in China and sent out for shipping in the US, but SOA can't track a $28K car???

This made me LOL IRL YOLO BRBBQ

[boxer 2.5]

Ugh.. Subaru... Worst customer service... EVER

[u/Josh]

Originally Posted by Pete156

SOA is clueless. No help at all in my case. They told me my car was in transit, yet the car didn't arrive for another three months. I think your car isn't even built yet.
Mine only took seven months once ordered!

Its a 2013. If it's not built by not I don't think it would ever be built.

Originally Posted by Marcoscrdo

I wanna know what happens next.., but no one thought maybe these guys may have gotten mixxed up between letters or numbers? I would of asked to personally see the car that was shipped. I would of been pretty upset too.. I hope they figure out what happened and you get your BRZ very soon!

I don't think they have me the wrong VIN because I checked it in the VIN decoder and it seems right. The only potential spot for error would be in the serial number.

[rice_classic]

If you don't use this opportunity to pursue a good discount on a BRZ, then you should also not pursue any career in sales.

Here's the first words I would use when I speak with the General Manager and nobody other than the GM.

"Look, I'm really upset. The whole point of putting down a deposit as a consumer is to reserve something. Not only are you holding my money while I have nothing to show for it, but now you're wasting my time and I feel like I'm being yanked around, and that's not a feeling I appreciate. I accept that people make mistakes, it happens, but what determines their quality is not that absence of mistakes but how they are corrected. I'm willing to overlook and forgive this mistake if you can offer me a discount on a car that justifies the time I have wasted in this, and it has been a lot of time from my perspective. I would like a minimum of $2k off the purchase price I've previously agreed to otherwise I'd like my deposit back immediately, before I leave today so that I can give my tens of thousands of dollars to a dealership that will treat it and me with the appropriate amount of respect."


I did a similar thing when I bought my FRS. I specifically noted I did not want the "port installed options" which were like an extra $1k or so. I specifically documented that. When my car showed up it had the options on it (like the Scion rear bumper applique). They told me they cannot discount the car because of "Pure Pricing". I said, "well then, I don't see any other option than this... You can give me $1000 more for my trade in than we previously agreed to and I will overlook this mistake and take the car." Had I not known someone who had the ear of the GM, I probably would have not got the extra money for the trade in and I would have left there with my deposit and given my money to another dealership. It's a $25k car from a dealership, not a little fly by night parking lot sales group. If they can't respect your bottom line then absolutely, under no condition should you respect theirs.

[White64Goat]

If Subaru says they have no record of that VIN number, then I'd have to ask the GM just where did they get that VIN from. Someone somewhere pulled a boner and you are now getting the run around. I can still get info on cars built 40+ years ago and they are telling you they have no record of that VIN number.................uh, 2+2 isn't adding up to 4 if you get my drift.

[kakarot1657]

If that happened to me after waiting 4 months for mine I would of ripped that dealership a new one.

I would be taking time off of work making sure they make things right. I wouldn't leave without being compensated for my time wasted.

[Opie]

u/Josh - Hate to be the bearer of bad news but seeing as how the VIN disappeared from the system, something happened to the car while in transit. It was not sold to someone else, or delivered to another dealer or the VIN would still show in the system.

This doesn't happen very often, but the same thing happened to my In-laws, they special ordered a 2012 Outback, got the VIN and estimated delivery date. I tracked the car for them every step of the way. 3 Days before the estimated delivery date it completely disappeared from the system...found out later when it was being unloaded from the train it fell off the ramp...no really, it fell off, rolled over and was damaged beyond repair.

SOA did end up rushing another Outback to us with the same color/options, etc., but it took about two weeks additional.

This is truly out of your dealerships control, let them work to resolve it. Your dealer needs to call their distribution rep, they will know what happened...

[Kelbyat07]

Sounds like a scary mystery story to me. If they can't find it then just order another one, hopefully it won't be lost this time.

[White64Goat]

I found your car.............



Oh.....what.........wait........oh, that's not your car? Sorry.........

[Porsche]

Are you certain that the GBS BRZ that finally DID arrive is not yours? Maybe that's the car intended for you, but they just noted the incorrect VIN on your paperwork when you placed your deposit.

Have they sold that BRZ that just came in?

If they sold the car intended for you, through a "clerical error," then you have a bargaining advantage. Although, it's getting late to get a new 2013 model, I'd think. Maybe a discount on a new 2014 is in order?

The 2014 will be worth more on resale a few years down the road, probably more than the discount on a 2013 today. I'd get the 2014, myself. YMMV of course, especially if you had your heart set on the Galaxy Blue.

[spc2125]

Should have bought from Clint...


But seriously, definitely try and get a major discount because thats horseshitt.
That's not how you do business. If my business were to make a mistake, I would do everything I could to make it up to them so they dont have a single bad thing to say about my dealership.