"Subaru seems to have lost your car"
 

So about a month ago I placed a deposit with my local dealer to hold a Galaxy Blue BRZ due to arrive 9/30. I walked out that day with VIN in hand. So I called a few days before the car was supposed to arrive to make sure everything was on track and they said nothing has changed on their end and the car should be in on the 30th (yesterday). So on the 30th I get a call around 3:00 (I planned to pick the car up after work) and it is my salesman. He says that he got a call saying that the delivery truck the car was on was running late and that it may not be delivered before the dealer closed that night. I was disappointed but I said that was fine and I would pick up the car the next day (Today).

So I get off work today and call the dealer and I am told that my car is in, but they weren't able to PDI it so it couldn't be sold. Again, I was disappointed, but I had some alternate plans for the night so I wasn't too upset and I said I'd come by tomorrow after work to get the car. About an hour later I get a call from my salesman again. He said he went to go double check what was going on with the car and that the car that he saw come in was actually not my car (VINs dont match). Further, my car hasn't come in at all. So he checked the status and apparently Subaru has no record of the car after it was checked in at port. According to him, Subaru has lost the car and the dealer is now in contact with higher ups to track it down.

Does this even happen? Anyone at a dealer want to punch in my VIN and check the status?

I have a feeling your dealer sold the car to someone else... could be by accident.

Tell them that you sold your daily driver already in preparation and they owe you a loaner BRZ. Otherwise I'm thinking they owe you a discount on the next one unless they can "find" your car. Hey, they put you between a rock and a hard spot, right? :-)

Possible.. but I've had the VIN for a month. If they 'find' the car but it has a different VIN, or they say they can't find it but they dealer traded for a different one then I would start to think there was a very real chance that happened. Also I would be pissed.


They know my daily driver situation. Although if they try to sell me a different car I may hold out for a discount. If it actually was a mistake I don't mind, but if it was a mistake then they will find the car with the VIN I have a deposit on.

There is a chance they could have sold to someone else at which point go buy from another dealer and make sure to let them know that you won't waste your time going back to that dealership ever again.

Oh and see if the brz that came in has the vin that was reserved for you, go unanounced and walk the lot.

I just checked their online inventory and it doesn't show any GBS in stock or in transit.

If it was a car that was ordered or reserved more than likely they wouldn't bother putting it online since its pretty much sold already the dealership I worked for certainly doesn't

Sounds really shady. I am with the others in thinking the dealer may have sold it to someone else. I would start looking around at other dealers and have a backup plan in case your dealer "cannot find the car".

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Sounds to me like they sold it to someone else by accident. But I can't say for certain; call the SoA hotline and make an inquiry. If the dealer is pulling something shady they'll end up taking heat for it from both you and Subaru in the end.

Just called the SOA customer service line. They say they have no record of that VIN in their system. Unfortunately, I didn't think to ask if cars are removed from the system when they are sold. They are opening a case to look into it and will call me back within 5 business days. I would hope this would be sorted by then.

Make sure to get the good mats and mudflats for your trouble..

I wanna know what happens next.., but no one thought maybe these guys may have gotten mixxed up between letters or numbers? I would of asked to personally see the car that was shipped. I would of been pretty upset too.. I hope they figure out what happened and you get your BRZ very soon!

SOA is clueless. No help at all in my case. They told me my car was in transit, yet the car didn't arrive for another three months. I think your car isn't even built yet.
Mine only took seven months once ordered!