Called scion dealer to take FRS in for CEL and SL they don`t have loaner cars. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

speedy racer · 08-30-2012, 09:30 AM

I always thought dealers suppose to give you loaner car if under warranty. Plus my car probably going to be in shop for weeks waiting on parts from what I read. This stealership is part of sorry sonic group.

jadewbj · 08-30-2012, 09:41 AM

This is where calling corporate is due. You should 100% get a loaner for this issue.

Justin.b · 08-30-2012, 09:44 AM

Loaners were always a perk of the premium brands, but trickled down a bit when the economy was cranking a few years ago. I'm assuming the lower end brands have cut down on that because I'm seeing more and more of the dealer shuttle vans driving around these days.

-Justin

speedy racer · 08-30-2012, 09:59 AM

Yea I called Scion their policy is free loaner if car under warranty. I started a case file with scion rep. Plus I didn`t buy from them.

speedy racer · 08-30-2012, 10:14 AM

Called other scion dealer across town, they told me drop it off and they give me loaner. This is a hendrick dealer alot more customer servive oriented than any sonic group dealer.

vobla6.0 · 08-30-2012, 11:39 AM

Quote:

Originally Posted by speedy racer

I always thought dealers suppose to give you loaner car if under warranty. Plus my car probably going to be in shop for weeks waiting on parts from what I read. This stealership is part of sorry sonic group.

Some do, some dont I think...
That is the reason its called a "courtesy car" (courtesy= show of politeness via action)...

I never dealt with a dealer in my short life, and I was first under the naive impression that in such a purchase one would be able to demand a car of equal value (as in, FRS breaks down... you can push your rights for another FRS)

But usually, even if you get a courtesy car, it is the car that has the least probability of being bought of the lot during your repair time (sh1ttiest car on the lot)... as by giving you a loaner, they hurt their chances of making a larger profit. This is also the reason why not all dealerships are obligated to give you that courtesy car.

Justin.b · 08-30-2012, 11:52 AM

The luxury brands often use the loaner as a way to give you en extended test drive of a model up from your present one.

-Justin

speedy racer · 08-30-2012, 12:04 PM

I don`t think anybody reads all fine print docs. It would tkae you 2 hrs to read all docs.

Justin.b · 08-30-2012, 12:04 PM

You'll spend more than 2 hours trying to arrange alternate transportation.

-Justin

speedy racer · 08-30-2012, 12:11 PM

Justin Beiber what your problem bro?

08-30-2012, 09:30 AM	#1
speedy racer Senior Member Join Date: Aug 2012 Drives: 92 lexus sc300 > whiteout MT FRS Location: charlotte nc Posts: 221 Thanks: 38 Thanked 56 Times in 29 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Called scion dealer to take FRS in for CEL and SL they don`t have loaner cars. I always thought dealers suppose to give you loaner car if under warranty. Plus my car probably going to be in shop for weeks waiting on parts from what I read. This stealership is part of sorry sonic group.

08-30-2012, 09:44 AM	#3
Justin.b Senior Member Join Date: Aug 2012 Drives: 13 Hot Lava, 01 Miata, 09 Outback Location: Boston Posts: 674 Thanks: 42 Thanked 377 Times in 196 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Loaners were always a perk of the premium brands, but trickled down a bit when the economy was cranking a few years ago. I'm assuming the lower end brands have cut down on that because I'm seeing more and more of the dealer shuttle vans driving around these days. -Justin __________________

08-30-2012, 11:52 AM	#7
Justin.b Senior Member Join Date: Aug 2012 Drives: 13 Hot Lava, 01 Miata, 09 Outback Location: Boston Posts: 674 Thanks: 42 Thanked 377 Times in 196 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	The luxury brands often use the loaner as a way to give you en extended test drive of a model up from your present one. -Justin __________________

08-30-2012, 12:04 PM	#9
Justin.b Senior Member Join Date: Aug 2012 Drives: 13 Hot Lava, 01 Miata, 09 Outback Location: Boston Posts: 674 Thanks: 42 Thanked 377 Times in 196 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	You'll spend more than 2 hours trying to arrange alternate transportation. -Justin __________________

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08-30-2012, 09:59 AM	#4
speedy racer Senior Member Join Date: Aug 2012 Drives: 92 lexus sc300 > whiteout MT FRS Location: charlotte nc Posts: 221 Thanks: 38 Thanked 56 Times in 29 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Yea I called Scion their policy is free loaner if car under warranty. I started a case file with scion rep. Plus I didn`t buy from them.

08-30-2012, 10:14 AM	#5
speedy racer Senior Member Join Date: Aug 2012 Drives: 92 lexus sc300 > whiteout MT FRS Location: charlotte nc Posts: 221 Thanks: 38 Thanked 56 Times in 29 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Called other scion dealer across town, they told me drop it off and they give me loaner. This is a hendrick dealer alot more customer servive oriented than any sonic group dealer.

08-30-2012, 12:11 PM	#10
speedy racer Senior Member Join Date: Aug 2012 Drives: 92 lexus sc300 > whiteout MT FRS Location: charlotte nc Posts: 221 Thanks: 38 Thanked 56 Times in 29 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Justin Beiber what your problem bro?

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