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-   Scion FR-S / Toyota 86 GT86 General Forum (https://www.ft86club.com/forums/forumdisplay.php?f=2)
-   -   Called scion dealer to take FRS in for CEL and SL they don`t have loaner cars. (https://www.ft86club.com/forums/showthread.php?t=16055)

speedy racer 08-30-2012 09:30 AM

Called scion dealer to take FRS in for CEL and SL they don`t have loaner cars.
 
I always thought dealers suppose to give you loaner car if under warranty. Plus my car probably going to be in shop for weeks waiting on parts from what I read. This stealership is part of sorry sonic group.

jadewbj 08-30-2012 09:41 AM

This is where calling corporate is due. You should 100% get a loaner for this issue.

Justin.b 08-30-2012 09:44 AM

Loaners were always a perk of the premium brands, but trickled down a bit when the economy was cranking a few years ago. I'm assuming the lower end brands have cut down on that because I'm seeing more and more of the dealer shuttle vans driving around these days.

-Justin

speedy racer 08-30-2012 09:59 AM

Yea I called Scion their policy is free loaner if car under warranty. I started a case file with scion rep. Plus I didn`t buy from them.

speedy racer 08-30-2012 10:14 AM

Called other scion dealer across town, they told me drop it off and they give me loaner. This is a hendrick dealer alot more customer servive oriented than any sonic group dealer.

vobla6.0 08-30-2012 11:39 AM

Quote:

Originally Posted by speedy racer (Post 411850)
I always thought dealers suppose to give you loaner car if under warranty. Plus my car probably going to be in shop for weeks waiting on parts from what I read. This stealership is part of sorry sonic group.

Some do, some dont I think...
That is the reason its called a "courtesy car" (courtesy= show of politeness via action)...

I never dealt with a dealer in my short life, and I was first under the naive impression that in such a purchase one would be able to demand a car of equal value (as in, FRS breaks down... you can push your rights for another FRS)

But usually, even if you get a courtesy car, it is the car that has the least probability of being bought of the lot during your repair time (sh1ttiest car on the lot)... as by giving you a loaner, they hurt their chances of making a larger profit. This is also the reason why not all dealerships are obligated to give you that courtesy car.

Justin.b 08-30-2012 11:52 AM

The luxury brands often use the loaner as a way to give you en extended test drive of a model up from your present one.

-Justin

speedy racer 08-30-2012 12:04 PM

I don`t think anybody reads all fine print docs. It would tkae you 2 hrs to read all docs.

Justin.b 08-30-2012 12:04 PM

You'll spend more than 2 hours trying to arrange alternate transportation.

-Justin

speedy racer 08-30-2012 12:11 PM

Justin Beiber what your problem bro?


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