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A good example would be programming a key fob or tpms sensors... Had a key stop working on my Scion tC and I found the process that needed to be done to reset the key to remotely unlock the car... Had to open and close the door a few times, roll the windows up and down, ect., ect.
Once done my time was 10 mins, long story short I had contacted multiple dealers (4) to reset my key (before attempting it myself) and was told that it would take 1.1 hours and that would be "rounded up" to 2.0 hours thus racking up a $220 bill from the dealership (Keep in mind this took me literally 10 minutes to complete).
I think that the major flaw with service departments is that most "round up" to the nearest hour, yes it makes balancing the books easier and makes money but in the end it's sketchy, obviously you aren't going to charge an ammount that you only break even with but when it's 200% over "breaking even" thats when you get into screwing people out of money just because you can. Just my $.02
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