Quote:
Originally Posted by Juanito08
As much as I agree with you two 100%, the only reason I've gone to bestbuy is simply because it's a major company that if anything woes wrong for any reason they will pay for the damages. If I took it to a small shop not saying they'll do a bad job but if they Fk something im sure there going to try to get out of paying for the damages. 3 years back I got my alarm/remote starter installed at bestbuy. The car (Tc) had less then 400 miles and they scratched the side skirt a deep small scratch. Could not be seen if the door was closed. I told the guy about it and he called the manager, manager took pictures of the damage and told me to get an estimate of the damage. So I did and next day I got a refund for the alarm install and in top if that I got a check for the damage. Really good customer service never did they try to talk there way out of it or try to blame me in any way.
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I will go ahead and say I have seen many jobs where Best Buy has absolutely destroyed vehicles and left the customers hanging, although sometime they will foot the bill. For example I currently have a Ford Lightning in my shop that Best Buy installed a remote start and alarm in and the vehicle CAUGHT ON FIRE, the entire underside of the dash on the drivers side was melted away. It caused around 7k in damages, and best buy is paying 2k. I would NEVER trust a vehicle to them. Period.
About small shops, my shop has been in business for almost 45 years and we carry a lifetime warranty. If we damage a vehicle we will pay for it. This has happened before, nobody's perfect. For example one of our installers had a brain fart and broke a Porsche door handle, we ordered a replacement and went to the customers house to replace it for him, no charge to the customer, but he did give us some beer
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I am not saying all small shops will be this helpful, but if you find a good shop, they will be 1,000,000 times better than a place like best buy.