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I don't think I ever got an official survey from/on behalf of Subaru themselves. I did get one from JD Power and another from some other marketing data firm, but no mention of Subaru associated with it. I also got one from JD Power at the one-year point.
I don't mind filling those out because, as mentioned already, I hope my data points might get pilled on to others in an attempt to make the car better. Hopefully enough "your infotainment system sucks" and "the speakers are terrible" comments will catch someone's attention.
I too don't bother with the dealer surveys. I'm rarely satisfied with my experience, and the whole "if it's not a 10 we've failed and please reach out to me" is a farse and a waste of my time.
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