Quote:
Originally Posted by JesseG
I agree, Toyota and Subaru, or any auto maker, can’t be expected to pay for every dealer screw up. If a dealer drives your car into an embankment, the dealership needs to make that right. But the J02 recall clearly was above the heads of many dealerships and techs. There was confusion from home base in Japan what even needed to be done. It was a fairly complex fix. It’s easier to look at it now and say “oh yeah X part and X part need to be replaced, no big deal!” The right thing for Toyota/Subaru to do would have been to get those customers out of those cars completely, or cover all the costs. But corporations rarely do the right thing. Unless you are paying a premium. Would Lexus even dream of doing that to its customers? And it’s practically the same company.
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There was no confusion over what needed to be done. They released very specific instructions on how to remove and reinstall the springs and seal the engine back up. Any half decent backyard mechanic could do it if they just paid attention. It is a simple valve spring replacement not some unknown sorcery and the screw ups had nothing to do with the actual task.
Now they should have given new cars to those that the DEALERS screwed up? How in the world is that the ""right thing"? That is the road to bankruptcy since no person in their right mind would buy their stocks.
Lexus would likely do the exact same thing under the circumstances. The only difference would be that Lexus owners would be smart enough to go after the people actually responsible instead of trying to rationalize why the car companies should cover it.