Quote:
Originally Posted by HunterGreene
Your example is a little extreme. With manufacturer warranties, the way it works is that they diagnose the problem, then call in a "warranty rep" from the region to inspect the car and review with the techs what the cause of problem was. If they can't show a direct link, as in literally a physical link between the mod and the damage, they will likely accept your claim.
Maybe I am taking things too literally, but In the case of an aftermarket intake affecting the transmission, there would have had to be something that showed, directly, that the intake had damaged the transmission. Without a dyno in the shop (which, last I checked, most shops don't have), they can't prove that the intake is creating enough HP/torque to damage the transmission.
There has to be solid data that shows the causality, or they are opening themselves up to lawsuits.
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Dealerships are independent of Subaru of America (SoA) and any warranty work they perform are paid for by Subaru to the dealership. The difference is dealerships get paid only a fraction of what they would typically get from a customer paying out of pocket. In the dealership's eyes, it is in their best interest to deny warranty work if they are busy working on other revenue generating repairs or maintenance work. Reps are only called in for major work, and that's just the dealership making sure that SoA would over the cost of the repair to the dealership, so they don't get screwed/denied payment by SoA. Neither the dealership or the SoA rep are in it for the sake of the owner of the car. They are there to get the customer and the car in and out as soon as possible since warranty work isn't a revenue generating business.
With the above example, this has happened, not saying its likely, but it has happened before. Being an Evo owner, I'm no stranger to dealerships denying warranty work. They don't have to throw any car on the dyno. They flat out just deny doing the repair. Most folks don't have a 2nd car to drive while this gets settled. You can try suing them or taking them to court, but good luck finding a lawyer to take on your (relatively) pliddly case, not to mention the added time/expenses on your side, while your car still sits there broken/depreciating away.
All I'm saying is...modify anything, and its ammunition for the dealership/SoA to deny warranty work.