I think people are making overly simplistic references to ads. I didn't see this ad and think 'I just bought a racecar'.
Quote:
Originally Posted by Tcoat
There is no law that says they have to make such a statement in the ads. It is very clearly stated in the warranty documents.
As I have said I am not supporting their use of track events in their advertising materials but you guys are trying to create a loop hole where there really isn't one.
No the ads do not say your warranty could be denied if you track but they don't say "Ya beat it up we got your back" either.
The ads are just ads not operating instructions.
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That's just the thing. The warranty documents do NOT state this clearly. They do say there is an exclusion for misuse and neglect. In which parallel universe is a HPDE event misuse of a sports car? The advertising only gives
context for an appropriate use. The warranty handbook is the definitive measure and it doesn't say anything.
People are using the Nissan example of using r35 using launch control voiding the warranty. If it says that in the documentation fair enough. I'd be completely fine with that if they make it clear.
My problem is nowhere does it say in the warranty docs that HPDE and track days affect their warranty. Only after I had a failure and pressed for a response, they came back with their own definition of misuse which is to do the same things they show the car doing in the advertising!
I'm a pretty open-minded and fair guy and honestly I don't think I'm asking for too much. Clear and timely communications, treating the customer with respect. All my communications with them were factual, complimentary and without emotion. But Toyota treated me like a second-class citizen during this process. It was only when the VCAT case was approaching did they change their mind about the warranty. They still refused to document why they denied the warranty claim despite multiple telephone and written requests to do so and they still won't give me a straight answer on whether a HPDE event voids the warranty except to say it's up to them to decide that if something breaks again in future.
Don't care how good the car is or what engineering marvel they come up with next, the post-sales experience for me was so bad it's turned me off the brand for life.