Quote:
Originally Posted by Gunman
Have you talked to Aaron, in the design department? @ Hotchkis
I've spoken with John Hotchkis many times, and he seems like a good guy, I would hope his company is too. If it is a product problem, I'd expect them to stand behind it, or at least have an interest in seeing what happened. |
Quote:
Originally Posted by renfield90
Yeah, Hotchkis was particularly unhelpful when I broke one of their adjustable endlinks (my fault). Didn't want to sell me what I needed, which was just a single endlink - it was buy a whole new pair or nothing.
They also flat out didn't return my email when I snapped one of their sway bar brackets and wanted to see if I could get just one bracket to fix it. Again, not trying to make a warranty claim, just trying to exchange money for parts I need.
There are lots of other good options for camber plates that you should explore. You don't need to stay with Hotchkis. Racecomp is a good company that stands behind its products and supports its racers. I'm running these and they've done well for me so far: http://www.racecompengineering.com/i....html?___SID=U |
My friend who's a development driver for Hotchkis told me he talked to John Hotchkis himself a month ago after I had a hard time convincing their sales department to sell me a replacement bearing and he said John said that's not how he wants his company to operate and I should have been able to buy the parts I needed from them without a problem. My friend suggested I talk to Drew, the head of sales and mention that. I called and asked for Drew and they told me he was in a meeting. I left him a message and have yet to get a call back. I've given up on Hotchkis at this point. Maybe their head cheese is a good guy but I'm not impressed with his staff at all or their products.
If I go with another set of camber plates I'll be getting the RaceComp ones but I may go with a cheapish but decent set of coilovers as an alternative. One of the forum sponsors I talked to is offering me a good deal so I may take them up on the offer since a friend of mine has offered to help me install them. Thanks for your input.