Quote:
Originally Posted by Eski
As soon as your car comes in for service the service writer puts all the plastic in the car then drives it into the shop for the assigned tech. I can't speak for all dealers but I know Subaru is held to the same standard nation wide and when a tech makes a mess inside a customer vehicle here, the dealer pays for the fix.
Also the last step in the service process is detail so i'm not sure how cars come out with smudges. Once the car is done the service writer goes over your entire vehicle as well because they don't get paid if they get a bad review on the follow up survey so why would they let your car go back to you in a mess? Just doesn't make sense. With that being said tho, I cannot speak for all Subaru dealers but we are a united team and are all held to the same standards to I can't see it being much different anywhere else.
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My issue isn't with Subaru, but the Toyota dealer I bought the car from. Also, it isn't just that the tech screwed up, but that the service manager and corporate had zero response when I complained via email and the survey they sent me. Now, email and a survey may not be the best way to complain and it's possible they would've responded had I called them or showed up in person, but what's the point of sending a "how'd we do" email or survey if you aren't going to do anything with it?
This is the summary from 1 visit (my second "free" oil change):
1. Had to wait in long line despite appt. Made me late for work.
2. Car was ready 4-5 hrs after it was supposed to be and calls about the ETA were either not answered or gave wrong estimates of when it would be done. Made me have to sit around doing nothing for hours since I had no car and live 40 miles away.
3. Oil was spilled all over the top of my engine and the engine bay. I spent 3+ hours cleaning it and there's still some on the engine that I can't get to.
4. The drain plug was put in so tight that when I went to do the next change myself, I had to destroy the plug with vise grips in order to get it out.
5. There was $1200 in paint/body damage to the passenger's side quarter panel & bumper. I can't prove this was at the dealer because I didn't see it until I left work that day, but I REALLY doubt someone I work with did it and didn't say so. I've worked here for 23 years and know the people who parked near me quite well.
I didn't even mention 4 & 5 to them as 4 hadn't happened when I sent the responses and 5 I couldn't prove and didn't want to get into a pissing match.