[PhantomX]

Originally Posted by FirestormFRS

I'll take mine out the door for invoice minus incentive and all hold backs and you'll like it sir!

Haha. If only it was that easy. In all fairness, employees in my dealership get 3% over invoice pricing for vehicles we purchase. Unfortunately, with Scions, 3% over invoice pricing is usually over MSRP because of the low amount of difference between dealership invoice and MSRP. But we do get people that will say something like that and demand additional discounts after that.

Originally Posted by gt8613

My comment was not high on sarcasm but completely factual. Don't feel offended because the dealership that I was talking about is in San Jose on Capitol Expressway. I have never been to Alaska so I don't how you do things there. These cars were not Monograms... it was early 2013 and yes dealers installers two-tone leather on the seats and were charging (no kidding) up to $6000 markup for leather and "regional adjustment".

I think I did make a comment on the Dealership Blacklist thread at the time.

It would be a cold day in hell when stealerships will stop existing. Am I calling you one? Like I said before... I have never been there.

Fair enough.

Originally Posted by torqdork

Others who have shopped there voiced their opinions on edmunds.com. Again, this isn't necessarily a reflection on PhantomX, and the happy customers don't post as often as those who believe they've been treated unfairly or unethically, but the linked comments are brutal:

http://www.edmunds.com/dealerships/A...ml?make=Toyota

http://www.edmunds.com/dealerships/A...ml?make=Toyota

Especially when compared to the largest volume dealership in the Portland Region selling in a multi-point metro market.

http://www.edmunds.com/dealerships/O...n/sales.1.html

Now, I could point out that some of the negative feedback is highly vague or simply misinformation from whoever "informed them of the situation" (I won't deny that every dealership has their slimy sales person. I can personally say that I've witnessed some lie through their teeth just to make a sale, and others just throw potential customers that they already gauged won't even buy towards other sales consultants to make them waste their time or weasel their way into a sale over a vague 5 minute phone call or 5 minute "interview" of the customer, as well as our own local sister dealerships making false claims and putting down my dealership just to "beautify" their brand) which leads into question the legitimacy of some (not all) of the feedbacks. But, you did point out something that is the key phrase; People are even more vocal about their bad experience than their good experience. No company has ever received little to no bad rating from unsatisfied customers. From a personal standpoint, I can say we have our own customer relations manager, not a PR department scouring the internet, so unless he hears the negative feedback, the issue the customer had won't get addressed/resolved/improved.