Quote:
Originally Posted by nelsmar
They mentioned multiple times sending him a new one, and repetitively asked for his order number. How are they treating him like crap? JDL isn't just some random group of kids that started on this platform and will disappear 6 months down the road. These guys have been fabricating for quite a long time over other platforms.
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The problem is the issue is very clear and other customers have experienced the problem. He doesn't acknowledge the fact that "Yea, looks like we made a mistake!" He knew my order number since i emailed him these photos already. What prompted me to make this thread was another customer who had the exact same problem and yet JDL is still denying there is a problem with their design. All it would have taken is a simple "Sorry, we'll fix it right away!" I spent over 50 days waiting for the products and when they arrive they are defective because of workmanship. Also forgot to ship me a gasket. Also, my collector seems to be separating a bit which i've been told is totally normal.
My consensus is JDL products are overpriced and the customer service isn't special. Remember most of these tuner companies have 2 ways of dealing with customers. People who communicate via email (who get ignored or pushed to the back of the queue - happened to me i should know) and customers who complain publicly who typically get good service because they can't afford to ignore them. I won't be sending my front pipe back to JDL because i know once it arrives i'll get the same "shipping tomorrow" response i got 4 times on the order i already placed. No thanks.
