[Msnicoleeeee]

Originally Posted by CARiD

All,

First and foremost we would like to take a minute and apologize for the all of the inconvenience this situation has caused.

As promised, after spending the last week working feverishly on a resolution and negotiating the best options for you, our customers, we believe we were able to come up with a win-win solution. We realize this solution will not please everyone leaving some of you disappointed, which is certainly not our intent, and again we sincerely apologize to those who are negatively impacted by this resolution.

The solution we are offering to you is:

A. If you would like to proceed with your originally placed order at this discounted price for the Winjet(Chrome) headlights, your new price would be $251.66 which would require an additional $115.98 which we would need to collect to complete the order per set.


B. If you would like to proceed with your originally placed order at this discounted price for the Winjet (Black) Headlights, your new price would be $267.80 which would require an additional $132.12 which we would need to collect to complete the order per set.

We feel so terrible over this whole situation that we have created an additional toll free number for members on this forum along with a limited time, 20% off discount towards the majority of FR-S products at CARiD.com.

Please contact us at your special FR-S phone number 888-634-9437, which will allow you immediate access over other callers allowing us to provide you with prompt assistance.

You will receive an e-mail from us, within the next 48 hours, at the e-mail address you provided when placing your original order. This e-mail will provide you with directions on how to proceed with processing your order or requesting a cancellation for a full refund.

Once again I would like to sincerely apologize for any inconvenience this may have caused and to thank everyone for your patience and understanding during this time.

Sincerely,

Marc M.
Quality Assurance Manager
CARiD.com

Thanks for the update! What about people who purchased via eBay...? How is that going to work?