Quote:
Originally Posted by captainzib
S-SB-0001-14 : Window Freezing, Losing Initialization
That one?
Just talked to the service manager again, and he said they have to inspect the car to verify it qualifies for the TSB. Sounds like a bunch of bs to me, especially considering this TSB is weather dependent. If the parts are faulty enough to warrant a TSB, then I feel they should replace them at the customer's request.
|
Yes, that one.
Technically, we have to verify the condition is present before we can perform a TSB - they are for specific condition as listed. We then also must double check that it happens, and it falls within the vin range applicable. A TSB is not a recall, and vice versa. Issues in TSB's don't occur in every vehicle within the VIN range.
TSB's are not carte blanche for a dealer to just throw parts at a car. If the tech just follows the TSB blindly without properly diagnosing the issue, rolls the car out of the dealer, and you return a few days, weeks or months later with a similar/the same issue, Toyota may either charge the dealership back for the failed repair (this TSB costs about $900 or so depending on the dealer's warranty labor rate) and/or bounce the claim for the second/repeat repair. Some smaller dealers or dealers with higher than usual warranty numbers can be hesitant to do much warranty work.
The parts themselves are not faulty. They are not defective - your windows actually work as designed, and they shut down when they freeze so they don't burn out the motors, rip apart the weatherstrips, etc. The new parts are updated so it happens less often.
Your best bet is to call another dealer, tell them that this issue is happening and you know of the TSB and want to schedule an appointment.