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Holy moly that does look like sandpaper was used.
Yep, I saw may dealers wash bay and they were using big broom type brushes. I've always told the dealer vacuum only. The one time I forgot they must have used a steam cleaner or very high powered water blaster as got the tail light condensation problem and had never had it before.
I agree with the others. Go to a detailer although you could try and get the dealer to pay for it since they stuffed the paint.
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