This...
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Originally Posted by ohnoimcaught
Some people get really butthurt when you tell them no. I work at a dealership, Cincinnati Region Parts Distributor told us you have to have VIN to order them. I just attended our regional Scion 10th event, all the Scion/Toyota execs and reps were there to show us dealers a good time. I spoke with every official there multiple times about a plethora of things, and they said no about the ten series stuff.
Just because your dealership didn't follow the rules, and broke them, doesn't mean all dealers do.
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People say "no" all of the time. Some "no's" mean more than others. Specifically in the case of these headlights what does that "NO" actually mean and where specifically where does that "no" come from? The staff at a franchised dealer says "no" to a customer in this case because they are licensed to sell their parts in exchange for abiding to certain terms and conditions. They are saying "no" on behalf of the manufacture, not themselves.
Manufactures are out to protect their business interests, so when they say "no" it's benefits them; not the franchisees who could be profiting from the sale or the customer willing to buy. Manufactures say "no" to limit their liability, support their brand efforts and for logistical reasons. In this case Toyota desires that these parts are only available to 10 Series owners to support the plans of their Scion brand managers and to limit issues caused when customers make "unauthorized" modifications to products.
The "no" I hear at a parts counter is meaningless to me because it's not really the parts guy who is saying it. The rules in this case only benefit Toyota. If my dealer "broke the rules", it was clearly in their interest to do so (and one dealer made a lot of profit on two parts today). As for me it's not in my best interest to respect Toyota's intention so in this case, I didn't.